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February 2024 by C REX
Store was messy and musty. They only employ one person to run the stores and they never carry any new games unless they are recently released. It's more convenient just to go to Walmart or Target.
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September 2023 by Ninja Aquarius
Fun friendly helped me out fast and answered all my questions
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May 2023 by Julia Buzbee
I wanted to purchase a PS4 controller. I looked on their website and it said that they had some in stock for 36.99. I drove over to the store on NW Expressway and was told that they don’t have any in stock but that I can buy one for 50.00. They gentleman also said that they would price match the price that it said on their website. When he rang it up and tried to change the price on it, he magically couldn’t change the price of it so I ended up paying the 5400 with tax. If I was you, I would go anyplace see but here. I will be contacting the manager about this as well
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May 2023 by Robert Agnew
Game Stop over promised, under delivered with Zelda "Special Edition" game .pre-pay reserviation.When Game Stop announced the ability to pre-pay for The Legend of Zelda Tears of the Kingdom on social media, they stated that those who pre-ordered at the store would receive a wooden plaque as part of their "special edition" offer. I went into the story and did the pre-order and was told by the associate named Devon that the game did indeed come with a wooden plaque.Fast forward to today, I went in to collect my game with the plaque and was told by Terrance that they had no plaques as they were given away during their release event the night before. I explained that the plaque was promised to me by Devon when I pre-ordered the game. Devon was at the store and said that he always says, "While Supplies Last". This was not the case. Matter of fact when I was pre-ordering the game, he was distracted by another person at the counter and was talking about a video game they were currently playing.When I kept explaining to Devon that the wooden plaque was promised to me, he said, "I understand but there is nothing I can do." He was very condescending and dismissive. He said, "I could try calling other stores but I am sure that they don't have any available." He said, "Nintendo didn't send us enough." When I was leaving the store, they rolled their eyes and giggled as they apologized to the customer waiting in line behind me.I had the opportunity to order this game with a discount from another retailer. However, I chose Game Stop because I was set with the expectation that I would receive the wooden plaque. I am sure the game will be great and that this may seem trivial, but I believe that businesses to deliver on their promises. If they're unable to do so, they should try to make the situation right and at least treat the customer with respect. I urge you to be cautious when pre-ordering games from Game Stop. Especially when they promise a bonus item as part of their "special edition" offer.
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May 2023 by Rob A.
GameStop, 7640 Northwest Expy, Oklahoma City, OK 73132 Game Stop over promised, under delivered with Zelda game reservation. When Game Stop announced the ability to pre-pay for The Legend of Zelda Tears of the Kingdom on social media, they stated that those who pre-ordered at the store would receive a wooden plaque as part of their "special edition" offer. I went into the story and did the pre-order and was told by the associate named Devon that the game did indeed come with a wooden plaque. Fast forward to today, I went in to collect my game with the plaque and was told by Terrance that they had no plaques as they were given away during their release event the night before. I explained that the plaque was promised to me by Devon when I pre-ordered the game. Devon was at the store and said that he always says, "While Supplies Last". This was not the case. Matter of fact when I was pre-ordering the game, he was distracted by another person at the counter and was talking about a video game they were currently playing. When I kept explaining to Devon that the wooden plaque was promised to me, he said, "I understand but there is nothing I can do." He was very condescending and dismissive. He said, "I could try calling other stores but I am sure that they don't have any available." He said, "Nintendo didn't send us enough." When I was leaving the store, they rolled their eyes and giggled as they apologized to the customer waiting in line behind me. I had the opportunity to order this game with a discount from another retailer. However, I chose Game Stop because I was set with the expectation that I would receive the wooden plaque. I am sure the game will be great and that this may seem trivial, but I believe that businesses to deliver on their promises. If they're unable to do so, they should try to make the situation right and at least treat the customer with respect. I urge you to be cautious when pre-ordering games from Game Stop. Especially when they promise a bonus item as part of their "special edition" offer.
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April 2023 by Kimi Moreira
Literally, this place is always closed when I come and it is so frustrating. I am here at 2pm on a Monday and it's closed. I've come three times in the last week and it's closed.
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April 2023 by Westhebuilder
Very informative staff, Awesome crew
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January 2023 by Blaine Triplet
Got here as soon as it opened for the new Pokémon game id pre-ordered. Was in and out within minutes. Great for that release day impatience many gamers have
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November 2022 by Empress Anna Tsatoke
My son is paralyzed, he asked me to stop @ Walmart to pick up the a $40.00 headset I decided to go by game stop. I found just what he wanted @ half the price and they had a discount pro club for $15.00 a year that is great . That was great...it will definitely not be my last visit...❤️??❤️??❤️❤️??❤️??❤️??❤️. Customer service was a little blane however not rude and knowledgeable...but again the price and savings were awesome.???
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October 2022 by Ryan Powell
Tried to sell a Xbox S and Xbox Series X. Was told she cannot accept them because there are no charging cables for the controllers when neither one even comes with a cable, only batteries.Said she could use some C cables that they have in stock and knock the offer down. So Gamestop has found a way to rip us off even more, or this employee wasn't trained properly.No more business from me.
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August 2022 by Roy L
I love this location. The people who work there are nice, and very informative.
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August 2022 by Hero Pup
Had a question about my xbox one. The lady that was working was not helpful at all. I only asked if I use a power cord to see if I just needed to get another cord because my xbox wouldn't turn on. She gave me a flyer for a repair place and that was it. I know now why gamestop is closing stores because their employees have no customer service skills at all.
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August 2022 by Matt Farnsworrh
The guy seemed like he hated his job and that the customers were annoying definitely going to a different location again everytime I go in this one there seems to be someone who hates there job apparently
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August 2022 by Sandra Nunnally
Very friendly and helpful. I only shop this Game Stop
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May 2022 by piyush bhatt
I very rarely see such amazing customer service. I went into the store yesterday without any hope of what I was looking. He did not have it and I expected that but he went above and beyond trying to find me that game. He reached out to other stores, stores I could not call. He spent his time and got me that game. I love this store now.