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December 2023 by Kourtney P.
We had our furniture delivered and there were missing parts. The sales person never responded when contacted about the issue. We did contact customer service and supposedly they were ordered. Here we are 2 months later and STILL do not have the missing pieces. We have called the store multiple times to check on the order and cannot get a straight answer for when they will arrive. We would return the furniture and get a refund if we could. 0/10 do not recommend
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October 2023 by Christy
I really enjoyed my shopping experience at your store. Patty is my sales lady and she has been an amazing and wonderful person to handle my needs. Thank you for everything Patty.
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October 2023 by Casen Swartz
Preston Stock was a great help and not pushy! We had a great experience!And for a different location (the one on Memorial) Lake Bullard, was kind and patient as we tried every single couch in the store! He offered great insight on design ideas and really kept in mind the best fit for our family! We absolutely love the furniture he helped us pick out. Thank you Lake for all the help!
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October 2023 by Tiffany Boyland
I, went into Mathis outlet store a couple of weeks ago. Just window shopping for a recliner. Today I went back to purchase the recliner that I was looking at. The staff was so professional and so helpful. I am so grateful for all the people who helped me in my transitioning of getting my recliner. The atmosphere was wonderful the people will support. Thanks again Mathis outlet for your wonderful great staff sincerely grateful customer Tiffany Boyland
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October 2023 by Joshua Peck
We went shopping for a couch. We had Brandon helping us the whole time. He made us feel comfortable unlike the other stores we went to. I will come back due to their customer service alone.
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September 2023 by Brad L.
My wife an I were on a pretty tight budget with the purchase of our new home. We went to Mathis Brothers Outlet and was very surprised by the quality, high fashion and wonderful prices we found. Needless to say, none of this wouldn't have happened without the amazing customer support and great service we received in the store from Jalen and his crew!! Honestly, it was a blessing that we came back to Mathis Brothers after shopping around for 3 days. Service was extremely helpful, modeled the furniture, I took time to explain the breakdown of each piece and the different fabrics and colors. Will not go anywhere in the future. I highly recommend this store and the young man "Jalen" to help you when you walk in the door. His partner and the manager worked as a team to made it all come together for us and we cou Abe happier. Delivery will happen within the next 10 days and I will keep you posted. 10/10 STARS SO FAR!!
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September 2023 by Jami D.
sales person slipped us protection plan after I did not want it. After we paid and noticed price was higher then should've been. they refused refund 149.99 said oh we will give that back in 2 years if you don't use it. I didn't.. I waited 2 years to call today and find out it's 5 years and to bad he sold you something you didn't want. seriously?!?! also had to do all the legwork too get a partial credit?!?! what a joke Mathis Bros! I see you on BBB
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September 2023 by Wonderful Wonder
The experience at Mathis outlet was exceptional from the moment I walked through the door until I left out of the door. I was met by a wonderful man name Ali. I use a cane to assist me with my walking. Ali was very kind and mindful of this. He was very accommodating to me and adjusted his movement to my pace. He did so much leg work for me. I purchased living area, dinette, and bed room furniture.. I was very pleased with the name brand and the quality of each piece I selected. One of the managers, Josh, so kindly helped me with all the discounts, rewards, and benefits. Everything went perfect and the customer service there is excellent. I highly recommend Mathis Outlet.Sincerely, Nadine Bonds
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August 2023 by Philip Strong
The sales staff was very friendly and assisted me with all my questions. They were friendly and never pushed to me to a sale. I was able to choose the mattress and frame that fit all my wants and needs. I was really surprised how laid back the whole experience was.. Will definitely be back when in search of my next furniture purchase..
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August 2023 by Leslie Valentine
We had a wonderful salesman, Parker. My family was shopping for furniture for my Aunt as she was going into Assisted Living. Parker helped me through buying her bed and adjustable frame. He was so friendly and professional all at the same time. I had lots of requests and questions regarding delivery and Parker and the rest of the staff were very helpful and accommodating to get things done on our time frame which meant a lot to us during this difficult time. Thank you for the great experience.
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August 2023 by Gailette Brown
I must say this is the best experience I have ever had at a furniture store and I must also say that Tony is the most awesome sales associate at the Mathis Outlet on Portland and Reno in OKC. I have to give them two?? thumbs up just because of Tony. He made the process go so easily with no pressure. Great Sales Associate?.
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August 2023 by Ronnie Hagood
I literally hate this place with a passion, 4 different shark salesman swarmed us as we walked through the store, the mattress salesman stood so close to us it was uncomfortable, he had little information about the products he sold, he complained about the Mathis brothers systems and printers to us like we cared. Wouldn’t let me decline giving an email address for your invasive marketing either. There’s a reason your competitors call your employees shopper stalkers. Wish I would’ve went to Bob Mills and paid a little more for better customer service.
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August 2023 by Ty Ludvicek
Don't stand behind there products. Bought a recliner not even 2 yrs old under warranty and it broke. Couldn't get part because the company that they sold in their store went out of business. All they told me was to bad no refund no replacement or anything will never buy from again!
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August 2023 by Darren Shastid
Dejaun was incredibly helpful with our purchase! Great customer service, extremely friendly and professional, and very knowledgeable - he answered every question we had and was very accommodating to us. Highly recommend this store!
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August 2023 by Mary P.
Helpful sales people. I highly recommend shopping at Mathis Brothers Furniture. Tell others about your experience t there.
