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November 2025 by Heartland Okie SO
I go here for my Mom's birthday every year and we get something here. Its change in policies will probably end our patronage.
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September 2025 by Tj Mathis
Love taking wife here. Nice people and not over priced
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September 2025 by K
Staff is incredibly helpful and inviting. They will approach you when you enter but if you tell them that you are browsing they will leave you be, it is not super pushy like at other fashion jewelry stores. They offer a gift too on your birthday!
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August 2025 by Stephen Bazarian
I went in shopping to look for a new ring or an anklet. There's a nice selection in the store. Everything looks very well stocked and organized and very clean. The employee, Jaeleigh B., was very helpful. She was kind, polite and very professional. I was able to find the ring I was looking for and I'm very happy. The quality of the customer service there is outstanding. I'll definitely be back.
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July 2025 by Daniel Hudson
Extremely helpful and nice employees!
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May 2025 by Kylie White
Very disappointed with my visit. The employees were rude, felt very judgmental, and unhelpful. I felt unwelcome the entire time. Made a purchase, only because it was a requested gift.
Not the kind of service you'd expect from a brand like Kendra Scott. Definitely won’t be returning.
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April 2025 by Madison Hayes
This store went above and beyond in helping me with my daughter’s Dolly Parton necklace. Shout out to Jenni for going out of her way for us! Somehow I’m logged in as my oldest daughter on Google and I don’t know how to change it! -Ashley
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March 2025 by Kevin Powell
Delaney was extremely rude. She wouldn't listen and lacks basic communication skills. I would definitely take your business elsewhere. I've been burned by this company before and it won't happen again.
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January 2025 by ryangille
**5/5 Stars - Exceptional Service and Beautiful Necklaces!**
I recently visited Kendra Scott and had an absolutely wonderful experience. From the moment we walked in, the staff was incredibly welcoming and attentive. We were looking for two special necklaces, and they went above and beyond to help us find exactly what we wanted.
The consultant who assisted us, Miriam, was extremely knowledgeable and patient. They took the time to understand our preferences, budget, and the occasion we were shopping for. They presented us with a variety of stunning options and explained the details of each piece, including the materials, craftsmanship, and care instructions.
What really stood out was their genuine effort to make sure we were completely satisfied. They even offered helpful styling tips and suggestions for pairing the necklaces with other jewelry. By the end of the visit, we left with two breathtaking necklaces that exceeded our expectations.
The entire process was seamless, and the level of customer service was truly exceptional. I highly recommend Kendra Scott to anyone looking for high-quality jewelry and a personalized shopping experience. We will definitely be returning for future purchases. Thank you for making our visit so memorable!
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January 2025 by Dustin Svoboda
I like to think I leave reviews that are both positive and negative. If someone goes out of their way, one way or the other, to leave me with an impression, I think it's good to let others know.
Today, an impression was made. Google shows the Sunday hours to begin at 11am. I drove 45 minutes to be at the store when they opened, so that I could buy a birthday present for my daughter. We called ahead and asked them put the item hold for a quick transaction.
Standing at the door, just after 11am, I see someone in the back room that is stocking. No big deal, I thought, I can lose track of time as well. I waited a couple min and decided to knock on the door. The employee sees I am there, and reluctantly walks up and opens the door.
Here is where the impression was made. With a lack of any empathy, I was told that they do not open until 12pm, and that I must have been mistaken when I mentioned that they advertised being open earlier. She couldn't close the door soon enough.
Another employee walks in moments after the door was shut on me, and by that time I had pulled up the Google maps location information.
I knocked again, and showed her the info. She, again showing a great deal of agitation, explains that I'd need an Apple phone if I wanted accurate information on their hours. Google was just wrong. When asked if there was something she could do to help me, considering the issue, you can guess that she was not at all creative or empathetic in her response. This employee was not friendly, nor apologetic. Empathy would have gone a long way to make up for an issue with their hours. Instead I was left with the impression that my time didn't matter to them, and they didn't want my money.
I got tired of working retail, too. But, I knew I had to be polite until I was able to work my way out of it. I'm hoping that this employee isn't always like this...but I certainly won't return to her store.
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January 2025 by Taylor Bauer
My wife's favorite quick-to-get jewelry. The color bar is a unique/fun experience to customize what you want on-the-spot!
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January 2025 by Sammi Lawrence
We had a necklace break and it was the smoothest exchange. The ladies were so nice.
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December 2024 by Grant McCutchan
G was very knowledgeable and kind, this location didn’t have what we were looking for but he called another store for us and checked. Great experience, thanks G!
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December 2024 by Teresa DeBord
Always beautiful and fun!
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November 2024 by Amy Preister
This place was very busy on a Saturday morning but had the best service ahead of was patient and took great care of us!!
