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February 2024 by Roebuc blacjeffgordon
Because I got towed but it's was fast to tell me couldn't work on car just scan and plugin work no hard work my oppio just what's easy instead of customers need
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February 2024 by Ronald Pomerantz
They helped us set up our European River cruise.
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January 2024 by Mr Glenn
Jan 19 Friday went in for a car battery test and decided to get a new battery. The employees are always helpful and nice. Since I've gotten an oil change and bought car insurance previously.
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January 2024 by Judy Martin
Very helpful. Quick service; thorough work. Very professional service and comfortable/clean space, especially for customers waiting. I feel confident in their work.
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January 2024 by Charlie Sabbagh
Went twice to this place trying to replace my car light bulbs I was charged almost 300$ and still having problems with the bulbs.never again.
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January 2024 by Kameron H.
I just wasted 3 hours of time sitting up at aaa just wating for an oil change this will be my last time coming back to AAA the need fire everybody and get whole new staff!!!!!
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December 2023 by Charlie S.
Worst company to take your car to be repaired they are the Robbin Hood in the car repair industry I took my car to replace light bulbs and it costed me 300 bucks they kept playing with me until I figured it out that it's a money making place whether you are a member or not you are going to be screwed never again.
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December 2023 by Tina T
Nice place helpful and told me exactly what was wrong with my car.
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November 2023 by Brittany Roberts
I had no expectations on receiving good customer service when I drove to this location. Not because of this location particularly or a bad experience with AAA, mainly because GOOD customer service everywhere seems scarce. My car battery died that I purchased when I had my AAA service which I haven't had for a year now. The two men working that helped me, replaced my battery for free, and it was extremely fast! It was so relieving & just easy.
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November 2023 by Lisa Marie Leaver
This does not even deserve a one star rating. The arrogance, ignorance and flat out rudeness of the lady that spoke to me was extremely out of line and uncalled for. When I addressed my issue with then lady she blew me off and gave me a lame excuse (and yes that is exactly what it was...a lousy excuse) about she and one other person being the only one answering phones and being short staffed. Instead of apologizing and addressing my issue she just managed to upset me even more. I do not care about your staffing issues. That is YOUR problem, NOT MINE so do not make it my problem by throwing it back on me. She obviously does not know what the term customer service is or she would have handled this situation differently. To make matters even worse, I have been trying to speak to a manager about this incident and STILL can not get a response. As far as I am concerned this business is a joke and has no care or compassion for how they treat people.
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November 2023 by Room 6 Sounds of Sac
Don't trust the one stars these guys rock are super accommodating and personable especially my dawg David. That guy is the best.
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November 2023 by Travis J.
Paid over 2k in repairs here before I had it towed to another mechanic shop aaa partners with where they found it had a blown head gasket within 5 min. Tested it 3 times it failed evey time. I even asked this AAA location to check the head gasket and they said they checked it several times and it was good then they recommended a bunch of other repairs that were not needed so now I'm out 2k on top of what I have to pay for the head gasket, which was the one thing I needed repaired and the one thing this location said was fine.
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November 2023 by Brandie P.
I've been to this AAA twice; for a passport photo and license fingerprinting. Each time the staff were quick, helpful, and friendly and had me in and out with no time wasted. Easy pricing and good value. Will definitely visit again for any other needs I have that they offer service for.
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October 2023 by David Barclay
Had aaa tow my bmw in after roadside would not sell me a battery said it had to be replaced at their shop because they have the proper tools etc. well the screen went black and no horn after they installed the new battery had to bring it back the next day they decided to tow to bmw on Friday 5pm never offered a loaner never kept me posted as to what was going on if they don’t want to change a bmw battery then aaa should tell you that upfront before wasting my time waiting for aaa battery truck to arrive wouldn’t recommendService: Auto battery replacement
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October 2023 by John Read
They charged me $199/tire for a General Altmax rt45 that sells for 140 and less everywhere else; they told me it would be an hour but I waited 2.5 hours; the tires were covered with dirt for some reason (see photos); the tires were greatly underinflated per the spec on my inside door panel (33 psi average and my car's spec is 40-42 psi). Based on this experience, not only will I never return but I am cancelling my AAA membership now. The only plus is that the front office was friendly but that was clearly a smokescreen for doing all the technical things you pay them for extremely poorly. Do not go to this bossiness unless you want to be taken advantage of.
