-
December 2023 by Nataly :0
Do not recommend I’ve had multiple issues with communication regarding my bank info and they can’t even help me because they do not know how to listen to their customers and it is just a struggle to get anything done. Also, the online website is such a hassle to deal with, and will not work with the info provided to me by the employees or so called customer service. Would definitely look into another bank before you even think about financing here. 10/10 DO NOT RECOMMEND!!!
-
October 2023 by Bea Trize
Rene helped me out and I can already tell I will very much enjoy banking here.Very excited to build my business with this bank.
-
August 2023 by estrellita Ybarra
I called yesterday and didn't get any help what do ever with the ffbgo bank app so frustrating
-
September 2022 by Frances Valderas-Jones
Very good service and information. Really like Fidelity Bank.
-
May 2022 by Dillon Lee
Lady at the front counter has told me multiple times incorrect information only to turn around and ask someone that knows what they’re doing what the actual policies are. Then to find out I’m right and she’s not trained whatsoever it seems like. She’s been here a while and has no idea what she’s doing. Not very reassuring for someone that’s handling peoples finances. Very unprofessional. That reflects on management as well that they allow someone so impulsive and mislead to work here at all. Don’t be sorry that I didn’t receive 5 star rating. Do your jobs and train your staff and don’t let them speak and show their ignorance on a daily basis. This happened again today at 1145 am and has happened twice before I’ve dealt with the same person and same problem.
-
April 2022 by Tiffany Wolford
I like this bank they are very friendly people
-
November 2021 by Y Hernandez
Been here for 13+ years. Never had an issue. Always great.
-
October 2021 by Lalo Sanchez
Worst bank I’ve ever been too took an hour to cash a check and not helpful at all
-
July 2021 by Teresa Said
I open my checking account 10 years ago and I always have a great experience with their customer service.....everyone is so helpful I will recommend First Fidelity at Capital Hill fot they are the Best in Oklahoma ..Thank you Marissa for the help and wonderful job you and your team have been doing all of this years.
-
July 2021 by mario romero Jr
Rene was super helpful helping me apply for a home loan ,, someone give that kid a raise !!!
-
July 2021 by Juan Dozal
I've never had a problem with this location, im usually only depositing money though. I guess they don't have to be as thorough
-
July 2021 by Tino Medina
Never heard of a bank not doing cash advance, I asked the girl to double check and very sarcastically asked me to checked what? Their policy? No customer service whats however!!!
-
July 2021 by Lourdes Camacho
Terrible drive through service!
-
May 2021 by Misael Herrera
This bank is full of unprofessional staff. Feels like they got trained by a 5 year old. If you can try and stay away from them. They will mess up your accounts and loans.
-
February 2021 by Native Flutterby Nails
Did someone try to Ram the ATM,because when I went to deposit some money it looked like it had been rammed into by a car or hit with something,I hope they do something about it quickly because the atm is usually not working,maybe if you didn't have to put your card into it 50 damn times for it to read,it would be alot easier to use,but nooooo you have to sit there 5 minutes before you can deposit your money,hell the Moore FFB is faster than Capitol hills location
