Bath & Body Works offers hundreds of quality products like fragrant body lotion, shower gel, and three-wick candles for treating yourself or someone else. Store associates are ready to help put together the perfect gift or find the perfect scent. Customer service is often described as awesome, welcoming, knowledgeable, patient, and helpful, with staff making transactions smooth and enjoyable. They are noted for keeping good and positive attitudes while putting customers first. However, some experiences note the staff is not as friendly or welcoming as at other locations, though not rude. There is also significant feedback about recent changes to the rewards program, which is now described as horrible. Customers report they can no longer get items like plug-ins or accessories, only lotions, sprays, or single candles, making the rewards not worth the time or money for some. The overall sentiment is that the store is similar to others, but these specific issues affect the experience.
