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November 2023 by Javier Martinez
So much better than Home Depot and Lowes. I hadn't visited one in a long time.
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November 2023 by Pam Blazek
Waited over 90 days for a screen repair, which was never completed. Originally said it would take 10-14 days.
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October 2023 by Robin Creekmore
Very helpful staff. They price matched an ad I had. I will return
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August 2023 by James B
They were super busy, had a hard time finding someone for assistance... Long line for checkout..... One cashier was fast, the other one.. The young one, was super slow and just seemed like she didn't want to be there. The older one that cashed me out was super nice and friendly. Everyone else was friendly
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July 2023 by Dana Bearden
Terrible customer service. Flat out lied to me as well. 7/11 at 7:55pm I went in for 1 item. I couldn't find an associate to help me, but I found the general section I needed. The cashier came over the intercom saying the store was closing in 5 minutes. So I went to the cashier and said "I needed help finding one item for a bifold closet door." As I'm showing her the part on my phone trying to explain what it is, she Interrupts me and says "We don't carry that part." I replied, "Really? That's interesting because you carry all the other parts for bifolding doors." She rolled her eyes and then said, "Look, I don't make the rules as to what corporate sells and what they don't. Nobody asks me and we don't sell bifolding door parts." Look, I shop here regularly with my husband.If I wanted poor customer service I'd go to Walmart or Home Depot. This is pathetic... and CLEARLY you do sell bifold door parts.... I was down that aisle already.
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July 2023 by Emily Clark
Walked the entire store twice trying to find the item I needed and there was only 1 employee on the floor who was leaned up against the shelf talking on his cell phone so I had to go stand in line and wait to ask the person working the checkout counter and they didn’t end up having what I needed. Said they did online which I understand is not always totally reliable but the shape the store was in it was hard to find anything. Aisles weren’t labeled well in my opinion and there were carts of products and boxes blocking aisles, felt like I was at family dollar. Employees were nice when I found someone to help but I doubt I’ll be returning here.
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June 2023 by J. Eneff (Athena W.)
This store hires really good people in their departments. I came in with a shower faucet stem that needed to be replaced around 5pm yesterday. I managed to find the right stem. The guy in plumbing confirmed that and also explained to me the extra piece and a special tool I'd need to take the old one off (still deep in the faucet assembly at home) and put the new piece back on. I really appreciate him explaining that to me. Thank you to him and to this Ace for continuously hiring knowledgeable people in their departments. What started as a very frustrating day ended, upon retrospection, feeling very blessed and empowered.
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June 2023 by Garry Ferren
Horrible service. 5 employees in the office. 1 on the register. I asked for help. Didn’t get it. Then when another customer said they wanted to speak with you the manager because they didn’t get help all 5 bailed out of the office. When I jumped in they told me to go to LOWES. I will never come back. And I’ll tell everyone I know to stay away from there.
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June 2023 by Jamie Eneff (Athena)
This store hires really good people in their departments. I came in with a shower faucet stem that needed to be replaced around 5pm yesterday. I managed to find the right stem. The guy in plumbing confirmed that and also explained to me the extra piece and a special tool I'd need to take the old one off (still deep in the faucet assembly at home) and put the new piece back on. I really appreciate him explaining that to me. Thank you to him and to this Ace for continuously hiring knowledgeable people in their departments. What started as a very frustrating day ended, upon retrospection, feeling very blessed and empowered.
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June 2023 by Mike Cofer
I had to drive here from Norman to find a specific item that wasn't available at my store. This one is much larger including a nice garden center with plants. Nice place.
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May 2023 by A. Barr
There's always a nice cashier that checks me out. ( he has amazing groovy hair) I need to remember his name and will update you as soon as I remember. As for the managers, they like to stand around up front talking about who's late from lunch. I wasn't there for 30 mins. Just made me feel weird micromanagement out loud. That cashier is nice he makes me still want to come back.
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May 2023 by Courtney B
Wonderful selection of plants, flowers and anything else you need for your flower beds.
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May 2023 by Lafe Cain
Ace is the place to go for almost anything. The Employees and Cashers are very helpful. I have always had my questions answered here. And it is close to my house.
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April 2023 by Gerald P.
Checked that items were in stock online and it read that they were. When i arrive at the store i am told they do not stock the item i was there to purchase and there is no reliable alternative.
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April 2023 by kim menasco
This place will screw you over when they’re done with you . Bald guy Loss hair guy . He is a lies , under false pretense he had me make a statement making me think I was going to get to keep my job , if I did so . And I recorded every bit of our conversation that day he was firing me because I took the defectives and gave them to people who couldn’t afford them . . I felt like since I live pay check to pay check and being older and also being a woman I felt like he was taking adavanage of that .. because I needed that job . Regardless of the 13. Dollars I made and work there for 7 years to finally get that I want my vacation pay , sick time . And unemployment . . Thank you , the best employee you’ll ever had . Watch your sales go down in the next few quarters or in a month.
