Goodwill Thrift Store & Donation Center is one of the better thrift stores in the OKC area, offering a decent selection of items occasionally, including some really good items, gems, a good clothing selection, and decent pricing on home decor. The store is clean and well-organized, making the experience pleasant. It supports the community by helping people get jobs and training. However, some customers feel the prices are much more expensive than other thrift shops and that the store is overpriced on donated items. Customer service experiences vary greatly; while some employees are noted positively, others are described as rude, with cashiers needing major customer service training. The surrounding area is noted as a dump with lots of homeless people.