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March 2024 by Spence Aubey
I asked them to send up my ring for a band exchange due to damages. After about 27 days I never received a call about my ring so the day after the promised date I gave them a call and they said it had arrived. When I had went to pick it up they presented the first ring then proceeded to drop it 3 TIMES and had claimed to have replace it. This however is not the case. It seems to have sat in the drawer for 30 days. I then had to wait another 40-50 minutes for the manager just to tell me that they had replaced the ring and all they could do is send it back up again. This however was not possible due to the fact I PCS out of country in a couple weeks. I suggest taking business elsewhere due to negligence. By far one of the worst experiences I’ve had during a transaction.
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March 2024 by Michael Almaraz
Kind and friendly staff. Enjoyed the product offering. Appreciated the selection of natural and lab grown gems. Overall good experience. My wife very happy with her new ring. Which I like... A-LOT.
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March 2024 by Francene Thomas
Fantastic! I was disappointed with another store and on a whim, stopped at Helzberg and met "Tena" and "Mindy". They made my day and more than made up for my disappointment with the other store. CUSTOMER SERVICE LIVES and is at Helzberg Diamonds! Thank you Tena, you made my day!
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March 2024 by Leslie Henry
Had a great experience today at Penn Square Store. Saleswoman Sarah was excellent and found the perfect ring for our 10th Anniversary!
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March 2024 by Sam Kirby
The three women working at Helzberg Diamonds were the kindest and most amazing people we have ever interacted with. We had an issue with an engagement ring we recently purchased from a different competitor and were looking for a second opinion. They were extremely knowledgeable and went above and beyond to help us correct the issue. Since these 3 were so amazing, all of our future purchases and needs will be through this specific Helzberg location. Thank you so much and we will be back soon! 03/06/2024 @3:15PM
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March 2024 by Omar Hermida
perfect attention from young David, he assists you in Spanish and English
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March 2024 by Kalahni Shaw
frank was definitely the best man to be with y’all!
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March 2024 by Susan Boyes
Frank helped my husband design a ring for our 35th wedding anniversary, and I love it! He also repaired my original wedding ring. Both rings are beautiful, and the service at Helzberg has been awesome.
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March 2024 by Javon Walker
The worker David was amazing definitely look for him
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March 2024 by maegan Mitchell
Sarah Thomas helped my wife and I both buy rings and she knew exactly what we both wanted and was so helpful. Thank you Sara!
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March 2024 by Brian Bulmahn
David and Berrin were both incredibly helpful and very professional while helping my wife and I find and select a ring. They are very knowledgeable and helped us decipher all the relevant factors in selecting a diamond.
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February 2024 by Maria Young
David so nice and very helpful when I asked questions. David helped me with my pink heart set
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February 2024 by Brynlee Wages
Loved it! Staff was so great!
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February 2024 by alie lewis
I love it Sarah was very helpful and she helped me find the perfect ring !!!
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December 2023 by S Johnson
Theresa was very helpful and prompt when I walked in and had a question. I didn't feel pressure to make any Purchases. She was very knowledgeable and took the time out to listen and answer. All of my questions Great customer service satisfied customer.
