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November 2023 by Michael Burnett
Well i'ed like to start with= We had a house fire that destroyed everything and we had cancelled our hm insurance about a year prior to fire because of the insurance (Allstate) company shorting us 20 grand on our roof. Well we had went to Floor and decor in May/June of 2023 and bought about 8 grand and some change worth of flooring. It was 100 boxes of the NUCORE flooring and it says on the side of the box "100 % water proof". After installing about two boxes my floor installers pointed out some imperfections on some of the pieces which caused joints or seems to be more visible. We decided to stop there and return the floor and get new from another store. In the searching for more at other flooring stores we kept hearing these store and other installers say that floor and decor are known to have some seconds mixed in with their good flooring. But none the less I took this flooring back. we had had a couple of boxes get wet and as soon as the manger at floor and decor seen these couple of boxes that had gotten wet he did not look any further and said to me that the floor had gotten wet and is no good anymore and they could not take any of it back. He also said that the joints are not water proof And the floor is only totally water proof after it is installed. Well we were stuck with over 8 grand worth of flooring that floor and decore refused to take back. Im not a mercy seeker or looking for a hand out but this was a big blow to us , having to build back with no insurance. Of course we looked for the best deals but never expected for such a large company to do that to us or anyone. I am also a veteran but that didn't seem to matter to them either. Not sure why this company would treat anyone like this. So there it is , be carful if you take the chance and buy from them. GOOD LUCK...
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November 2023 by Garrett Boeckman
Billie is the best in the customer service she pulled us an order that just arrived and wasnt scheduled to be recieved for a week. She saved our whole day. Thanks Billie
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November 2023 by Lisa Moses
Wonderful experience! We are builders and Chad helped me design 2 houses in the last few weeks. He is so patient and kind! He is so quick to figure the materials no matter whether you have the square footage or dimensions. He knows the stores materials and locations extremely well. Finally, he was so kind to offer alternatives to reach the perfect price point for our budget. Chad is amazing and made the process so painless!Thank you Chad!!!!
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November 2023 by Mary Krause
Foodie Miss Mary says it has a Great selection of flooring with people that know rheir product and prices! I bought my vinyl flooring there. The only negative is NO DELIVERY. Good thing I own a mini van!
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October 2023 by Lauren Crawford
I am so thankful for Evan and all that he did to help me. I was way in over my head loading tile, selecting grout and the metal trim pieces for the tile. He even helped push the heavy cart and helped me load everything. I cannot say enough good things about him! He was kind, knowledgeable, patient and overall just an amazing person. I had a great experience because of him. Thank you SO much for helping me Evan!!!
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September 2023 by C Couch
The store has SOOOO many nice selections to choose from. They have a lot of nice options. The store was clean and staff was really friendly and helpful. Their website was also very helpful in making a selection and then going in store to see it in person was excellent. Highly recommend going online and then in store.
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September 2023 by Robert Copeland
The selection was very extensive. I was impressed. The people working there were very helpful and informative. I feel comfortable recommending this business.
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August 2023 by Kathy Shaw
We are building a house and needed help with tile and flooring. We had an appointment but she had an emergency and did not show. A young man named Holden was said to help us . Our first thought was he is so young he won't be any help, we were so wrong, he was great! Holden was patient and had some good suggestions. Thank you Holden for the being a kind and patient person.
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August 2023 by Jessica Guss
Thank you to designer Elisa! She was very helpful when I had questions on a project I’m going to be starting!!! She let me know about the free services and I will definitely be setting up an appointment with her when I get everything I need!
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July 2023 by Jazzpear
After seeing dozens of signs offering design consultation, I decided to scan the QR code and schedule an appointment. Filled out my information, got to the scheduling page, and none of the buttons seemed to work. After trying 3 more times, I gave up and decided to ask someone in the store. Turns out, the signage is for nothing, as they do not have a single designer on staff. Frustrating, especially since there was nothing on the website UI indicating that no appointments were available. Design is oversaturated, if they can't find a designer to hire there must be something seriously wrong with the work environment or compensation. Even so, maybe cover or take down the signs offering a service you can't actually provide.
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July 2023 by Sara OK
Great place to buy floor and tile. Variety and different prices. People here are nice and helpful.
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July 2023 by Amy B.
Terrible loading crew. Lazy employees and terrible customer service. Took an hour in the heat waiting to get loaded and the store was empty! They don't care and laughed at us.
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July 2023 by Amber Stout
I really like floor and decor. I have used them for two projects of my own, as well as several design projects for clients. The prices are good, but the selection is great. They keep lots of Schluter in stock. Schluter is such a great option for many diyers and homeowners.
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April 2023 by Jackie Reed
I went into the store on Sunday, March 26, 2023. I was a little flustered as I was trying to obtain enough shower tile for a project for my boss's daughter and did not have a lot to go on. I picked a honed marble and Liz had everything the store had in stock pulled for me and she set up the rest to be picked up in Tulsa. She also ordered some shower tile for me and pulled some flooring tile that was in-stock. We had spent so much at Floor & Decor on our business card that that I had to have her bill me via email then rush to my office to pay it with a different card! She was so patient and kind with me. Today, I ended up cancelling a portion of the order because the person it was for changed their mind which is perfectly fine and they need to be happy! Once again, Liz took care of this for me very professionally and did not let my nervousness and stress affect the way she showed me great customer service. I have just been diagnosed with Stage 3 Ovarian Cancer which has kept my mind a little flustered and Liz does not know that. She was amazing and I will always look for her when I am in the store!
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April 2023 by Sheryl Gunter
Kyle J was helpful, informative, and very professional. He made our trip there so worth while and just a great experience. He should be commended.
