-
September 2023 by Chelsey V.
if i could give a 0 i would. no point in making an appointment because they wont have time to get to you anyway. they will never earn my business again. you are better off at a discount tire.
-
August 2023 by G W
Always good service. I got a flat tire. They repaired it for free and balanced the one tire for $15. And placed the spare back under the truck. Awesome service.
-
August 2023 by Carrie C
Why can’t you search inventory of stores around you? That seems like a way to make life easier on everyone. Made an appointment over the phone. Dropped off 2 tires & was called to pick them up within 2 hours. On a Saturday afternoon. That’s some quick turn around. Keep up the hustle.
-
August 2023 by Kimise Cherry
So reading the other reviews makes me nervous but for this experience and my previous one last year, they seem to be on the up and up but I didn’t need any major work. Both times I got an oil change. However, I am concerned they keep telling me I don’t need any fluids. I moved from FL three years ago. Nissan told me before I left that I will need fluids by the time I get here but they (Hibdon) keep saying no. I also didn’t really feel a difference in driving after they did my oil change. Nonetheless, the customer service was A1.Service: Oil change
-
August 2023 by Marilyn Alexander
I have used this Hibbons for over 5 years. They are honest as to problems and are professional in every way. Love the woman at the front desk. Things are fully explained and you know up front what the price will be.Services: Transmission
-
August 2023 by Lindsay Driskill
My husband took our car here for an alignment a few months back and the alignment has a 6 month warranty on it. They told us at the time when the alignment was done that the car also needed the rack and pinion replaced. Noticed after a few weeks after it was steering to the right again and pulling one direction. We brought it back here before our 6 month warranty expired to check the alignment again. They asked if we ever got the rack and pinion replaced, and we told them no. They didnt even check the alignment work and told us they couldnt do anything for us. Took it to Toyota dealership and they do the diagnosis on my vehicle and show that if I had an alignment done recently you couldnt tell.. and oh they checked the rack and pinion. guess what.. Doesnt need replaced at all. Also, my husband got underneath the car and noticed Hibdon had the bellow boot cover with a blade. Do not take your car here at all!! They are rip offs and only work off of commisson. I suggest you take your vehicle to a dealership. Its the same price and way better quality work. I would give them a -5 rating if I could. They definitely need to refund me the cost of the alignment and boot cover. 10/10 DO NOT RECOMMENDService: Wheel alignment
-
July 2023 by Laurie H
Excellent service! Friendly and professional. Made an appointment for tire repair and they got us in early. Fantastic experience
-
July 2023 by Rodrick P.
I had replaced the tie rods on my 30 year old suv as I'm in the process of rebuilding the front end and just replacing worn out stuff. So I took it to Hibdon as it's the closest alignment place to my house. I called later in the day to check in on it, they had said they can't do it due to everything being worn out and the parts I had just installed being bad. I explained I just had it checked out by metric motors in Edmond and none of the things they mentioned were on the list of parts that needed attention. I then asked them to just get it close and told them I don't need their warranty. Then they promptly told me they wouldn't work on it unless those my wheel bearings were replaced at 400 dollars a side and my steering dampener was replaced at 300 dollars. I just laughed and said I'll come get it as I literally just took it to respected mechanic in the area and had a comprehensive check up done. I then proceeded to take it to fast lap on memorial and they had it aligned and out in less than 30 minutes and everything was back in spec. They said nothing about parts being bad, just did the job. All that said I will never take anything to hibdon. just money hungry shady people there.
-
July 2023 by Gabe Cohlmia
I had an appointment for a wheel alignment at 10:00am. I waited in the store for an hour and a half for them to not even take my car into the shop for a service that would take an additional hour and a half on top of that. After telling the guy at the front desk (his name is Abraham!) I needed to leave, he asked to reschedule/make it up to me but at this point it had no interest in continuing business with them so I told him I would make another appointment online or something. Then to top it all off, as I walk to my car that sat in the parking lot for the entire morning, I hear Abraham complain to the mechanics about a customer (me) that “couldn’t wait 30 minutes for a 1.2 hour service”. I waited over three times that!! When I had an appointment!! Will not be returning to this location or other Hibdons in the area. Great place to go to if you like waiting endlessly and being disrespected by the people you’re paying to do work, otherwise find a Firestone.
-
July 2023 by David Hoffhines
Always excellent service! Thank you for always being very helpful and quick to service my truck. Thank you!!
-
June 2023 by Gloria Trosper
I called Hibdon for a quote on four new tires. I was quoted a specific prices taxes and all-out the door. I explained to the gentleman that I would be sending my son in and he would be getting the tires for his car and gave my son's name. When my son arrived he was charged for an inspection as well as a different, HIGHER price for the SAME tires I was quoted for by the SAME gentleman. When I called to ask why the bill was what it was, I was given the run around and transferred several times before being told I would receive a call back from a manager within 48 hours (never happened). I will go to DISCOUNT TIRE from now on. DISCOUNT TIRE has better prices, more professional employees, better prices (they will beat any competitor's price) and overall better customer service.
-
June 2023 by Melanie Hightower
I showed up during a slow period for them and was able to get in and out for a tire repair very quickly. They were very friendly and professional. We only take our cars to this location because of the great work they do.
-
June 2023 by Lady Laine
They are always professional and nice. I don't feel like I'm being ripped off. ?
-
June 2023 by Scott A.
This location needs better customer service. I wait a good 5-10 for them to acknowledge my exist standing right I. Front of them too. Just say hold on a minute be right with you. But to just ignore you it's crazy. I wouldn't go back to this location.
-
May 2023 by Kim F.
I had to special order a tire for my Maserati Ghibli. I called Hibdon and the clerk took all my info, advised me it would take up to 5 days to get the tire and set an appointment for me 7 days later. I arrived at my appointment to find out the clerk had not ordered my tire. They had to order the tire and I waited another 5 days for the tire to come in. By the time I got to my second appointment my tire was unable to hold air for long so I was without my car for a week.After my tire was mounted, I sat waiting for my warranty company to pay the invoice. Thirty minutes later, I finally called the company and asked why the delay. I was told that the same clerk who failed to order my tire also failed to put the VIN on the paperwork. Wait, wait, wait. Attention to detail is sorely lacking here. For all the employees there who do their jobs well, I'm sorry to clump you in. I will not be back here for any reason.
