-
February 2024 by Randall Spriggs
Got the work done quickly, was running late getting there to pickup and they were willing to stay late for me to get there (actually arrived before closing time, though).
-
February 2024 by Michael Bryson
He went above and beyond what was expected.
-
February 2024 by Crystal Lacey
Friendly and knowledgeable.
-
January 2024 by Vanessa G.
Do not go to this place at all, paid $2000 for them to work on it only for the engine light to turn back the next day. Poor customer service Chet and James are terrible. didn't know what they were talking about.
-
September 2023 by Justin John
I went to this shop to get my car fixed when it wouldn't start. They charged me $2400 to replace the battery, brakes, struts, and oil change. Two weeks later, I was back because the car wouldn't start again, so they never fixed the original problem. It wasn't until my friend went over there and asked them about the alternator that they thought to check it. They then told me that my alternator wasn't bad yet, but it was "going bad" and I need to replace it for $900. They day I got my vehicle back from getting the alternator replaced, I drove my vehicle home, pulled into the driveway and my belt drive broke. I immediately drove it back to the shop, since it was just there. They replaced the belt drive and said that the belt drive broke because my AC compressor was not bad yet, but was "going bad" and that it seized up and caused my belt drive to break. They then suggested I replace the AC compressor and the valves and hoses for it, which would cost another $1400. I took it to another shop, they inspected everything, refilled some freon and said there was nothing wrong with my AC compressor and that Firestone was just trying to make more money off of me. This shop is predatory and will try to take advantage of anyone willing to listen to them. Do not go here.Services: Brakes
-
September 2023 by Cygnus
My wife was experiencing issues with her A/C System in her 2020 Honda CRV and they took care of it and were respectful and understanding about it and for the repair, it wasn’t that expensive. Thank you guys so very much for repairing this issue and for being respectful to my wife.
-
September 2023 by Kimberlea Harlow
This is the BEST okc location. They’re fast, friendly, and honest. They do great work.
-
July 2023 by Matt Pignato
I will not come again.First time I came I needed a wheel bearing. They replaced one side and was still making a noise. Went back and they replaced the other side of the wheel bearing. (Noise stopped) what are the odds both wheel bearings went out on both sides? Because that's what they told me and charged for both.2nd time:They put the wrong tire size on the car! It is staggered but sales should of qualified me. Not a huge deal, just pay attention.Services: Tires
-
July 2023 by Robert Allen (tippy)
They found what I needed. Had it shipped to their store and fixed me right up wout doing any extras!
-
July 2023 by E S.
Even though "Chad" is a grown man, he still lacks on customer service. He's one of those guys that is only friendly with the whites but is rude with everyone. DONT GO ON SUNDAYS, only one employee works and he's very slow.
-
July 2023 by Bailey Bowman
DO NOT GO HERE. These guys seem like nice people, but man do they try to upsell you on everything and they make you feel so inferior when doing so. I went to go get my car checked out and they said I needed $2500 worth of repairs. Thank God I got a second opinion, who let me see all the things firestone said was wrong with my car and I didn't need any of it. Firestone failed to tell me it was a tire balancing issue (which is a free fix, so that's probably why) and told me it was 1000 other things wrong with the car. I will never go back to this location.Service: Tires
-
July 2023 by John Ta
I have been to this location twice a year for the last 3 years to do oil change and routine checkup. Every time, they would try to charge for a nonexistent issue, like a broken headlight. The most recent offense is they didn't screw some bolt in properly and caused my power steering fluid to leak all over the place. Clearly, its a brand new bolt that they tampered with and they are denying they did anything to cause the leak.Services: Tires
-
July 2023 by T B
Great service. James at the front desk was friendly, helpful, and helped resolve the vehicle issue. Will return more business here. Thanks.
-
June 2023 by Bizzy S.
awful! Paid to get my car released to be towed to the dealership. They say it's been released and picked up. They lied and it sat in the back for 10 days.
-
May 2023 by Christian Messerli
The only place I will go for is my tires. They Always got me fixed up