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August 2023 by david33
They lose items. Shortly after they shipped my furniture etc, they contacted me to see if I received someone else’s furniture. ?? After I got to my second home , “shipment home “, several months later. I had several things missing. I wouldn’t use them again.
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January 2023 by Nancy
A-1 Freeman was great from start to finish! This was our 25th move and was one of the best movers we’ve used.From the accurate estimate, to the experienced and careful packing team, to the easily accessible move manager, to the loading and unloading, we were very happy with A-1 Freeman.We had a couple of items with minor damage which were quickly repaired or resolved through the easy online damage claim process. I highly recommend A-1 Freeman Movers.
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January 2023 by Brian Davis
A-1 Freeman did a great job for us in our move from Oklahoma City back to Seattle. Our coordinator, Ryan Kruse, helped us to identify and implement ways to reduce our costs. Our timing changed a couple of times and they rolled with that without missing a beat. Pickup, storage and delivery were all executed professionally. I can’t think of a thing that arrived damaged. The only thing we’d change is for the delivery crew to slow down a little. We struggled cross-checking the manifest and worried for a while that some items had been lost (they hadn’t). That’s relatively minor, though, and A-1 Freeman has our strong recommendation!
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January 2023 by Gary Tate
Ryan and the A-1 move team did a great job getting our family relocated. Everything went very smooth with no issues. Much appreciated.
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January 2023 by alonso navarro
Ryan was very patience with all may questions and requests. The cost was competitive. Good service.
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December 2022 by Elizabeth Rosales
13 days delayed in receiving our stuff. We wanted a full unpack and we are told we didn’t pay for which I don’t believe for how much we paid. Especially in comparison to the other companies. It was difficult to get responses back through the process. We were lied to in regards to why there was a two week delay which we found out upon delivery by the driver. I would give a 0 if it weren’t for the people who packed our stuff and unloaded. They were great. I highly recommend another company especially for the cost. The other companies were a lot cheaper with a full unpack. I don’t think I have ever been as frustrated with a company and process.
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October 2022 by Dave Hubble
Saw one of their trucks on Sooner Rd. They can't drive speed limit is 45 mph ( which I was doing ). The unprofessional driver was found at least 60mph , changing lanes without signaling. I have my CDL and that is not how a professional driver drives.
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June 2022 by Halbert Kuykendall
First of all I've never made a negative post for a business like this before but this move was so bad I had to let others know! A-1 came to our home and already had three other homes loaded on the truck. They couldn't put everything on the truck. Said they weren't sure when they could get the rest of our possessions to us. (about 1/3 of what was being moved.) It took two or three weeks to get the rest of our stuff with the exception that they lost eight to 10 boxes of our possessions. They were short handed on the second and third delivery and I had to help them unload! I called and complained to them and said our stuff couldn't have just vanished. They said they'd look. Nothing was found and they said to fill out claim form which for broken things is possible but we can't make a claim on 8 to 10 boxes of things they lost. Very unprofessional and no help at all!
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April 2022 by Sherry Rowan
The account manager, Ryan Cruse, who came out to my house to give me the initial estimate was very helpful, professional, and prompt. Nancy Garrett at the office was very responsive and helpful arranging the delivery. The driver, Nicole, was also very pleasant and professional. The crews who packed and unpacked were very polite and took great care with my items. My actual cost even came in almost $900 under the estimate. I would highly recommend A-1 Freeman Moving!
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January 2022 by Sheila Henderson
This company has no ethics. They did not vet the movers properly. My moving cost me at least $58,000. Theft occurred...from what my attorney has communicated to me, they do not vet their workers properly. Be safe and if I could do this over again I would have had family or friends observing them during the whole move.Addendum: Response to owner’s comment: The items that were stolen from my home were not to be moved. That’s why they were not listed in the inventory list of items moved. They were easily accessible for one wishing to take. I had them stored in a closet which I could not watch the whole time of the moving experience. I am not making any false accusations. The items were stolen from me. They were present before the movers came and then missing after they left. I am a physician with high ethical and moral standards. It’s not all about the financial value, it is about the principal of how this business transaction was handled. Again, the movers were apparently selected/hired by the driver and not properly vetted. One of the movers has a history of arrest and charge for theft, battery and kidnapping.
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November 2021 by Jann H
Horrid experience with A1 Freeman!!! They guarantee their dates, right? NO, they changed mine due to the blizzard on Feb. 17th to Feb. 20th. I kept calling and asking them to change the date because of the weather reports, but only the night before did they say they would come in the morning. I bet I called them 2 or 3 times a day for a moving date. DO YOU THINK THEY REIMBURSED ME for changing the pickup date? NO! They said they would shovel the walks, but no my neighbor did that. Do you think they salted the walks? No, and I could not find salt anywhere. One guy, who must live dangerously, wore cowboy boots. They delivered at the last possible date and let the driver call from his cell an unknown number. I also had some damage which I got little to nothing for.....I do not recommend this mover!
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November 2021 by Rohan Bharadwaj
Made me skip work for an appointment, only to not show up. Terrible service, if this is how they do their estimates I can’t trust them to deliver my things.
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August 2021 by Emmanuel Hutchinson
These people were welcoming and hard at work. Great place!
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August 2021 by Terri DiLorenzo DeSaracho
Terrible customer service and NO communication if you have issues with your shipments. Once they make a sale they leave you in the dark on your move. Radio silence unless I call and bother them for answers. We had a small 1 bedroom apartment to move from Dallas to Raleigh,North Carolina. Great experience taking inventory and of course they were very involved while getting the contract signed. Good experience loading the truck from our storage unit. We had a guarenteed e
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April 2021 by Luis Lozada
Great services
