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June 2025 by Nicole Brandon
This was a complete waste of time.
We came to AT&T because we were getting emails stating that our transfer of service was incomplete. But it was complete as we handled this in store 2 weeks prior. We tried to call in to the AT&T Customer service line, no help, we tried to go online to schedule an appointment with no help. We went to the store and waited over 40 minutes!!! For a child, yes, a child to tell us to just disregard the emails. How about fixing (doing your job) it so we dont think we messed something up. We wasted an entire Saturday at the Penn and Memorial store. I dispise AT&T. Just as an example everytime we go to a store you take my ID pull up my account then ask me if my phone has been paid off!!! IT HAS BEEN PAID OFF FOR 6 YEARS!!! how do you not see that, are you not paying attention to my account details? Complete waste of time!
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June 2025 by Luke Lightfoot
The manager, Willie, went beyond my expectations, helping me to figure out a phone issue — excellent customer service
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June 2025 by Jessica Vandagriff
Willie & Suzette were amazing and patient with helping us! They would not give up until everything was fixed! We appreciate them more than we can express!!
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May 2025 by Donnie Lloyd
They will check in OTHER people walking in after you, instead of helping first in, staff is unhelpful and the wait time is over an hour and a half. If I had a choice I would go elsewhere.
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May 2025 by Arturo Gonzalez
Very unprofessional
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May 2025 by Kyle Swindell
Go talk to Ray. I walked out of the store with a new phone And $300. And the process of transferring all of my apps over (sorry ray) Took a little bit of time he was carrying a conversation like I knew him for years.
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May 2025 by Kerriea Harris
Every sales associate at this location is friendly, knowledgeable and personable!
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May 2025 by Margaret Little
At&t has great staff, they work very hard to put their customers first!
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May 2025 by hobert jiang
The customer service worker here was extremely unprofessional, And kept making faces when being asked simple questions he could have just answered and explained.
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April 2025 by Kaitlyn Penick
Very rude.
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April 2025 by Donna Moore
Out of stock of a basic item.
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April 2025 by Londa West
Gabriel was great to work with great personality and very informative on the products and helping me purchase a new phone. The only negative with AT&T is the wait time for service. Gabriel was super helpful.
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April 2025 by Zoie Born
The manager Matthew is the best! My partner and I spent all day on hold and at different locations trying to resolve a simple problem and getting the run around. When we showed up here, he had it fixed in under 5 minutes. Best experience!
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March 2025 by Akyia Scott
Willie was amazing , he made sure to understand the issue before resolving it , all while communication was great and he was very informative .
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February 2025 by Kory Smith
Spencer was very knowledgeable and helpful! He answered any and all questions we had with the utmost confidence. He didn't get annoyed when we kept changing our minds about the phone we wanted and he was patient and helped us feel comfortable about switching to AT&T.
We will be making all future appointments with Spencer until he gets promoted and is no longer available.
My whole experience with all of the employees were great we really appreciate everyone letting my 3 yr old nephew roam around and explore everything. They said they love kids there and showed that was true.
