Johnston & Murphy provides excellent and outstanding customer service. The staff is amazing, professional, and exceptional. They are genuine, kind, patient, personable, and not pushy. Employees offer great conversation and are helpful, knowledgeable, and expert in guiding choices. They provide personal service and assist with product information and sizing, going above and beyond to ensure a positive experience. This results in one of the best retail experiences, with true customer service that makes customers feel valued. The store is considered one of the best at the outlet mall. Customers report walking out with multiple pairs and are willing to pay more when treated so well. They state they will absolutely return, visit every time, and recommend the store to everyone.
EXCELLENT customer service!! I visited this store last Saturday & very thankful I was assisted by BRENT. This guy was on point: professional, not pushy.. He seemed genuine when asked about information about ANY product. I'm willing to pay more when treated well. Returning next month for more
July 2025
The store manager, Chris, is exceptional too. He gave me personal service and helped me out with sizing. One of the best stores at the outlet mall and I go there every time I visit
May 2025
The staff are amazing and professional, bought a pair of shoes a year ago and broke a lace this week. Brought the pair in and they not only got me a single matching lace but shined my shoes up. That’s true customer service.
