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December 2023 by Bianca G.
*We bought a couch from Mathis Brothers and we're part of their member club too.*Couches were 2 grand and are falling apart. Couches us usually are supposed to lay about 10+ years or even more. *We called them to let them know but they told us the manufacturer was out of business and there wasn't much they can do.*Sent out an employee who made a hole in the bottom of our couches. What he was looking for? I don't know *We haven't had these couches more than a year and they're really bad quality. I can understand why the company went out of business but to get even store credit for these couches is a pain.*WARNING before you buy a mattress from this store. Now I don't know if all the Mathis brothers stores are like this but definitely this one is. *We bought a bed from Ashley's and it hasn't fallen apart yet, just saying and they threw in a mattress protector.
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December 2023 by Richarf B.
Quite disappointed in our purchase! We ordered a dresser and we knew we had to assemble it but when it arrived, parts were missing and it was not square or shaped properly after assembly.We reached out to see about their return policy and was told we would have to contact a third-party vendor even though we ordered through the Mathis website. Be very aware when you purchase something on their website whether they will stand behind it locally or if you will have to reach out to another country to see about getting a refund. Mathis failed to meet our expectations.
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December 2023 by Barbre S.
Service just sucks. Bought 2 recliners back in April one was delivered the other backorder. Then was discontinued no one bothered to call we drove 50 miles just to find out where it was. They got the money so it didn't seem they needed to contact us anymore. Come to find out it was sitting in Tulsa for months finally get the other chair in July noticed a spring was poking out in Nov called needed do do a warranty on the lazy boy sent the photos and being the holidays I gave it time. Called in Dec 12 comeTo find out they just deleted the request. Called later a manger was suppose to call back never did. Word to the wise but somewhere else where you can actually find someone who will help and do the job they were hired to do. We have made our last purchase from them and they were always our first stop when we bought or replaced furniture not anymore. Bob mills will get our business from now on
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December 2023 by L V.
Read the overall reviews. Including mine. This place will rip you off. Take you the cleaners like no ex ever had. AVOID! This review is solely based on my shopping experience. Go across the the street for less BS and somewhat honest prices.
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December 2023 by Christy W.
WORST CUSTOMER SERVICE. Managers simply do not return calls.We ordered a chair for my mom in JULY. Back and forth waiting. Finally we were advised the chair was in the warehouse (no call from them..ME FOLLOWING U[), only to be told we would OWE MORE MONEY. We have a quote and paid accordingly. One manager did waive the balance (should never have been a balance) but now others refuse. Call after call goes unanswered. Sure!!! Let's just ADD A BALANCE to a quote that was previously PAID IN FULL.At one point we were advised someone had CANCELLED THE ORDER. No worries for them.STAY AWAY. TERRIBLE. NOT FRIENDLY. THEY HONESTLY COULD CARE LESS ABOUT RESOLVING THE ISSUE.
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November 2023 by Greg R.
Don't become a victim of their bait and switch tactics. The price they list is not the price they tried to charge me. When I tried to complete the purchase the price reverted back to the full inflated price. I used their contact form and got no reply. After a few days I published a negative review here and on another site and only then did Mathis reply. Sadly, their reply was only to say they've been in business a long time blah blah blah and therefore couldn't possibly be misleading customers.
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September 2023 by LaShane H.
After having my call transferred 3 times, each time the person the call was sent to reported no knowledge as to why they were receiving my call, recounted the challenges obtaining my furniture each time, I finally had demand that I be given to a manager. Finally got a wonderful woman on the Mathis side of the store who reviewed my account and had no clue why my furniture was not delivered to my home, then had it delivered next day. I love my furniture choice I just can never vouch for Ashley or Mathis due to the horrible experience. I gave the company 2 stars for the woman who finally resolved the issue. As an employee her demeanor deserves 5 stars.
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August 2023 by Cindy A.
Purchased a secretary desk and lateral file cabinet on May 6, 2023. Received furniture on June 29, 2023. The drawers on the file cabinet did not operate correctly. The MB driver advised they would report the issue when they returned to the store and a new lateral file would be brought out to replace the broken one. I waited 2 weeks and did not hear anything. Then I called MB customer service. I was told that my order was a 'custom' order so a return/ exchange was not possible. 'Custom' to MB means anything that is not on the floor or in the warehouse. The desk and lateral file are made by Hooker. They are only 'custom' to Mathis Brothers! My only option is to have a Service Tech fix the non-working drawers.On July 20, 2023, MB sent a Service Tech to my home to fix the drawers. He was unable to fix it and said he would order parts and come back out with another Tech to do the repair. Called MB Customer Service on August 15, 2023, the rep said she would check on the estimated parts arrival and call me back. Received no call.Called MB Customer Service on August 21, 2023 and once again the rep said she would call with the estimated parts arrival date. This time she did call back on August 22 and advised that the parts are scheduled to arrive on September 7, 2023. Additionally, she scheduled the in home repair for September 8, 2023.I've rated MB with 1 Star because of their poor communication with the customer. I actually needed the furniture I ordered. If I would have known that it would take 7.5 weeks to receive the furniture plus 3 weeks to have a Service Tech assess the damage plus 7.5 weeks for the parts to be received for a total of 4.5 months, I probably could have found something at Edmond Furniture Gallery off the floor or actually ordered 'custom' furniture from Haggards! I'm not saying I won't shop MB because of the convenience, but I am saying if I don't find what I'm looking for, I will spend a little more time looking at my other options here in OKC and Edmond.
