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February 2024 by Rylie F.
This was one of the worst experiences I have had at a Dicks. We stood in the shoe department for 20 minutes waiting for someone to bring us some to try on that we requested in a tablet. The associates on the floor were not nice at all and were extremely unhelpful. I will never come back to this location.
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February 2024 by John Doeyyy
Went today to sign up for the jordan 4 Breds and they asked for ID and I asked if I could use my school ID, worker said “no” but then a few minutes later I was told someone from the line was able to use their student ID… they need to do better ??♂️
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December 2023 by Girl D.
The rudest and unfriendly staff. There were six employees at checkout and after I walked by to a lit up register another employee said he could help me. Then another person stood at the register. I walked out because of gross nonexistent customer service. Do better with training employees Dicks! Because your staff act like Dicks.
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December 2023 by Rachel H
Got super good customer service from Grace tonight. She went out of her way to help me multiple times. Will definitely be back. Loved the selection. Store was clean and no wait to check out.
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November 2023 by ed buck
False advertising, recieved $20 coupon for my first purchase of $100 dollars or more. Went to cash out and they refused it. And it was their own store coupon
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November 2023 by Craig Trusley
None of the employees seem to care about working at any sort of pace. Get ready for a 20 min wait to checkout.And then they'll forget to take off the security tags.What a miserable place.
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October 2023 by Schneider Family
Waites 20 minutes only to find out that they didn’t have the shoe in stock. There was less than three other customers in there. Terrible customer service I will not be back. I’ll get what I need from Academy in Amazon.
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September 2023 by Kayla Ross-Carr
If you're trying to buy shoes, clear your schedule, bring a book, and make yourself comfy because you'll be there for a few hours. It took multiple times of asking for a pair to be brought out to even get the attention of the employees, and then still didn't even get the cleats I asked for. We were in this store for 2 hours and only managed to get 3 pairs tried on when we finally found the ONE employee that actually seemed to care about helping customers, and he is the only reason I'm giving any stars because he was great and very attentive and helpful. Everyone else was standing around on their phones not paying attention at all, even after directly being asked for help by multiple customers. There is no reason it should take over 40 minutes between requestiong a shoe and then finding someone to actually bring it out, only to find out it's the wrong shoe....but then you'll be waiting another 40 minutes to find someone to bring the right one. AND then there's a chance they only have one single display shoe so you can't actually buy them in store anyway. I will never shop for cleats here ever again, it was a huge waste of time and still ended up having to buy online.
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September 2023 by LJ
I was totally ignored while trying to purchase some Hoka shoes, Nike socks ect. It’s shoe Department wouldn’t bring up my shoes I was ignored multiple times so I will spend my money somewhere else maybe like Academy.
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August 2023 by Sehar Afzal
Waiting from Last 30min in store. Boy went in to get shoes and never came back from stock room
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July 2023 by Blake Thompson
Went in to get some shoes and the kid they had working was overwhelmed and when I asked if he could get my size he scanned it then helped other people while I waited and never got the shoes. This is why big companies are terrible and can’t keep good help
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July 2023 by Iriana S.
Went to look for some Dr. marten sandals and the staff members quickly went and grabbed the sizes for me to try. He didn’t have much knowledge on the shoes but was very respectful.
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July 2023 by Megan Moore
Rude staff. Went for father day shoes and the sales person was rude and spoke 1 word to me. Just a "yup" after I said thank you. Only bought the shoes here because they had them. They did not even check if the order was actually me, did not check id or the order number nothing. Definitely won't be back.
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July 2023 by Wayne Worthington
Good selection. Employees could be just a little nicer.
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February 2023 by Rick
Worst customer service in the metro. Second year in a row we have stood for 20 minutes waiting on cleats to come out from the back. Had to ask a second and third time for help, 19 minutes later was told they didn’t have either pair. Go somewhere else if you’re shopping for footwear.
