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March 2024 by Not a Renamon
Quite helpful in answering all of my questions about unit sizes and finding what I needed.
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December 2023 by Trevor Wright
Terrible experience. Terrible "district manager." My partner rented a unit and paid for a lock which she called about and requested multiple times and got no response. We put our own lock on in the meantime and returned a week later to find our lock removed and another lock on the unit. The "manager" had no answers and said she didn't know who did it and she just left without helping at all. We called the district manager and told her the situation and she basically said we are lying. So going on two weeks and we still can't get in our unit that we are still paying for and someone has accessed our unit because when we visited we found one of our kids toys on the ground outside. This is unbelievable unprofessionalism. I'm completely baffled by the way we've been treated. Disrespectful, rude and shameful. I couldn't be more disappointed and shocked that they are ok with us not having access to our unit. Would never recommend this place to anyone.
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November 2023 by Steven Robbins
SUE absolutely saved my day today and I am thrilled that Public Storage has Sue as an employee. She was better than the Internet and better than the person I called. 5 STARS 4 SUE !!!
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November 2023 by Bill Bentley
Horrible place to do any kind of business with. I was delivering piano for a customer. Code given to her said welcome but door would not open. After 10 to 15 minutes, finally got ahold of someone that spoke broken English and they hung up on customer. I will never recommend this business and let my customers know about many other storage facilities.
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October 2023 by Joy Crump
Excellent Employee!! Recommend a Raise and or Bonus.
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September 2023 by Philip H.
Maybe this will get your attention. I leave messages on your phone voicemail. No returned calls. I have been by the property 3 times during business hours and no one is there, even though the sign says open. Customer service at this property is below 1 star.The unit I rented online and subsequently took possession of without ever interacting with a human, I found the unit dirty with no way of communicating with a human. They charge you to use their lock with the caviot that you can return it unused. Interesting, the lock they gave me was used. I can't return it because no one is in the office when I come by. Yes I come during business hours. They charge you a processing fee and as far as I can see the processing is completely automated. I have not spoken to s human yet. All text messages are from a non monitored account.I would not recommend public storage for all the reasons started above.
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September 2023 by Melanie Weddle
Syd was so helpful! We had some confusion with our account and she handled it in minutes!
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May 2023 by D M
Customer service was great would definitely recommend this facility if your in need of a storage.
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April 2023 by Cathy Cook
This was a positive experience, when moving is so stressful they made this portion easy! Dominique was excellent!CC
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April 2023 by Wlam4321 ..
Was able to do everything online although I arrived at the office fully expecting to pay for my storage there, after speaking with customer service I understand the contactless procedure by which to rent a storage unit. After paying through the app I was given the gate code and location of my unit I went to inspect I was satisfied and that was it. PAINLESS!
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January 2023 by Tina Smith
Austin was extremely professional and very helpful. My check-in process went very smoothly!
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June 2022 by Anthony W.
Super easy! I ordered online the day before I needed a storage unit, and everything was ready the next day and I didn't even have to talk to anyone ever! Gate code was sent by email/text and the storage unit was clean and ready and even had a lock inside to use. I could not think of an easier process. Great prices and convenient location as well.
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May 2022 by Lee Skelton
Dominque was most helpful and professional in helping me today. Best storage manager in the business!
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March 2022 by Marie Tooker
Holly is great at Her job and My experience was very pleasant!
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November 2021 by Elmer Wilburn
Great Customer Service! Holly was very courteous and helpful!
