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February 2024 by Tamara Washington
Affordable Cremation Services were entrusted to provide final care for an immediate family member. The staff was personable, kind, had great follow through, and made the ease of doing business for a family member that passed away from the home state.
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January 2024 by Renee Friese
Great service, very professional and without a big sells pitch on everything else they have to offer. We would highly recommend them to anyone needing cremation services.
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October 2023 by Ladybug Lady
Affordable Cremation Is a Great Funeral home Service, They did exactly what they said they would, for the price they said they could do it!! Very polite nice customer care. Highly Recommend!!
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October 2023 by Brenda Garrett
Wonderful, professional, caring funeral home. Thanks so much Monica for all of your help. It meant so much at a very difficult time.
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October 2023 by Chris Martin
I had a very nice experience with Monica. She really helped me when I needed it. I
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September 2023 by Karla Tullos
Very kind people. I loved Monica!
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August 2023 by Eric Kroier
Reasonable prices and good service
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September 2022 by Cheryl Melton
I'm very pleased with the kindness and compassion shown during our loss. Thank you to Affordable Cremation for all your assistance during this stressful time.
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July 2022 by Kari Thomas
This creamation business does not check if the deceased person sitting in front of them is actually Married to the deceased, my Sister passed June 28 and they creamated her this affordable creamation, and her ex husband came in and said he was her Husband, in all actuallity they been divorced for 7 years, so I had to go to the County of where the got a divorce and pay for divorce decrees with it stamped and to get his name removed from her Death Certificate it's gonna take weeks, luckily her house she put in her daughter's name before she passed but I don't think her daughter's all that either, anyways, but for someone to go in and say their still Married is weird, and it sounds Money Motivated to me, so I called this creamation place and asked questions and the Manager Lydell started yelling at me, they just want Money they don't care to check if their really married or not
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May 2022 by Amy Williams
I suggest you take notes of every conversation including time and date, who you talked to and what was discussed and decided.A BIG mistake was made which could NOT be fixed and cannot be made right.Proceed with caution.
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April 2022 by Hbk Loveless
My mom just passed away and they really help us since the begging I called until the end I really recommend this place they make sure everything is good and helpful. I would always go in person they always greeted very nice and tried help best they can . Thank you you guys are a great team god bless you guys always
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April 2022 by Jerry Rodriguez
Our experience started with Miss. Savanna Campbell, who was very kind, she walked us through the process and told us to not worry about paying until we view the body. Our first interaction with Deidre Williamson was Sunday April 3rd, we asked her if there was a way they could accommodate to extend their hours after 5 o'clock. This is when the attitude started, she was very short and rude, we spoke with her two more times Monday morning to schedule the viewing for 4 pm. When we showed up, Deidre Williamson informed us that the body wasn't there due to non-payment, we mentioned Miss Campbell had told us not to worry about payment until the time of viewing, instead of apologizing, she had a terrible attitude, she said it wasn't her fault and we should've just paid! We asked how come she hadn't mentioned that when we talked on the phone that day, she was huffing and puffing and at one point she just walked away, when she came back in the office, she was slamming papers on the desk then proceeded to take payment, at some point she lost our credit card and was very rude when looking for it. After seeing this terrible behavior, I walked to the office next door and asked Dawn if she was the manager? She said no, also with an attitude, I asked if I could speak to the manager and she said, no! (with an attitude again) but I can call him and give him a message she said, I asked if I could get his phone number and she said no, again with an attitude, raised eyebrows and all. I took a minute to reflect, and I asked why are you being rude to me? she said, WELL! you get what you give! I was wowed, told her all I had done was asked to speak to a manager and asked for his phone number.I received a call that afternoon from Mr. Hamilton who was very understanding and shared he had received other complaints on the same individuals, he was very apologetic and told us to call first thing in the morning and let him know what we decided to do. When we came back Tuesday around one, we were told he was not there and the body was taken by another funeral home, we understand this was a misunderstanding since we originally threatened to move to a different company, but I think she should've checked before giving the wrong information.Today we everything went a bit smoother, with exception of one of my family members asking the ladies if they could apologize to her mom who has lost her husband and son, Deidre responded with god bless you and laughed and Dawn stared at us and smiled.Words that come to mind when being in the funeral industry are compassion, empathy, accommodating, understanding, etc... in these most difficult times people face, customer service should be on the top your list. What are the CORE values of this organization? I pray this email can get to the right person who can make a change. I'm also attaching 7 pictures out of 17 complaints on Google for your consideration.Best regards.
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April 2022 by Emily Campbell
I almost can not even put this into words on how TERRIBLE this experience was, there was so much disrespect and animosity while trying to to grieve and view my brothers body. From the very first encounter with Diedre as soon as my family walked in and we approached her with our brothers name, she looked us dead in the face and stated "he aint even here no more" With blank stares "we asked where is his body ?" She said at our crematory due to non payment. EVEN after we were told by Savanna we did not have to pay until after services are preformed. Not to mention my mother tried to pay several times before they received my brother To have to deal with the upmost disrespectful staff was insulting. Diedre had ZERO compassion and never once apologized for any of the communication mistakes she made. Dawn the Manager was not willing to help after hearing and seeing how Diedre treated my family and was just as hateful. These individuals DO NOT need to be working in this type of business with grieving families. This place needs to be shut down. There is no communication with staff or with their customers. PLEASE think twice before using this facility.
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March 2022 by Ellie Norman
Zero compassion shown by Deidre. However, after messaging the owner I was given the face to face apology I asked for and a reimbursement for the flyers I had printed. The young lady that picked up my husband was very nice and courteous. The owner is very friendly.
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December 2021 by Daniel Doyle
Called too speak to someone about Cremation services and was greeted by Savanna. She was extremely helpful in laying out all their companies services to me. I thought it would be stressful given that this is the first death I had to plan for on my own, but she set the visit date and walked me through my options and also gave alternate options that were suitable for what I was trying to do. The visit was easy and reassuring. Thank You so much again!
