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February 2024 by Pamela Johnson
This was my first time using Pep Boys and from the start it was a great experience and I would definitely use them to service my Subaru anytime.
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February 2024 by Kimberly Ashcraft
I went to Pep Boys, needing to purchase and replace the front wiper blades on my SUV. Alex was the only one working the desk, but was very courteous, efficient, and friendly. He immediately informed me that as soon as he finished up with another customer, he'd replace my wipers. Alex was juggling multiple customer concerns, but remained patient and professional, and still got me in and out quickly. I appreciated his excellent customer service!
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February 2024 by Jon Foster
Awesome quick service. Highly recommend
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January 2024 by Greg S.
I am done with the Pep Boys located at 2317 W Memorial Rd., Oklahoma City, OK 73134! I have no clue how it even stays in business! That has to be to poorest run auto center in the company! I complained once before because I had a 9:00 am appointment to get just an oil change. When I got there the Service Manager at the time said it would be 5:00 pm before they could get to it. For an Oil Change! Last week I called to check on having my radiator checked and possibly replaced, as it has a small leak. The Service manager that took the call said that he would have a service tech in at 8:00 am this morning 1/4/24. So I made the appointment to take it in. I got there at 8:00 am as scheduled, and there was no service manager on duty. only one person that was a service tech. He told me he did not know why I was told there would be a service tech in at 8:00 am as they do not come in until 9:00 am - 9:30 am! But yet, he was a service tech and acted like he didn't want to do anything. Once again, I was given the run around with this location! As a Senior Citizen, with only one car, I need to get my service/maintenance done early, as I need my car available for early afternoons needs. I will never take my car to Pep Boys again! Totally dissatisfied with their service!
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December 2023 by Jasmine Martin
The manager Matt, was very unprofessional. I waited 20 minutes for him to come from; Im assuming his office. When he came out he quickly said sorry , he was looking at video footage, but instead of assisting me he kept playing investigator to a prior incident. In the midst of this I told him that my service would go a lot faster if he would have assisted the me (the customer that was actually in the store, instead of listening to me and calling the number he wanted to argue and prove how he was in the right and then he called to further process the transaction.
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November 2023 by Donovan Kosters
Waste of time. Don't waste yours. I called and scheduled an appointment for 10a this morning to have my tires rotated and balanced. I was told this service usually takes about an hour or less. Historically, with an appointment, I've never had this take more than 45 minutes. I arrived at 9:50a and stood at the check in desk until after 10a when someone finally asked if I needed help. Checked my vehicle in and sat down. About 11a I asked if there was an estimate on when my vehicle would be completed since it hadn't moved from the parking space I parked in. Was told, maybe about 12p. I told them I needed to be out of there by 11:45 due to a later appointment and having to get this vehicle back to my wife and pick up my car, etc. I was told they would see what they could do and I said, if it won't be until after 12 then I'd rather know now so I could just leave. Waited another 20 minutes and at 11:20a I was told they weren't going to get to it so I left.Out of work for over two hours this morning for a simple tire rotation and balance that I had an appointment for that couldn't be completed within two hours.Based on some of the other reviews they definitely seem to be understaffed. The staff was nice and pleasant. I think they're just making do with the situation they've been put in and don't have a way to get to everything in a day that comes in. Definitely not blaming the staff as they were as helpful as they could be. Wouldn't suggest this place unless you can just drop off your car and pick it up the next day or days later.
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November 2023 by Daniel Drozdowski
The reviews stating long wait times are generally accurate. They are understaffed, and ownership refuses to get the help the shop desperately needs. That said, the staff is very willing to talk with you about what happened and resolve the situation. I had a great informative discussion today about my wait. I will likely still go back. I just have to remember that the wait will be long. Prices are great, and the staff is very friendly despite being obviously exhausted and overworked.
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November 2023 by Eddrea Patterson
I took my vehicle and my son's vehicle and my appointments were both for 10:30. I was told that it would take 1-2 hours. 7 hours later, I was still there waiting for tires to be installed on both of my vehicles. This was not acceptable. I was told at checkout that they didn't know why it took so long. Very disappointed customer!!
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November 2023 by Bucky Tacke
Super dirty. Chris behind the counter seemed bothered to stop eating and help a customer. After I told him the size he recommended one tire over 200 dollars saying " Thats what we got" as ordering in wasn't an option. Save yourself the trip and go to discount tire.
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October 2023 by Cassie T
Matt and Brian went well above and beyond to help my 17yr old son get a new tire so we could get home 2hrs away. These 2 guys were fantastic and they helped us more than we could ever express!!
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October 2023 by G S
Extremely disappointing experience. Made 8:00 am appointment, was first customer through the door, another car put in shop before me. Mounting four new tires took 3.5 hours. Shop was disorderly and tire tech did not seem to be in any hurry. Tires and prices were good, but service experience was poor. Won't be back.
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October 2023 by James F.
Pepboys on memorial is the worst service shop i have ever been to . This is my second and last time to use this place 8:30 appointment almost 9 now truck is still setting. The only mechanic working was working on his personal car when I got here front counter won't even help the one guy get stuff set up in the shop. Have it one star because i had to.
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September 2023 by Robert A.
This is the second time I made an appointment and my vehicle just sat in the parking lot for 2 hours. The time before this I made an appointment but this time my vehicle was pulled around back and sat. So evidently they know how to make the appointment they just don't know what an appointment is or how to keep one
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September 2023 by Ryan Sorrels
Frustrating experience. I was sold 4 tires which pep boys installed. Three of the tires were made in 2022, the 4th was made in 2020. When spending this much money, I should at least get a tires that were recently made and not three years old! When I came to pick up my vehicle I noticed on my own that there was a missing lug nut on one of the wheels. When I brought this fact to workers attention they had no idea and determined the worker who installed my tires stripped the threads on the wheel studs. Apparently he didn't find it important to tell anyone. I guess he just hoped that I wouldn't notice that I had a missing lug nut with stripped threads. The employees said they couldn't fix the thread today and told me to come back another day and they would see what they could do. Furthermore, the person who balanced my tires hammered on the most weights on the outside side of the rims I have ever seen! He also scratched my rims in multiple places. It looks absolutely horrible.
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September 2023 by Sebb M.
Rude and slow. You wait at the desk for 10-15 minutes and the person comes up and does not even acknowledge you. Unable to give accurate time frame of when work will be completed. Took over three hours for an oil change.
