Johnston & Murphy provides excellent and outstanding customer service. The staff is amazing, professional, and exceptional. They are genuine, kind, patient, personable, and not pushy. Employees offer great conversation and are helpful, knowledgeable, and expert in guiding choices. They provide personal service and assist with product information and sizing, going above and beyond to ensure a positive experience. This results in one of the best retail experiences, with true customer service that makes customers feel valued. The store is considered one of the best at the outlet mall. Customers report walking out with multiple pairs and are willing to pay more when treated so well. They state they will absolutely return, visit every time, and recommend the store to everyone.
I had an amazing experience with Timothy! His customer service went above and beyond, he helped me track down a special pair of shoes I needed for my husband, and he was so attentive and kind throughout the process. I highly recommend stopping by, you’ll get a top-notch experience at this outlet mall!
January 2026
I had such a great experience here! From the moment I walked in, I was greeted with kindness and professionalism. The employees went above and beyond to help me find exactly what I needed. Everything was easy, stress-free, and enjoyable. This is the kind of store that keeps you coming back!
January 2026
Staff is very friendly and pleased with the service! They also have a great selection of clothes and shoes.
