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December 2023 by Dylon Post
Been awful ever since an older lady started working the register at the pharmacy. I’ve been over charged by her multiple times because she didn’t input my insurance correctly, and when my doctor advised me that I WAS being overcharged, she told me my doctor was wrong, to my face. The pharmacist then came over and showed her the error, and I got my prescription at the correct cost (you know, after overpaying the first time). From there it feels like it’s been one thing after the next every time I need to refill medication! I’ve never had so many issues with a pharmacy in my life, and it seems to have only started when this older lady started.Another time, I had her remove a medication we refilled since the price was too high for me at the time, and I needed to hash it out with my insurance. Her response was “ugh, now I have to re do all of this”.Most recently, I had a medication that I was late picking up. A lady called me yesterday to advise me that the medication would be sent back if I did not call her back, or she could hold it for another day until 5 PM. I asked this pharmacy technician to go ahead and hold it for one more day, and I will pick it up the next day. When I arrived, I was told my medication was put back. While I understand that it was my fault the medication was picked up late, they should not have told me they would hold it for me if they were going to put it back early anyways. A waste of a trip, not enough communication, general snottiness, and righteous indignation are enough reasons for me to never use this pharmacy again.I will note that everyone I’ve dealt with aside from this lady has been informative, friendly, non-combative, and understanding.
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July 2023 by Z A
Very friendly staff love coming here
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March 2023 by Terry & Jenny Winkleman (SnOxLuv)
Amazing Staff
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February 2023 by Willie W.
Ive been coming to this Sam's Club for years and have never had a bad experience in the past years. This location is convenient for me because it is located right off Pennsylvania and the turnpike. The only complaint I have about this location is that it is always crowded but to be fair the area itself is very busy. I definitely recommend this location.
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December 2022 by Larry W.
Out of alot things had to go to Costco not a good fit for me. Wish it was better stocked.
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November 2022 by Tina M.
This Sams keeps going downhill. The associates are rude. One associate take front space parking. Isn't there a designated parking area for associates. Third time I've seen her do it.
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August 2022 by Boomer F.
This Sam's Club is HORRIBLE! If I could give a negative star I would. If your tire shop closes at 7:00 pm, then you should take vehicles until 7:00 pm.....otherwise then say you close the tire shop at 6:00 pm. My wife had a nail in her tire and we tried calling at 6:30 pm and no one answered. My wife drives up to Sam's Club and gets there at 6:45pm. She waits at the counter for a few minutes and no one ever comes up to the desk to help her. She has to go knock on the tire window to get help and is told "we stop taking vehicles at 6:00 pm". She ask to speak to a manager (Rebecca) and the manager calls what I am assuming the store manager on her cell phone. She comes back and states "it's our policy to not take vehicles after 6:30 pm"..... so the tire employees say 6:00 pm and the assistant says 6:30 pm.....I don't think this is how you should treat members who want to spend money with your company. Ridiculous!!! #NeverSamsClub
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March 2022 by Brayden R.
Had my tire patched here a week ago and it blew out on the highway. Went in for a replacement and it took multiple days to get the work order through. After payment they claimed that the work order had never been produced. How can this be if it's been signed and paid for? There clearly is zero communication or accountability here. A manager had to intervene to get the job we paid $155 for started and I cannot even trust that the job was done well.
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December 2021 by David H.
This Sam's gets a two (2)! My Wife ordered deli platters for an event today, 11 December 2021, she gets called at 9am to be told there is no more turkey for the platters. First how does a bulk item store run out of turkey! Secondly, EVERY SINGLE TIME we order something from this Sam's on Memorial in OKC, there is ALWAYS a problem! Worst Sam's in OKC for special order items, as a matter of fact we are probably going to switch to Costco and leave Sam's alone all together!
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July 2021 by Richard JeannaLynn May
Thank you, Nick, for your relentless service today, 7/8/21, finding me some birthday Aspire!!!
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May 2021 by La'Darrius Donwell
In April we purchased a pergola to be delivered and set up for 5/20/20. We waited for 2 months just to purchase this pergola. Today was supposed to be delivery and set up day. We were informed that SAMS CLUB HAD SOLD THE ITEM WE BOUGHT BACK IN APRIL TO ANOTHER CUSTOMER. I called and talked to Damion, he was no help at all. I went into the store and another manager helped, because Damion ran off to lunch instead of taking care of his manager duties. The other Manager that help
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May 2021 by La'Darrius Donwell
In April we purchased a pergola to be delivered and set up for 5/20/20. We waited for 2 months just to purchase this pergola. Today was supposed to be delivery and set up day. We were informed that SAMS CLUB HAD SOLD THE ITEM WE BOUGHT BACK IN APRIL TO ANOTHER CUSTOMER. I called and talked to Damion, he was no help at all. I went into the store and another manager helped, because Damion ran off to lunch instead of taking care of his manager duties. The other Manager that helped immediately ran to the back and was relaying messages to a non manager to give to me. Again you are in management come talk to me. They came up with no solutions to fix the problem. I suggested many solutions and ultimately they couldn’t come to anything that benefited me as a customer. All I asked was for them to Order the product on line and have it delivered and set up and they wouldn’t do that. I’m extremely disappointed in their management and customer care procedures. The customer always comes first. Maybe if I was white I would have gotten my problem taken care of. I ended up leaving with a refund and someone else with the pergola I bought.
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April 2021 by Clansy H.
Worth the membership to buy in bulk. Savings are great. When buying items that you can use for a long period of time it's always worth coming here for.
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January 2021 by Anthony P.
Would give 0 stars if I could. We were members back when we had 5 kids in the house. Decided we would give it a try and see if it is something we would use now that it is just the 2 of us. Went to the store to see if we could get a day pass to look around to see if it would be beneficial. Girl at the counter told us they no longer offer the day pass. My wife gets a discount on a membership through her work and she would not even look it up to see. Apparently, they are doing so well that they no longer need new members. So basically, they pussed us off. Great customer service. Guess we will go to Costco.
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January 2021 by Maria Fraire
Clean, friendly people ( especially in eyecare center)