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December 2023 by Tiffany Jackson
Brandon S was super helpful and kind.
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December 2023 by Garra Patterson
Crowded very long wait
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July 2023 by A Young
Female teller working right now is rude. I was the next in line at drive through, apparently she is doing other work instead of helping current customers. I was looking at her because I have been waiting 5 minutes with nobody to greet me. She held up the paperwork and showed it to me like to say I'm busy, making a nasty face. Very unprofessional! This is unusual for this location. I've always had great service here!
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July 2023 by Felicia DuMont
Amazing service. Everyone always friendly and many call me by my name.
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February 2023 by Missy Young
Wouldn't yall a star if a choice bad customer service
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November 2022 by D “Unit”
Been banking with them for 17 years. Now, I have to wait 5 days to access my paycheck after deposit. They'll happily take your money and awkwardly apologize when they can't give it back.DO NOT GIVE THEM YOUR MONEY.Cash out only. Cash out only!I will be changing banks, as my family can't wait a week for money to be available, every single time.Mobile deposits can take 5-15 business days.Atm deposits take 72h minimum.Be aware, you may never see your money again, if you don't keep calling to check on your money every day. This is the precise opposite of convenience, and in the time it took them to process 1 check, I was able to create a PayPal account, order a debit card, and get it in the mail and activated. So now I can at least use something useful, while I wait for bancfirst to remember how to bank.
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November 2022 by YourBuddyUnit
Been banking with them for 17 years. Now, I have to wait 5 days to access my paycheck after deposit. They'll happily take your money and awkwardly apologize when they can't give it back.DO NOT GIVE THEM YOUR MONEY.Cash out only. Cash out only!I will be changing banks, as my family can't wait a week for money to be available, every single time.Mobile deposits can take 5-15 business days.Atm deposits take 72h minimum.Be aware, you may never see your money again, if you don't keep calling to check on your money every day. This is the precise opposite of convenience, and in the time it took them to process 1 check, I was able to create a PayPal account, order a debit card, and get it in the mail and activated. So now I can at least use something useful, while I wait for bancfirst to remember how to bank.
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March 2022 by Jordan Harris
I really like this branch. Banking here is comfortable and easy. Staff is always friendly and helpful.
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November 2021 by Lekesha Douglas
I’ve been with BancFirst for 3 years now and I must say the customer service at the Waterford branch is exceptional. I’ve always been treated with respect and the tellers are eager to assist you! It’s like Cheers everybody knows your name and it really feels like family. I’ve been with other banking institutions over the years but none of them compare to BancFirst. I’m a customer for life!
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November 2021 by Kashanna Bostic
Teller 4020010 was rude didn't great me when I pulled up and didn't thank me when I left I only have a checking account at this bank because I would never put all my money here several of these locations treat ppl of Color with rude assistance and I don't like it
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August 2021 by Morgan Terrell
This is the WORST branch of BancFirst I have ever visited. Idk what is going on here but it’s ridiculous. This whole branch makes me want to switch banks! I have been with BancFirst for 10 years && can’t believe service is this terrible. Who is the branch manager here?!?!?Edit I just canceled all together and drained my account. Victor Cuevas should be fired. I’m thrilled to be going to a new bank! Chase here I come!
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February 2021 by Jodie Griffiths
Worst bank I’ve ever been too! I wanted to take my money out because they charged me 6 dollars that was in a savings account. The amount wasn’t a small amount but a large amount. My husband had passed and he had put it under our business account which we had closed before he died. They would not write it out to me even though my name was on the account and I showed we had closed the business down. I had to come back the third time to show my trust that it was to go to me ?????
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January 2021 by Kevin LeOtis Grant
I was at the Waterford Branch just a few minutes ago and was taken excellent care of by Conner Sparks.They're great people, and are always courteous, competent and willing to assist in any way they can.
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August 2020 by Taylor Haynes
Staff here is super nice and helpful! Location is clean and nice.
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July 2020 by Broadway Cleaners
I was doing business with a different bank when State lockdown occurred, I reached out to BancFirst looking for help with PPP loan as the application was not available thru my bank. Vice President Victor Cantu helped me apply for the loan. He was very professional, helpful, and made it an easy process. He went above and beyond for me. With the help of the loan, I am able to keep my business running. I shall always remember your kindness.BancFirst website has provided customers with the most updated information that customers need to know. Thank you for the help and support during these unprecedented and challenging times.
