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December 2023 by Janice Brink
Considering where we live the service is pretty good. Customer service is excellent. Everyone is always extremely friendly and helpful. We just got everything upgraded and service is better than ever!
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December 2023 by Leanna Alexander
I have been a customer of @atlink for several years now and I am still impressed by their customer service, professional employees and the way that they continue to strive to improve their services for their customers. I have had reliable Internet service even though I live in a rural area and all WITHOUT a satellite dish. Unlike other companies they did not require me to buy major equipment that I may not continue to use in the future. Their monthly rates were affordable even before the COVID pandemic and continue to be even more so now. I would recommend them to anyone who is looking for Internet services, especially for those who are sick of the run around that is doled out by most other companies. On the rare occasions that I do have an issue with my internet connection I know that I can trust @atlink's customer service to give me personal and professional service and it won't take weeks before they fix the issues and get my services back again. The technicians that are sent to your home are friendly, informative and take the time to explain everything as well as answer any questions you may have before leaving to ensure that you can access the Internet in any way that may serve your needs. I do not foresee changing my Internet services to be with another company any time soon.
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December 2023 by April Pendergraft
I haven't had a repair call in the 3 years I've had Atlink. Turns out, I needed a new router. My technician was friendly, knowledgeable and very quick. He was in and out in around 30 minutes! I highly recommend Atlink to everyone I know.
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November 2023 by Chris Jones
Kyle was excellent at be courteous and respectful!! His knowledge and expertise was far beyond superb! And his installation procedures were very well above outstanding!! As installers go, Kyle was by far the best I have ever had in my home!! As far as the AtLink service, it is quite a bit faster than the slow Dobson service I’ve had for 25 years!! I just hope the new service continues at this level! And I would like to acknowledge the individual that helped me over the phone who set all this up for me. I’m so sorry I forgot your name but if you text me again I will make sure to let everyone know how extremely valuable it was for all your help!!
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November 2023 by Jack Akers
It was very good. The technicians were professional. Analyzed the problem and got the system working better. It appears the other installers did not install the pole and guide wires correctly and the antenna was waving in the wind. It seems to be working better.Hopefully, the new "system" will come sooner than later and our speeds will improve more.
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November 2023 by Aaron Glass
Technician called ahead of time to let us know they were approximately 30 minutes away from getting to our house. Tech was very capable and patient with explaining new system to us. Installation was very quick and professionally done. So far, the internet speed is amazing!!!
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October 2023 by Joyce Butler
Elliott was in constant contact with me regarding my service, he text me to confirm each aspect of this process. Excellent customer service. Thomas was very knowledgeable and professional. I really appreciate Thomas spending a lot of time to retrieve a signal. I feel he went above and beyond the call. Kyle and Dalton did an excellent job for line of sight and installation of the 50 foot pole. I could not be happier with the service. I am so impressed. Thank you.
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October 2023 by Christie Williams
Each guy that came out was very polite and did great. However, I am not real happy about having to downgrade my package just to have a steady signal. But each employee I spoke to on the phone and in person were wonderful.
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October 2023 by Katrina Ward
John, Thomas and Dax (?, sorry not sure I remember correctly) came this morning to install our new service. They were all so friendly, kind and answered any questions we had. Their customer service was outstanding! Our signal is great! I’m pleased we picked this company! Thank you guys, Katrina & Jon Ward
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September 2023 by Michelle Gardner
I only give 4 stars because it's so new I haven't had much time to see how well it works yet but so far it has been working good little I've used it and the install tech was awesome! Went above and beyond his job and would totally recommend him!!! The company staff are friendly, install was quick so all n all,very happy. Once I've had a chance to really use it I'd be happy to bump this up to 5 stars
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August 2023 by Donald King
The young man that did the installment was very professional and good mannered. It was very hot but he stayed with it and got the job done to our pleasing. Would definitely refer At link to my friends and anyone who needs Wi-Fi hookups.
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August 2023 by Benita Ward
I'm very happy with my service. It works great and if i have problems they get out and fix them pretty quick. And the service people are very nice.
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July 2023 by Jayelene Garton (Jay-Jay .)
My service went out due to storms. They scheduled me an appointment for 7-22-23. But called me on 7-14-23 saying they could get me in early. The repair man showed up fixed it and I'm very pleased with their fast promptly service.
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July 2023 by Jeff Scott
Install was excellent. He was on time and efficent. Speed is dramatically improved over our previous provider- satelite. No lost connections, no dramatic slow downs in the afternoon and evenings. Speed is what we're paying for. Another improvement over our previous provider who struggled to provide even half their "up to" 40 megs.
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July 2023 by Terri Brown
Steven is an excellent technician. He is very professional and went above and beyond to help get our service back on track on a very hot humid day! Appreciate his helpfulness and kindness!
