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November 2023 by Haley Graves
Very disappointed in how down bill this place has went. I used them in 2021 absolutely loved them here it is 2023 and I used them again paid $1,000 for only my rear brakes and an oil change legit it’s been less than 60 days and my brakes aren’t acting right again I also have a 2 week old baby that rides in this car so it’s very sad they don’t care to put effort into making sure our car is safe for us to drive with our families in.
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October 2023 by john spain
I was the logistics specialist for a very large mechanical engineering company, and I gave Shepherd a shot. Not only did they do great work, but they also were reasonable on the price. They were also straightforward and honest. I work on my own vehicles, but I trusted the crew at Shepherd enough that I let them work on my beloved GMC Sierra. Thank you, Guy!!!
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October 2023 by gayla weldon
They did a great service on my automobile. This time was an oil change but they did check everything on my car and made recommendations on things that needed to be done so I will return as soon as I can to get the other work done. They are a great team!!Service: Oil change
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October 2023 by Hamid B
I have been in Auto Collision repair for last 43 years and for the last 20 years I have been blessed with their integrity and workmanship. They are essential to my business. I would absolutely recommend them to all !!!Services: Electrical repair
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September 2023 by Bridget Baker
I appreciated the expedient same day service for pre-purchase inspection. I was even given a very safe ride home. Thanks for your excellent customer service and support.B.BakeeService: Vehicle Inspection
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August 2023 by C Hildy
Brought in our 2017 Toyota Prius C for a check engine light diagnostic. The initial $200 charge for the inspection was skeptical at first but I can say with confidence that more than covered the cost. We had some rodents get into the electrical wiring (for some reason Toyota chose a soy based covering for their wires). They noticed some of the past fixes (done somewhere else) coming loose and they were able to diagnose and fix, all within the initial cost. No extra charges or hidden fees! Dashboard lights are gone and we are happy.Service: Electrical repair
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August 2023 by mr73701
They have worked on my Truck since I brought it and have done great work. The AC, power steering rack, and a few other things all repaired and like new. Prices seemed fair never felt like I overpaid for any services.
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August 2023 by Pamela Rogers
I thought that I would give this automotive shop a try because it was in between my apartment and my job. My regular mechanic of 3yrs, moved to Spencer which is quite a distance for me. Long story short, my AC on my 2004 Tahoe was not blowing cold air. On the second day of having my vehicle, I received a long email with a 27 point inspection of my car, which I had not authorized to be done. Mind you, I am a RN at a busy hospital and did not have the time nor the patience to go through this extensive list while working. I brought my car in for one reason and one reason only! I accepted a charge of $199 to get 2 units of refrigerant, only to be told I needed $1100 dollars of work to replace a couple of leaking hoses first, due to EPA regulations. I ungraciously declined! I then was told that in order to pick up my vehicle. I was required to pay a $215 "check out fee." I have never heard of a check out fee before, and was not told of this charge at any point prior. I am familiar with diagnostic fees, and in no way expect to get any service for free. My issue is the lack of communication that this business offers especially for a new customer! I would have liked to have been told upfront of what to expect when I dropped my car off. I have a 2004 Chevy Tahoe with 240,000 miles that I have owned for 16 years which runs very well, so clearly I have had many dealings with maintenance and repair! I will not take my car here ever again, and would not recommend Shephard Automotive to my family, friends, or coworkers, as it was not a good experience for me. I will say that they provide a complimentary ride when you drop your car off which is nice!
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August 2023 by Malia Smith
Ryan and the team at Shepherd's Automotives are kind and professional. I took my Honda Odyssey in because the automatic door wouldn't shut. I have a mechanic but when he told me he couldn't help with the door I asked my neighbor for a recommendation.He gave me shepherd's automotive. He tinkers with his own vehicle, but trusts shepherds automotives for bigger jobs.They gave me a quote and was able to fix it in what I thought was a reasonable amount of time. I didn't price shop so I can't tell you about the value, but I'm sure it was a fair deal.
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August 2023 by Tad Taylor
Put in the wrong information, charged me $231 for a diagnostic. Did not need it, knew what the problem was. Quoted me over $5500 total for a job other shops quoted $1500. If you're rich and can afford to blow money like there's no tomorrow, by all means come here. Scott was nice
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July 2023 by Sam Flippo
Shepherd Automotive has a great team of employees, very friendly, helpful and skilled. Prices are reasonable and the work is always excellent.Service: Wheel alignment
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July 2023 by Lynneva A
Friendly, honest, will give you a detailed report on the condition of your car, better than a check sheet. They kept my broken down 246K mile van in their garage for 3 weeks because they were nice and had room. It took me about a month to find a new used car for the "rest of my life" I am 67. The one I had cost $9000 in 2009, the one my daughter bought cost 14,000. I WAS 56, now I'm 67. Life doesn't get cheaper as you age, boys. but these guys were understanding and it made me feel protected. They were reasonable about all the difficulties I had.
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July 2023 by El Mo
Don't go to these guys they will try to milk you. Now I never ever right reviews even but these guys deserve to be known about. Went in cause my AC isn't working so I paid for an ac inspection 200 but. First they tell me drop off the car at 8 AM they didn't even start inspection it until 420PM so the car had to stay over night to have it checked. The next day they want another 150 to keep inspecting the AC on the car cause now they think it's an electrical issue, fine here's another 150. They tell me the compressor is shot, first of all you can test a compressor by just tur I g on it with a wrench very easy. They want 2,000 plus to do the entire ac system . They also tested and inspected the entire car which I did not ask for I went for AC nothing else and they quote ridiculous amounts of money for brake pads and rotors almost 800 but. It does not cost 800 for brakes and rotors surprise surprise I'm a mechanic too Sheperd. These people want to dig deep into your pockets guys listen to me to do not go to these guys seriously. Never again
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June 2023 by Henry Gaines
Don't trust these guys with your vehicle. My car was making a knocking noise. After running a diagnostic test, I asked them to fix the noise. I Paid them $1200. I picked it up days later they tell me it's fixed. Drive off and it's still knocking. I take it back and they call me the next day and tell me the engines blown. But they got their 1200 dollars. After fixing absolutely nothing!Service: Auto engine diagnostic
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June 2023 by Charles Penn
The team at Shepherd Automotive do honest work and can be trusted. Look at Shepherd Automotive before you look anywhere else. you will not be disappointed.Service: Air & cabin filter replacement
