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November 2023 by Bill Hodgson
Insurance sent us. Their communication was excellent, delivery was as fast as current part availability allowed, and the work on the front wrap and quarter panel appears perfect. At high speed, we felt a new wobble. They got it back to the shop to which they'd farmed that out, and no more wobble.
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November 2023 by Lacy M
Do not recommend this Reno location for this establishment in the slightest. I got rear-ended in an accident, and the liable party's insurance covered all cost for repair.When this location had my car (a toyota 4runner), they had to fix the bumper and liftgate. When I was notified my car was ready to pick up:-The liftgate was an entirely different shade than the vehicle itself (it is Pearl, not true white).-The liftgate was also not adjusted to the car properly- The interior of the liftgate was not painted properly. It had overspray in areas as well as areas of the edge did not have any paint.- The bumper was so pinched up on the car it caused chipping.I left my vehicle with them as they ordered a new bumper and said they would fix the other issues.After waiting another 2ish weeks, I went to pick up my car again. The only thing that was touched was the exterior paint on the liftgate to fix the color. The interior paint was not touched as well as it was not re adjusted. The bumper was replaced but is pinched up on the car (they claim this is normal, I'm not a body work expert so can't say until I get a 2nd opinion from a different location).I decided to take my car as the office lady said the supervisor, Jerrad, would contact me so I wanted to disclose with him the issues. After speaking with Jerrad, I decided to give this location a '2nd' (technically 3rd) chance to fix my car properly as he said the person I addressed the issues with was let go and he (Jerrad) was only aware of the exterior paint issue and bumper.When bringing my car back in to get fixed, I also addressed another issue discovered, the top of the liftgate has a piece that has a VERY thin coat of paint that does not match the body and was scratched.When finally receiving my car back after everything, they did readjust the liftgate but now it is adjusted too close to the car. Since picking it up, it is now discovered the too close adjustment is causing the liftgate to now scratch the actual roof of my car and cause additional damage that my car was not brought in for.They painted the liftgate interior, but at this point it is just poor paint jobs painting over previous poor paint jobs multiple times where it feels rough in areas as well as the lip is still not properly painted as its missing paint.The top coat on the lift gate is also either chipping or there was just an area completely missed.Upon pick up, I also discovered the piece of the liftgate previously mentioned that had a very thin coating was not taken care of. I told Dave who handed my car over to me about the piece not being repainted and he said Jerrad would call me to schedule an appt to get it in and out same day as they were behind on paint jobs due to the paint line being replaced.I have not heard a single word since from the location nor do I want to at this point. I have had to take my car to a different location for the warranty work to attempt to get them to fix it. The status is currently pending as the manager from the other location has to call the manager from Reno to discuss the issues.This Reno location does not seem to care about the customers and especially do not care about their vehicles. I understand perfection cannot be achieved but it is apparent the workers do not care about even attempting to do a decent job on people's vehicles.
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September 2023 by Gilberto
Took car for repair. Got estimate and left it there to be fixed. After 2 weeks, I returned to check on my car and no repairs were even started. Had to tow my car out of there
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September 2023 by Shauna Contreras
Jared the GM was absolutely amazing! Him and his team fixed my 2020 in a timely manner, kept in good contact with my husband! Definitely won’t be going anywhere else!
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September 2023 by KuShi Hospitality Group
I would like to give them good rating but cant because they did not supervised their worker and pre delivery inspection was not done and part they install it came of in my first trip .
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August 2023 by Edwin Tisdale
My truck was wrecked and was taken this body shop. The work wasn't done correctly the first time which then caused more damage to occur. They did warranty the work they didn't do correctly but wanted me to pay out of pocket for the damage that occurred due to their tech not installing fender liners correctly. Said they called me multiple times and emailed me. Yet I have no missed phone calls from them. I took it back for them to fix their mess up. Guess what. Fender liner is still messed up. And they decided because they couldn't get the pumper mounted by all the bolts and nuts to just cut 2 of the bolts off. They used the wrong body clips to install the fender liners and well they are coming off again the trim above my bumper is coming off as well even though they claimed to have fixed it and pay in new parts. They got paid a hefty amount of money from the insurance company yet can't seem to do the job they were paid for correctly!!!