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June 2023 by Jean K.
Update - Mathis sent out a very experienced gentleman with great customer service skills to check the buffet. When he turned it on it's side it was apparent that all 4 legs were in different places on the bottom of the piece due to the manufacturer pre-drilling the holes incorrectly. He advised to return the defective buffet, hand select a replacement from the others in stock and they would pick up the defective one when they delivered the new one. We made an attempt to do just that but they had exactly zero in stock in the distribution center and it will be another 2 weeks (minimum) before more arrive. So...though the delivery people were unprepared, Mathis did step up and give the issue the attention it needed. While we are now waiting for them to pick up the buffet in a couple of days we are hopeful that this will end on a better note than yesterday did. I would still not use the delivery service because no one on that team of three had the gumption to actually look at what they delivered and see that the buffet was not standing properly - they just wanted to get back to the warehouse so they could go home. But Mr Jones - a man knowing the product and the company - came prepared to fix what was wrong (which couldn't happen) and he leveled the dining chairs while he was here.
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April 2023 by Andrew K.
**Update below original review**Extremely disappointed. My purchase arrived broken, not as shown on the floor in the store. They did agree to come replace the broken portion, which happened, but after the first night, we realized that there was no way this would work for us. Company "required" us to sleep on the horrible product for 30 days with a verbal statement of how the manager would want us to be happy and would work with us if the product didn't work. We continued to dislike the product for 30 days and called. We were told that we would be contacted within 24-48 hrs. This did not happen. I can't help but believe that this is the whole game...sell bad products, then avoid contact with the customer when they complain and hope they go away.By the way, this is also on the Mathis Brothers main store/main company since that is where the manager apparently works.I do not ever plan to shop here again. Not holding my breath that this will ever be worked out, I am assuming this was a lesson learned and total loss for us.*Update*I am updating this review from a 1 star review to a 3 star review. We did hear from the manager, Robert. I would say, once Robert and I started corresponding (phone and text) he was able to help out enough that my wife and I now have a bed that is comfortable, and we even used our gift cards (part of the sale deal when making our original purchase) to get a headboard/footboard which was delivered and setup at our house.Overall, here are some highlights and lowlights of our experience with Mathis.Highlights: Once the manager (Robert) became involved, he was able to make common sense "exceptions to policy" where appropriate to help us resolve our situation. I felt he went out of his way to assist us. He gets 5 stars.The delivery "system" seems to work better than most. I liked the frequent communication (at time of scheduling, then just before arrival, then they check in with you after delivery asking how everything went). Lowlights: I take 50% of the blame here, but I let myself get sold into an item we had not come to the store to purchase. We came for a normal mattress and originally bought a "split king." One of our big issues, was the split king we received (which is basically just two XL twin mattresses) did not appear like the one in the store, there was a large gap inbetween the mattresses as opposed to the almost seemless one in the store. We knew after the first night that it wasn't going to work. Lessons learned...split kings are not for us (and I would almost never recommend them), and if you are being "sold something" you didn't come to buy, wait a night or two before making the decision.Delivery minor items: Great scheduling, but...when it is raining outside, prepare the drivers that they will need to remove shoes once inside the house. Our first delivery had a broken part...that was bad, but they quickly scheduled a replacement, so that was good. Our last delivery (headboard/footboard) the drivers put it together wrong (running board upside down) and left some bolts out of the assembly (easily fixed myself, but if you don't have tools...take a good look at everything before they go!).Communication: I honestly thing the reception folks need better training/empowerment to pass along issues to the manager earlier. We would have had a much better overall experience (and probably been on our new bed a month longer) if they were trained to understand that our situation was likely an exception to policy AND if they were empowered to pass this on to the manager earlier. Also, once the 30 days were up, there were communication issues initially which delayed the manager in contacting us and ultimately led to my first 1 star review.I now feel like I would cautiously shop with Mathis again. If I had issues though, I would physically go to the store and track down the manager for resolution of my problems!
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January 2023 by Toolee M
We came here on an evening to look for some furnitures. We figured it would be cheaper than their main store, considering it was named 'Clearance Center'. The store looks to be new and clean at the time time. It was not busy. The mattress were relatively cheaper, but the total price of the item is still pricey. I would recommend this place, if you are looking for a high end/luxury furnitures for cheaper than their MSRP price.