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December 2023 by Terry B.
I got the VIP Car Wash + Everything that goes with it. Been a while since the car has had a good cleaning & detail! It wasn't busy and waited less than an hour for my car to be completed.
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October 2023 by Isma “Izzy”
I spent $80 on the VIP service but my rubber mats were still dirty & I didn’t get a complimentary air freshener
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October 2023 by Jeannette I
After frequenting the establishment several times, I arrived on 10/17/23 at 10:23am. When I got in line I was approached by an attendant who inquired which wash I preferred. I chose the \
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October 2023 by Lexi O.
It has been a few weeks since our visit and I haven't been able to find the motivation to write this review because my experience has been somewhat atrocious.We chose to stop for a carwash here on a whim as it was close to home just as we were heading back from a quick errand. The husband normally goes to an automatic carwash so I was surprised he wanted to give this place a try.One Red Carpet Special wash and an additional wheels cleaning service later we had to huriedly leave without properly inspecting the work before leaving the premises. I would have asked them to clean so many spots that were missed! No wonder the gentleman ahead of us stood around and pointed out to various spots on the car that he needed them to look at over and over again. I thought he was being picky!For what we'd paid (around $50), I expected a much better job. The tires were uneven in shine, clearly not cleaned well, and there were so many untouched streaks of dirt and dust especially the lower part of the doors. We really were not impressed and won't consider going back again even to a different branch. Customer service at the counter was also lacklustre, not completely unpleasant but also not pleasant. The young lady cashier obviously was there to just go through the motions so she can get paid at the end of the day. A little smile would have gone a long way.
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September 2023 by Joshua Critchfield
This location has really gone downhill. The work they do on the inside is bad. I’ve taken 3 cars there in the last 2 weeks and all 3 experiences have been poor. I paid $55+ for each vehicle for the “special” with wheels and tires, floor mats, and extended vehicle size. One car still had sunflower seeds in the carpet, one had dirt on the tires, and one still had coke on the inside of the door.Services: Auto detailing
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August 2023 by Staci
Paid over $100 for detail on my daughters small car. You would think for $130 the cup holders would have been cleaned. And that the price would have included a wash! The car was completely cleaned out when we dropped it off. When we made the appointment they quoted $110 because they did an ozone treatment ($10). When we dropped it off girl came out to look at the car and said the best she could do would be $120, no explanation why it would be more than quoted. When we returned to pick up the car the charge was $130! The explanation for the additional $10 was that they washed the outside of the car. Which would have been fine if we had known, but this was just an additional charge that we did not authorize and was not explained before hand. When we questioned the additional $10 charge we were told “that is just something we do to everyone.” Well I don’t know about you, but when I pay $130 for a car detail I would expect that everything would be pristine. No water spots, no crumbs left in cup holders, lights should have been cleaned. Big disappointment Red Carpet! Charlie’s does a better wash and dry, and I could have done a better job on the inside and saved the money. Won’t be back. And I will not ever recommend!
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August 2023 by Mike Duke
Overcharged on tire cleaning,, cannot download app to register for free car wash after 10 and the staff sucks. Lady just ignored me when i asked about app problems. I will never visit this business again!
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July 2023 by Neyda Sandoval
I chose the 39.00 package and it includes wiping down and this is what i got . Won’t be returning .
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June 2023 by Felicia B Brown
Love this place they do a good job. My car gets a great bath. Go on week days cause you will have a wait.
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April 2023 by Jonathan J.
Red Carpet on Hefner has been my go to car wash for the last five years. I get my vehicle washed every week (two at the most) and I'm never disappointed. The staff is very friendly and I've never had an issue with leaving valuables in my car. I've read some of the reviews posted here and it amazes me how petty some people are. They do their very best to get every bit of dust and dirt cleaned off and do an exceptional job at drying the vehicle off. Red Carpet is better than Charlie's, OKC Auto Wash, or any of the other options. They will always have my business and I'm thankful for the service they provide.