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July 2023 by TONY Brown
They did a great job on repairing my bumper they were professional every step of the way getting my car in took no time and they handled everything with the insurance company. I got my car back in a week
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July 2023 by Damesha S.
They fixed my car which if the only good thing I can say. When I received it I was missing a piece inside and my headlights were unhooked. I called as soon as I noticed the piece missing and they said they would call me back. I never got a call, once I finally called them they told me they ordered the part and once it came in it would take 30 seconds to just snap the piece back in. Over 2 weeks went by and i never got a call. Finally called and asked for an update and they said it's in. I never once received one call. I show up and the lady said she would be with me in a moment. Nobody else was in there. Over 15 minutes went by and she forgot about me until I walked up to they lady and asked if I could finally be helped. They ordered the wrong side and they said i would have to wait even longer. I let them know that nobody ever called me and if they are actually going to be in communication with me or am I gonna have to be relentlessly calling. Super unprofessional and the care for their clients is laughable. I would never recommend this location to anybody. Save your time and go to the one on memorial.
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June 2023 by Joanna Wofford
Don't know what kind of work they do yet but they are kind people. My car is extremely damaged I mean all the body and every window not even knowing the inside waiting for an estimate. I am being patient with them because I understand. I have a rental car,and grateful for that.
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June 2023 by Abel Garcia
Been waiting for them to call me back to book me for repairs. Had to get state farm to send me to a different repair shop. Its been over 4 monts and still no call back. Thnaks to collision boss on sw 44th street that are working with the insurance to get my car fixed
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May 2023 by Trey Mccann
Fantastic automotive repair!! Techs are all very talented!! Would recommend their services to any one!!
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May 2023 by Russell Bridges
Took my car to service king to repair some pretty bad damage to the right hand side of my car and was quoted a reasonable amount of time for the repairs. When the car was done, I noticed some major issues with the paint and took the car back to get it corrected. They took care of the issue and then I noticed some issues with how the interior was put back together. Those were fixed pretty easily without having to take the car back.The new passenger side mirror shook like it was loose and tried several times to get them to replace the mirror and provide a loaner car (like they did before). I was told they wouldn’t provide me with a rental and would have to drop it off but they would provide me with an Uber code. That wouldn’t work for me because I work in the funeral business and can’t dictate my schedule or leave families waiting. Finally, I was able to leave work an hour early and pick up the mirror to repair it myself. On top of that I noticed a trim part that was broken by them and stuck back in the vehicle with silicone. As much as I liked the people there, I simply wouldn’t recommend using these folks until their level of quality and commitment to customer service increases.Services: Painting
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April 2023 by Kristen Stubblefield
The drop off experience was great, but it all went downhill from there. This company needs to learn to better communicate with their Customers and provide details about the repairs. Also, they need to stop giving a set date for the completion of repairs if that deadline cannot be met, as it only causes unnecessary frustration for the Customers. Finally, when I did get my vehicle back the alignment was not right, and I was welcomed with a flat tire from a zip tie in their shop that was jammed into my tire. This Shop was made fully aware this is my family’s only vehicle, so bringing the vehicle back on their schedule to complete the repairs that should have been completed properly the first time, especially considering they had my vehicle for over a month, was not feasible after I picked my vehicle up and dropped off the rental vehicle. If I have any advice, avoid this company at all costs.Services: Painting
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April 2023 by Joshua Chumbley
Very rude customer service at the front desk. I will ask as many questions as I need to to resolve my concerns. I do not appreciate being talked down to. Edit: These people made a lot of assumptions about what I was looking for and were very, very rude when I asked questions to try and understand how certain processes work. Further conversation with them has completely cemented my negative opinion of Service King.
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February 2023 by Robin Oliver
Reasonable prices, excellent customer service, keeps you updated on your vehicle.Services: Painting
