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October 2023 by Doye
I start every review with five stars. Let's look at the reasons why this bank earned one star. First, I arrived at the main branch to open my account. After I told the teller behind the counter that I wanted to open an account, she took my information and called for an office representative to open my account - great!Next, the representative, Summer A., immediately opened an account. She did not go over the five accounts choices to help me decide which one was best for me - not so great. Minus two stars.Thank goodness I had the presence of mind to go online and look at the five options before I arrived. So when I questioned her about the account she was opening for me, she gave me an account that had a high overdraft protection service - which I did NOT want. She did not get to know me, my spending habits, or why I am even opening an account. I wanted checks, she did not bother to ask me if I wanted them. I was so tempted to get up and leave at that point. Minus a star.I have friends and a family member who bank with Focus. They had nice folders and brochures with their information inside - I left out with nothing but a bad feeling. Minus a star.I am seriously thinking about choosing another bank.
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September 2023 by Stephanie Mitchell
Jaquea Williams, Financial Services Rep, was amazing to work with. When things weren't going how I had hoped she got creative and offered a solution that was able to help me out in an amazing way. I appreciate her thoughtfulness where so many others would have just said NO and closed the inquiry. If I ever need to do loan business again I will most definitely be working with her.
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September 2023 by Glenda Ford-Lee
Summer is the most professional, kind, and most of all patient representative at Focus Federal Credit Union. She explained everything and was informed on the steps needed for my loan. If I could give 10 stars for her service; I would gladly do so. She needs a raise?
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September 2023 by Susan Hinson
I just completed the process of buying a used car at a smaller Nissan dealership that was located outside of the metro OKC area by financing thru Focus Federal Credit Union. Jaquea did an awesome job of dealing with the challenges that came up, handling all the changes involved with grace and patience. I told her that I really appreciated the fact that I could hear it in her voice that she was smiling when we spoke on the phone. She made what could have been a stressful experience as painless as possible. I highly recommend using Focus and Jaquea if you are looking for the best possible car financing experience. I even gave the dealer a shot at financing the sale because they insisted that they could beat the FFCU rate, but Jaquea was taking good care of me :)
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July 2023 by Sara Rader
I just want to say how lucky focus Federal credit Union is to have Lisa tapia. she is absolutely amazing. I started my home buying process with just her and I with no realtor involved and with all the ups and downs she was amazing through it all. I can't thank her enough and I look forward to working with focus Federal credit Union in the future.
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July 2023 by Alexandra Murray
Jacquea was extremely patient with me and helped me fumble my way through my iPhone . She was wonderful..
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June 2023 by Jones Kalilah
The Financial Counseling Lisa A. Tapia, CCUFC went over and beyond. We had an amazing conversation about credit and debit. I can see the bigger picture. I am glad to start on my debit and credit. I am grateful that Focus has this program. I get to learn and pass it on.
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May 2023 by tlhoward1979
I applied for and received a debt-consolidation loan, and my loan officer, Jessica R. was extremely helpful throughout the entire process. She was very responsive to email messages and anyways available when I called her office. She answered all of my questions and was very upfront and transparent about the details of the loan. I would highly recommend using The Focus Federal Credit Union for a loan.
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May 2023 by Elijah Martin
I have been a member of this Amazing CU for over 38 years and it is very hard to understand why more people do not use CUs as their main financial institution. The FFCU has always provided me with first rate customer service, and professionals like Summer are the Best! I needed to quickly access loan funds and in one day, I got approval within hours and received funds same day. I really doubt if anyone can get this level of customer service and quick loan response from any bank. Yes, it helped that I have excellent credit but the speed of getting approved and receiving needed funds is amazing! Thanks FFCU and especially to Summer!
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April 2023 by Angela Mosley
Jaquea was very, very helpful. She went above and beyond to answer my question's and get me exactly what I needed. She was even returned all my text and phone calls promptly. I really love banking and doing all my banking needs at Focus Federal Credit Union.
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April 2023 by Kaila Richardson
Christie was amazing in helping me with my account. I didn't expect to have everything move in the direction it did, but she was superb in answering all my questions and checked on me afterwards to ensure everything was working well for me.
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March 2023 by desmond omar
I was in due for a new truck, my loan officer Jessica R. Was beyond helpful to make the process a total breeze. All I had to do was pick out the truck I wanted, go get it then it was signed sealed and delivered in literal days. My entire car buying process was completely virtual via phone and email with Focus and my loan officer due to my work conditions. And in less than a week I had a new truck in my hands. Thank you Focus Federal CU on NE 10th and Jessica, may God bless you all!
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March 2023 by Mohna Scott
My experience was very good. The ladies were very helpful. Everything went smoothly. Thanks to Summer and the manager. Surely I recommend this location.
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March 2023 by Kevin Chissoe
Requested a loan and Vanessa was very informative and helpful with process. She made sure I had all necessary documentation and then submitted it in a timely manner.
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February 2023 by Martha Ann Tompkins
In November my husband passed away. He handled all our business and financial affairs. My mom got myself and our children accounts at Oklahoma Health CU, now Focus Federal while they were small and they are grown now.I’ve ALWAYS had excellent relationships with Focus, but in the past few months I have felt very inadequate in understanding what I am doing sometimes. I have gone too many times to count to Focus when I have had questions and needed help. Donovan S. and Vanessa L. have always welcomed any questions I have had, as have the rest of the staff, and if they didn't have the answers found someone who did and treated me with curtesy and respect. They both have treated me like I was their only customer and taken time to explain things so I understood. I appreciate now more than ever the time and personal service I have gotten from them. I am always greeted with a smile and asked what they can help me with.Thank you both for the excellent service you give. You are appreciated.