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April 2023 by Charles Duvall
I paid $52 for a wad I could have paid $25 for anywhere else. Just subpar and sloppy! I had to come home and finish the job they where paid for! The worst is paid extra for wheels and tires!!! They got the tire treatment all over paint and washed halfway the rims. Water spots totally missed places.Services: Auto detailing
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April 2023 by Dalia Winans
I paid $39 for the Red Carpet Special instead of the $18 so I could get the inside wiped off (cup holders, steering column, and console). The $18 would have it vacuumed, top dash wiped off. That was what I received. So I wiped down the console, steering column, cup holders and the front of the dashboard. They used to do such a good job. What happened? Everyone was nice and polite but no pride in their work yet they have the tip box out. I will pay the $18 next time since I have to do the other work myself. Takes a few minutes. But I will still need to vacuum the floor mats. They did but it was not a thorough job. Still see dog hair on the floor. They even left the copy of their ticket on the floor for me to throw away. Don’t pay for the extra service.
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March 2023 by Happy Fullman
I had an appointment because my vehicle was such a mess I thought it would take all day to clean it. I dropped off my 12 year old van in the morning and it was finished in a few hours. We have traveled extensively in this van, including using it for moving stuff & camping. It needed a thorough scrubbing! Staff at Red Carpet were great! They gave me a call when my van was ready to be picked up. Carpet & upholstery was shampooed & looked like new. Windows were spotless & no streaks. Exterior was shining. The interior was very wet, to be expected as it required so much cleaning. I kept it in the garage with the windows open and it dried out completely. Red Carpet staff were friendly & did a fantastic job. Plus they were the least expensive of all the places I contacted. I can't say enough good things about this car wash! Take all your vehicles here!
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February 2023 by Erick Ruigu
Incredible how bad of a carwash Red Carpet, especially the one on hefner. This is my second experience with them and I truly have to be fool to have gone back. I went on semi-busy Saturday afternoon, they told me it would about an hour wait so I decide to get something to eat and come back. I return near their closing to find my car parked, so I quickly pay and get in my car to leave. Another foolish mistake was not inspecting the work, not wanting to be a nuisance since they were closing. To my shock the car looked somehow worse then it started. I paid for the Red Carpet Special, which comes with the basic wash, a wipe down and wax coating. The car had smudges and dirt on the interior and the outside is dry and dusty. I return the following day to complain about the work or rather the lack of work and the incredible unprofessional supervisor gives me snarky responses saying that this was a basic wash and not a detail and went into trying to explain what the wash is. It’s not rocket science, even a blind a person could see that the car was not cleaned. They tried to cover the mediocre work by saying it was the basic clean. My 10 year old could clean a car better than these “specialist”. Long story short: Unprofessional staff, mediocre work, and zero sense of accountability. You could spend half on cleaning supplies and do better. It makes sense though all the reviews for this a garbage as they should be. Don’t be a fool like me, don’t give this place a chance. Waste of money, time and energy. Sincerely I hope you all close down
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February 2023 by Erick R.
Incredible how bad of a carwash Red Carpet, especially the one on hefner. This is my second experience with them and I truly have to be fool to have gone back. I went on semi-busy Saturday afternoon, they told me it would about an hour wait so I decide to get something to eat and come back. I return near their closing to find my car parked, so I quickly pay and get in my car to leave. Another foolish mistake was not inspecting the work, not wanting to be a nuisance since they were closing. To my shock the car looked somehow worse then it started. I paid for the Red Carpet Special, which comes with the basic wash, a wipe down and wax coating. The car had smudges and dirt on the interior and the outside is dry and dusty. I return the following day to complain about the work or rather the lack of work and the incredible unprofessional supervisor gives me snarky responses saying that this was a basic wash and not a detail and went into trying to explain what the wash is. It's not rocket science, even a blind a person could see that the car was not cleaned. They tried to cover the mediocre work by saying it was the basic clean. My 10 year old could clean a car better than these "specialist". Long story short: Unprofessional staff, mediocre work, and zero sense of accountability. You could spend half on cleaning supplies and do better. It makes sense though all the reviews for this a garbage as they should be. Don't be a fool like me, don't give this place a chance. Waste of money, time and energy. Sincerely I hope you all close down
