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March 2024 by Lisa P.
Purchased a bed and frame set, up delivery and enrolled in the membership/rewards program. Paid an additional 149.00 for "elite" delivery. The day I've been told it will be delivered no one calls to let me know when to expect them. When I call I'm told it wasn't fully scheduled, a salesman problem, won't be delivered for 4 more days. So, we are sleeping on the floor! Until they get around to delivering our bed! So much for Elite Delivery! My bad, I should've read the reviews!!!!
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January 2024 by Von A.
Approached by one at the door who offered direction, but I knew the way and he was gracious enough to stay put. A few steps away and I was greeted by Marshon. Laid back guy who walked along to offer help. Said he's been there a few years. I always try to be upfront..I'm not buying today so they can move onto a paying customer. He was pleasant so I'll probably reach out if/when I return. Nice showroom and a lot of selection but didn't see anything that jumped out at me today. Prices are $$$-$$$$$. Phew.
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January 2024 by Scott A.
My fiance and I decided to spend our day off looking at Ottomans just to get an idea of what we're looking for. We ended up having a truly awful experience and don't ever plan on returning. Not because the product selection was bad, but because of the staff. You couldn't walk 5 feet in that store or look slightly in a different direction without being hounded by a salesperson. They were quite condescending and rude at times, I was wearing a scarf from Seattle. And a salesman even yelled at me and said "oh Seattle! Been there once, rainy hated it!" I'm no expert, but I'd say insulting where I'm from is a bad way to make a sale, especially when I'm already annoyed at being approached every 90 seconds. Good luck just browsing. The staff is worse than a car lot. We left and went to Living Spaces. They were wonderful and will be getting our business from here out.
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December 2023 by Bianca G.
*We bought a couch from Mathis Brothers and we're part of their member club too. *Couches were 2 grand and are falling apart. Couches us usually are supposed to lay about 10+ years or even more. *We called them to let them know but they told us the manufacturer was out of business and there wasn't much they can do. *Sent out an employee who made a hole in the bottom of our couches. What he was looking for? I don't know *We haven't had these couches more than a year and they're really bad quality. I can understand why the company went out of business but to get even store credit for these couches is a pain. *WARNING before you buy a mattress from this store. Now I don't know if all the Mathis brothers stores are like this but definitely this one is. *We bought a bed from Ashley's and it hasn't fallen apart yet, just saying and they threw in a mattress protector.
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December 2023 by Richarf B.
Quite disappointed in our purchase! We ordered a dresser and we knew we had to assemble it but when it arrived, parts were missing and it was not square or shaped properly after assembly. We reached out to see about their return policy and was told we would have to contact a third-party vendor even though we ordered through the Mathis website. Be very aware when you purchase something on their website whether they will stand behind it locally or if you will have to reach out to another country to see about getting a refund. Mathis failed to meet our expectations.
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December 2023 by Barbre S.
Service just sucks. Bought 2 recliners back in April one was delivered the other backorder. Then was discontinued no one bothered to call we drove 50 miles just to find out where it was. They got the money so it didn't seem they needed to contact us anymore. Come to find out it was sitting in Tulsa for months finally get the other chair in July noticed a spring was poking out in Nov called needed do do a warranty on the lazy boy sent the photos and being the holidays I gave it time. Called in Dec 12 come To find out they just deleted the request. Called later a manger was suppose to call back never did. Word to the wise but somewhere else where you can actually find someone who will help and do the job they were hired to do. We have made our last purchase from them and they were always our first stop when we bought or replaced furniture not anymore. Bob mills will get our business from now on
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December 2023 by L V.
Read the overall reviews. Including mine. This place will rip you off. Take you the cleaners like no ex ever had. AVOID! This review is solely based on my shopping experience. Go across the the street for less BS and somewhat honest prices.
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December 2023 by Christy W.
WORST CUSTOMER SERVICE. Managers simply do not return calls. We ordered a chair for my mom in JULY. Back and forth waiting. Finally we were advised the chair was in the warehouse (no call from them..ME FOLLOWING U[), only to be told we would OWE MORE MONEY. We have a quote and paid accordingly. One manager did waive the balance (should never have been a balance) but now others refuse. Call after call goes unanswered. Sure!!! Let's just ADD A BALANCE to a quote that was previously PAID IN FULL. At one point we were advised someone had CANCELLED THE ORDER. No worries for them. STAY AWAY. TERRIBLE. NOT FRIENDLY. THEY HONESTLY COULD CARE LESS ABOUT RESOLVING THE ISSUE.
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November 2023 by Greg R.
Don't become a victim of their bait and switch tactics. The price they list is not the price they tried to charge me. When I tried to complete the purchase the price reverted back to the full inflated price. I used their contact form and got no reply. After a few days I published a negative review here and on another site and only then did Mathis reply. Sadly, their reply was only to say they've been in business a long time blah blah blah and therefore couldn't possibly be misleading customers.
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October 2023 by Terry T.
very poor customer service, not willing to work with the customer to resolve a problem.
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October 2023 by Cindy Hansen
Joyce Moore was so helpful in assisting with my purchase. She was friendly and went above and beyond to make sure our service was top-notch. Love my new recliner - thank you.
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October 2023 by Michael Cooley
The staff was very helpful and friendly. Many options to choose from, but we did not purchase because after we found the set we wanted we were charged an additional $150 for a member fee which we did not ask for. Our total was over $2500 when we wanted to stay at $2300. The set we wanted was under that price but still ended up going over that with extra fees and all we were getting was a bed and mattress. We ended going to another store and getting a full set plus a free chest for $1500 including delivery. The store and employees are very nice but be prepared to pay extra to get it at the price listed.
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October 2023 by Brian Rankin
Just recently, we have had to make two purchases from Mathis Brothers a few months apart. Both sales people that we worked with, Josh and Justus, were excellent. Very personable and extremely knowledgeable about their products. We found exactly what we needed in our price point. The items are both high-quality and look beautiful in our house. We returned to Mathis Brothers after working with David Dean in the design division years prior. Every time we have gone in, we get the best advice and see numerous options for our design possibilities. We are not designers! But their help and advice have given us a beautiful home. Can't recommend highly enough. Definitely worth the visit.
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October 2023 by Ashlynn Cutter
My husband and I were looking for a bed for our daughter and Thomas came and helped us during the entire duration of the visit. He was remarkable and very personable. He was able to help us find exactly what we needed. Easily one of the best sales experience we’ve had.
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September 2023 by LaShane H.
After having my call transferred 3 times, each time the person the call was sent to reported no knowledge as to why they were receiving my call, recounted the challenges obtaining my furniture each time, I finally had demand that I be given to a manager. Finally got a wonderful woman on the Mathis side of the store who reviewed my account and had no clue why my furniture was not delivered to my home, then had it delivered next day. I love my furniture choice I just can never vouch for Ashley or Mathis due to the horrible experience. I gave the company 2 stars for the woman who finally resolved the issue. As an employee her demeanor deserves 5 stars.