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June 2024 by Callie Whitmore
Go to a different store. Went on a Saturday and there were only 2 people working. And they were not very nice or helpful
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May 2024 by Kolten Mcmains
Very professional and knowledgeable staff that met us at the door and resolved all issues in a very reasonable timeframe. 10 out of 10 will recommend this store to friends/family!
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March 2024 by Kassidy D.
Takia was so amazing and helpful with getting everything handled for me. She made sure to check all the options available to ensure that I was getting the best deal possible. When I walked in there was no wait time. They are well staffed to ensure there is not a long wait. I would highly recommend this store, location and definitely ask for Takia! Although all the staff in there seemed very knowledgeable while helping the other customers.
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March 2024 by Tawni C
I went in today because we upgraded our plan to 5g and my 5G capable phone was still stuck on 4G. She tried to tell me I was getting 5g even though it doesn't say it, and I told her no it's not because I can literally see in the settings the APN is on 4G. She informed me she doesn't know what an APN is and that I need to take the phone to the geek squad.
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February 2024 by Alan Shipman
Kameron was my sales person. He is very professional and took great care of my needs. Explained everything and made sure I was good before I walked out. I use this particular store because of people like Kameron. Thank you!Alan Shipman
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January 2024 by Kelly (Payne) Spears
Very pleased with the gentleman that helped me. Knowledgeable and very mannered. I will definitely go back to this store.
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January 2024 by Jim Snelling
Friendly, knowledgeable, and helpful staff. Outstanding customer service.
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November 2023 by David Naylor (Husband VS Wife)
DO NOT GO HERE. THEY ARE SCAMMERS.First off they are not corporate they are an authorized retailer. The employees are super lazy. I asked about the difference between two phones and an employee said I should look up on YouTube the pros and cons. ??Here is the big kicker. The employee Kameron Dockens is a scammer and a lier. I went into the store to add a line and get a new phone. He said that I HAVE TO get the insurance for at least a month. He said they can’t sell me the phone without adding the insurance. He said I could call customer service and cancel it but HE MUST ADD IT. I called the corporate store 10 minutes away and they confirmed he is lying and you do NOT HAVE TO GET INSURANCE. I confronted him and explained I called the other store and told me he was lying.He said that is what he has been told. I asked for a store managers name and number and he wouldn’t tell me and told me to go out the door I came in.This is extortion and fraud. I will be taking this as high as it can go.
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November 2023 by AUDRA H
Spencer and all the other employees were incredible and helpful. I would recommend them 10009%. I think the staff at quail springs deserve a Christmas or thanksgiving party for their dedication to the industry and customers. They are excellent and friendly. We had to come in a few times and they remembered us and jumped into action! Well done!
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November 2023 by Pauline Nguyen
Absolutely the worst customer service I've ever had at an AT&T store. Went in to upgrade my phone. When checking my email called the store to say that I ordered purple but it said black. A store rep then told me that sometimes the email can be wrong and to check, and if it was the wrong color, they could return and re-order if needed. NOT ONCE did anyone tell me NOT to open the box, or I would have to pay a $55 restocking fee. So, of course, I opened to check, and when trying to explain my situation to the store, they said I had to pay the $55 restocking fee. They said I could also call the AT&T number to see if they would waive it, but when I called them, they said the store manager could waive it. However, when I went back there for the 3rd time and spoke with the store manager Takia Gross, she stated that she could not waive the fee and that I could go to a corporate office and try them. Went to the corporate office on Memorial, and they took care of my issues no problem then and there and stated that the store manager was wrong. I feel like all the reps there for the exception of one at this store need better communication and customer service skills because I had to figure a lot of this issue by myself and that they had me coming back and running around for no reason. I am never returning to this location ever again, and I hope that whoever does has a better experience than I did.
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October 2023 by Paulr Lewis
The staff was very friendly. Our service rep Natasha was super helpful and knowledgeable. !!Thank you.
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October 2023 by Gary Williamson
Great, fast service.
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August 2023 by Alfonso Property Services LLC
Store was supposed to add one line. They added two and have been charging us for the second one without us knowing. Att won’t reimburse becuase they say we should be chat hung the store workers mistake. They took over $200 on a line that never existed.
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July 2023 by Toni Milewski
Tania was wonderful!
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July 2023 by Charles Mills
Unhelpful
