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March 2024 by Lily Kate S.
Completely unreliable. Had a windshield appointment but they kept cancelling it. Once I had enough they promised me a free oil change and a free tank of gas. Once again like what seems to be always they flaked and didn't delivered what they had promise. 100% do not recommend?
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February 2024 by gary barton
The salesperson was great. She , Victoria , said they would clean the main screen because it was so cloudy you can't see it in direct sun. The manager said it met their standard. I think he should have stood behind the salesperson and I am irritated every time I drive in the sun. It could have been a good experience. I had already spent $250 having the car brought to this dealership.
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February 2024 by Amanda B.
I bought a car today from this location from Kaden Milbern and I will 110% reccomend him to anyone needing to buy a car. He went above and literally beyond to make my experience the best it could be. At the end he was juggling closing for me and another buyer and he communicated to us both constantly and got us out as fast as he could. I have never had a car salesman as thorough and kind as he was, I will be recommending him to any and everyone I know!
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February 2024 by amanda blackmon
I bought a car today from this location from Kaden Milbern and I will 110% reccomend him to anyone needing to buy a car. He went above and literally beyond to make my experience the best it could be. At the end he was juggling closing for me and another buyer and he communicated to us both constantly and got us out as fast as he could. I have never had a car salesman as thorough and kind as he was, I will be recommending him to any and everyone I know!
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February 2024 by Ashley Henderson
I was so nervous about car shopping by myself but Kendall made it such a great experience! He was very patient and even went above and beyond to help me find a car. The customer service here is exceptional. I would 100% recommend that my friends buy a car from Carmax and ask for Kendall!
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February 2024 by Usman Salarzai
It was a good experience
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February 2024 by packard5687
Jim Hall and Tyreshia made selling our car to CarMax an easy and seamless experience.
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February 2024 by Jeremy
Without a doubt, this was the easiest car selling experience of my life!!I have sold many vehicles in Auto trader and such for almost 2 decades. But in today’s age, with so many scams and people who are out there to just waste your time, I didn’t want to take the chance/time needed to sell by owner and try to get “top dollar”.CarMax’s instant quote system was so easy and paid me $2k-4k more the dealers were offering for a trade in. I can’t recommend them more!
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January 2024 by David D. Finch
BEWARE: STAY AWAY!!!! This piece of garbage dealership deserves ZERO stars. A bunch of racist individuals who love taking advantage of people who are down on their luck. Jim Hall and his salesmen are the BIGGEST and MOST UNPROFESSIONAL individuals that you will ever encounter. Beware and go the opposite direction of OKC Car Max. They are CROOKS and SCAMMERS.
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January 2024 by Miriam Thompson
I started online and found the car I wanted. When I went to the dealership, everything was SO simple! I was in and out quickly and Damarrion was extremely helpful and friendly, expediting the process to get my trade in processed and the sale completed!
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January 2024 by Ernest Odunze
Warning take my words with a grain of salt because I am biased as a former CarMax employee! ?If you are okay with getting a great deal without arguing for it, CarMax needs to become your number one. Go to place for all automotive needs! The staff is wonderful. The culture is amazing and most important the car selection & prices are still leagues ahead of the competition! ?✌?
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January 2024 by B-ONE “B” Ballard
Not your normal car dealership. This was the most enjoyable car buying experience. Very welcoming friendly no pressure, no judgment, no tricks, no hidden fees. Far pricing great selection top dollar for trade. I shopped online found the vehicle i wanted i was pre approved payments where in my buget set up a test drive. But i was still looking for catch it just couldnt be this easy. Well it was the vehicle was better than I expected no touched pictures hiding defects. Painless in and out driving home in less then 2 hours in my ride. Carmax is not a car dealership try to sale you on a vehicle. Your in control you enter your information your financial situation and what you think you can afford show you thousands of vehicles to choose from you pick out and drive it home. Its really that easy. Alex in Oklahoma city is not a car salesman hes more like car counselor or advisor and now someone i consider a friend. New ride and new friend where else are you going to find a car experience that u can trust and make a friend in the process? No where but carmax okc. Thank you Alex your awesome buddy
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January 2024 by Holly Lee
My experience at Car Max was exceptional. Connie and Alex were great sales representative who made sure my car buying experience was less stressful. They both took the time to answer any questions I had and went above and beyond... especially Connie. Thank you Car Max for making this an easy process.
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January 2024 by Dana M.
Worst experience ever. James, a manager is a joke. Hides behind his employees and likes to threaten. I signed all paperwork as requested on time. They mess it up so I had to go in. Then I sign electronically AGAIN. Then James calls and says to return car when our first payment isn't due til Feb. I did everything required and they let electronic signature expire, not my problem or emergency. Learn to run your business and keep your documents current. Not the customers responsibility. Horrible to work with and no negotiation. Regret I didn't use Carvana. At least they would deliver car with complete paperwork. Will NEVER use again unless I feel like being threatened. I would have returned car but I am co signer to someone who really needs car. Otherwise, they would have car back. I passed several car lots on the way to Carmax and regret doing business with them, especially James
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January 2024 by Rebecca B.
We have used CarMax for years. Fair prices for both cars you buy and those you sell. Good warranty, good interest rates.
