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April 2024 by Greg Colbert
Lady at the drive thru is rude and not helpful! Won’t be back to this location at all
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February 2024 by Caroline Battle
Rude! I called this bank and a guy named either Ryan or Nick answered, couldn’t remember which one. Wow, I verified all security questions he needed. Gave my name, last 4 of ssn, dob and I told him I don’t have a debit card. Here’s the reason, this bank mixed my bank account up and gave a person spending outside the state my bank and issued then a debit card, we kept seeing McDonald transactions multiple times a day. They canceled my debit card and a week later they called and said sorry we mixed you up and we’ll refund your money. Anyway, I requested several debit card replacements and none were mailed. Anyway, the guy I spoke with this am would not listen, and therefore he couldn’t help and told me I needed to go to bank. I said one of my important things I need in a bank is convenience! I need to trust where my money is going. He told me sorry I can’t help. I kept asking him what else he needed from me so he can look at my account and he kept saying you just have to come, I said I Work 9-5 and I requested to speak to someone else but him and he said it was just him. I asked if he needed my ssn, dob or name again for him to look at my account and answer questions. He told me he can’t help and he hanged up. This is the bank I get paid through! On top of that, a few months ago I had a similar problem with a different branch. I am literally going to close this today and I want people to just know if you want a bank that will take time to listen and one you can trust…go elsewhere but this bank! I also bank with IBC and BOA and I’ll tell you, these banks are waaayy professional , better and willGo out of their way to make you feel you’re at the right place .Midfirst is a joke, seriously I have never heard of a bank hanging up on someone instead of answering questions!This guy literally wouldn’t listen. Can you imagine banking with a bank that hangs up on you? Who tells a client “there’s no one else talk to but me” and hangs up? You can’t be in the human service if you can’t offer respectful and honest communication.I called a different branch and the lady was able to look at my account. And let me repeat, they gave a different client our bank info; it took them a week and more to call us telling us the mistake they made. IBC calls instantly if they see suspicious transactions. Midfirst is the opposite, they facilitate suspicious transactions and can’t even catch themselves weeks later. once in the mail box I received someone else mail with bank information including their financial information. Absolutely unacceptable! Don’t go here!
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January 2024 by Alan Ellis
This review is about the Midfirst location on Lincoln Blvd near OU Medical. Every time I go in the lobby, there are no tellers there to help the customers. I usually have to wait until they’ve finished with the drive through customers. So what they usually have is one teller working both the lobby AND all the lanes of the drive through. It’s annoying enough to have only one teller working ALL the lanes, but to also have that same teller working the lobby also is unsatisfactory. What this does is create extremely poor customer service which is what Midfirst has. The only reason I’m not giving them only one star is because they’re all extremely nice. My other issue with Midfirst is their ATM is out of order about half the time. I’d change banks in a second if I could convince my wife to do so. Awful customer service.Edit: 1-11-24. I didn’t think it was possible, but customer service is worse than before. ONE teller servicing both the lobby and the drive-thru lanes. I finally turned off my vehicle because I didn’t want to burn a tank of gas.Here’s an idea to improve customer service: Have a teller to service the lobby, then a teller for EACH of the drive-thru lanes that you have “open.” Despite the illusion of being “open” by having a green light, they’re really not open if there’s no teller there to provide service.
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December 2023 by Amber Moon
Had some miscommunication but they eventually made it better.
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July 2023 by Kenneth Richerson
Customer service is the worse,inside I've been waiting for 20 minutes
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June 2023 by Marty H
I've been banking at this branch of MidFirst for 3 years. Customer service is great! The manager and the entire staff have gone out of their way to accommodate any special needs I have had. They are all friendly and greet me by name.Update: Another year and the service is still great! The branch staff suggested how my money could earn more interest. When I had an issue with my online account password, the telephone support was outstanding: knowledgeable and patient.
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April 2023 by Cameron H.
I had an issue with a monthly payment charged to my account. After having spoken to several employees saying since it was a first time issue that I was unaware of, the charge would be taken off. Serveral days pass, I wasn't called by any manager or employee to update me on the matter and my card stayed the same. After calling a different location once again, it comes to my attention that the manager, chad, refunded only half of the charge with zero information, which other employees said it would be taken care of in full. Very confusing as to why employees that chad is in charge of tell me as a customer one thing, yet he chooses to do another. I even left my number with an employee for the manager, chad, to give me a call back to further assist me with the matter. Of course he did not. All in all it was just an uncomfortable and unnecessary situation that seemed like a very simple solution which turned into a week long cat and mouse game of me just trying to figure out what's going on with my card. The employees were helpful- but as to how chad is a manager at this location absolutley boggles me. He was not helpful, had zero communication, and at the end of the day made me feel taken advantage of as a customer. After all of this frustration, little to no communication, and having to contact several of their other branches, my situation remains unresolved. Be careful who you bank with and avoid chad at the Lincoln location in Oklahoma City at all costs.
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November 2022 by Lizanne Jennings
I came to MidFirst in a panic, and Kim was kind and understanding. None of my issues were a result of MidFirst, but rather an insurance company.
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October 2022 by Mike Ivy (Ivy Mike)
The bank sucks but the food truck was awesome.
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October 2022 by Larry Thompson
Nice people.
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October 2022 by Mike Ivy
The bank sucks but the food truck was awesome.
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February 2022 by Benjamin Murphy
Their ads on youtube have been really annoying, but going to the bank is relatively pleasant.
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July 2021 by Casey H.
I applied to open an account with Vio Bank, a division of Midfirst Bank on June 29, 2021. The account was approved on July 1. On July 2nd the amount was withdrawn from my transferring account. On the evening of July 2nd Vio sent an email notification of a failed transfer. I have called twice July 3rd and July 7th. The first time they said they had no record of the transfer. The second time I was told the bank was closing my account for "business reasons" and the funds should be transferred back to me by July 8. Vio Bank/Midfirst Bank is still holding these funds currently - this is theft. PROTECT YOURSELF FROM THEFT: DO NOT DO BUSINESS WITH THIS ORGANIZATION.
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March 2019 by Laurie Anderson
Always enjoy coming to this branch. I never have a wait time.
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March 2019 by Lorinda Wall
Worst service ever. Very rude .
