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February 2024 by Carolyn Harvey
The service I got was horrible and they trick me they said they were helping me with account they never did help every time I would go I would get bad service . Not good customer service . They took advantage off me and I rather go to the other store off MacArthur since I never get help here and they never applied my Acp to my account and they never did it now I can’t get it anymore . I’m an elderly women and they took advantage of me and were just trying to make a sale and not help or explain anything to me.
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February 2024 by Deon Franklin
They lie over the phone to get you in this location then try and charge more than the average location call them then call around and compare. See if I'm lying?????!?!?
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January 2024 by Taninki Mounika
Good service
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November 2023 by Sophia Ushee
Excellent customer services, very helpful, knowledgeable, friendly stuffs. Thanks for all your kindness and thoughtful support and helps me. Miss. Catalina, I guessed that is her name, she is a young beautiful and talented with her technologie skills. I am very satisfied with a new costumer on that day. ? ? ? ? ?
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August 2023 by Vijay Chatrathi
Dude they changed my plan it was 4 lines for 120 they made it to 186 for no reason. Had to call the customer care and bring the plan to 120
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June 2023 by Timothie Evans
I've been with them for 6 months and I absolutely love their service
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June 2023 by Cici Cici
Worst thing I could do was get this phone service ? horrible currently switching to Verizon as I type
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April 2023 by Bekah Hooper
Wow extremely ghetto...went today to buy a phone from this location and the girl helping me ask me how much I want to spend on a phone and I said give or take about 100 (I don't care about the newish phones) first red flag should of made me leave was that she laughed. All the phones show two prices the retail price and the upgrade price if you are already a customer you get the upgrade price. So I see a 49.99 phone and she tells me it will 140 dollars plus tax. I said how did a 49.99 cost that much? She said taxes. Soooooo taxes are 100 dollars? She said all the prices we see on all the phones are not right? She said she was not at work when all the prices changed, ok so why didn't they change the prices by the phones? She could not explain to me all the fees that are included. Her coworker also told me if we didn't like the prices we can order online..it's all kinds of unsavory in that store. We went to another location and they were very helpful an they were super educated on everything and explained it all I was more than happy to spend my money at the other store. This 23rd st location needs to be taught customer service and how to be explain things and maybe the prices and not how to seem so scammy. Also the amount of trash around the store is disgusting. Take some pride in the business
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March 2023 by Sheree Bigpond
Location was fast and friendly. Got my children the first cell phones. They had a great sale
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January 2023 by Johnny Brown
Limited selection, high startup cost, and don't get me started on the Customer service. I'll pass on Metro today.
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December 2022 by Camille Rowe
I love the new management I had not been back to the store since 2021 due to bad management and service I will be recommending my family and friends to come back! They were all so helpful! I was helped by Yolanda and Linda!
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December 2022 by Florence Aikhorin
Yolanda at the store was great. She helped resolve the issue I came with. She suggested a good upsell to protect my phone. Thank you!
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December 2022 by Latalsha Housley
Ms. Linda had the best customer service representative and I love my new devices. Thank you guy's so much!
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November 2022 by Retonja Jenkins
Never wants to help anyone you can't use your own phone you got to use their phones they're just not a good place at all
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October 2022 by Michael Ward
Horrible horrible customer service they will lock up your account knowing they are not to do that, no consequences for their actions and then act like you are inconvenience them
