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April 2024 by Ken Thomas.
This is the worst unsecured storage facility I have ever used. My unit has broken into multiple times and I lost over $25000 dollars worth of my belongings. The manager took me they had video of whoever came thru the gate and then told the police there was no video. The general managers name is Kent and he offered to help by offering to zero my storage balance if I moved the rest of my belongings out so they could resent that unit. After rushing on a Sunday to move everything out, he denied that he made that offer.Kent is nothing but a lying, rude idiot with no customer service skills at all. Public Storage accepted my money for the insurance and then refused coverage.YOU HAVE BEEN WARNED!!!!!!!!THIS IS THE WORST, MUST UNSECURED PLACE YOU COULD EVER STORE ANYTHING.MULTIPLE PEOPLE HAVE HAD THERE BELONGINGS STOLEN WITH NO COMPENSATIONYOU HAVE BEEN WARNED ✖️✖️✖️
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April 2024 by HC
Love the app
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March 2024 by Michael Boyd
Ed was very helpful getting my rates looked at, the property is always clean
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February 2024 by Clay Croy
Ever since this company bought out all the storage companies around them.... Your prices have gone up out the RooF.... You don't upgrade someone's storage unit by 30 or 40 more dollars a months month... You are seriously gouging the customers... You need to be reported to the better Business bureau.....
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February 2024 by Kris Puig
Have been here for about a never have. I had any of my stuff messed within any way shape or form. The manager has always been wonderful and understanding to any problems. I may have and resolving them promptly. Very friendly every time I come here.
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October 2023 by Jeff D
Iv been here a year and have nothing but positive things to say. Very polite and helpful people. Wouldnt rent storage anywhere else. Everytime iv needed anything the manager has always came through and did as he said he would. Couldn't ask for better storage facility. Thank you management for all your help and keeping my belongings safe.
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October 2023 by Trevor Boerner
Ed is the best at what he does. I have rented many units from him and will continue to do so! Easy and fast process!!!
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September 2023 by Vanessa Kaspar
Travis and Ed were both very responsive and accommodating given our situation. So appreciative of their effort to get us checked into our storage unit.
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September 2023 by T D
Very resonable rates, will accept your ins policy. Love the locks on them. Very good all around.
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August 2023 by Rhonda Steward
Ed is wonderful as far as customer service goes. I have been a customer 4 yr prior to simply taking ownership. My rent started out at 69.00 monthly for a 10x10 and in July it was going to 125.00 with insurance. So i decided to move from the Moore location over to sheilds because I could open a new one for 69.00 monthly and since I was only going to need it for a short time it aloud me to go through everything and donate what i didn't want and since there is a major rodent problem I try to salvage what I could and instead of using boxes I purchaced bins and duct tape them so hopefully the rats wouldn't destroy what was left. I feel no matter what you will have rodent problems reguardless of the poison that is set out. Luckily the insurance will cover some of your loss.. I am only closing because I finally moved into my new place and no longer need a storage. I am happy with the service received by Ed Miller.
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August 2023 by Christina Goodman
We used this storage in the past and was afraid things would be different but it was just like home! Tiara made it so easy and fast we were out the door in 10 minutes! What a sweet girl!
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August 2023 by Haylee Whitewater
Ed was great! Showed me the unit before paying for it.Great customer service. The whole lot was well kept and it’s was quick and easy. Thank you!
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August 2023 by Charlene Anthony
Tyesa- an employee in the office apparently has some difficulties with her math and her mouth. Very confrontational, and has the most unpleasant-don't give 2 craps about customers, attitude. Employees like that make it a very easy decision to relocate to a better storage facility. Customer service only matters here until your a customer. Save your self being mistreated and talk to like your garbage by an idiot, go someplace else.
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August 2023 by Dr. Michele Ross
Travis was super friendly & checked me into a storage space fast & with no problems. Would definitely recommend this clean storage property!
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June 2023 by Jim Kitterman
I used this facility for ten years. Since Simply Self Storage purchased the property my rent has doubled. My unit was broken into and robbed. They contacted 2 days afterwards. They had no explanation or videos. If you look online my unit is currently for rent at a rate of$109.00 LESS than what they raised my rent to without any notice. They claimed they sent notice by mail to an address I have not lived at in 5 years. They claimed I did not notify them of address change but have supplied them with a copy of my current home insurance policy and information because they were going to automatically increase my monthly rate for insurance. They just recently installed new gate keypads on the building but the door doesn't latch. You pull on the handle and the door opens. This is in climate control. Anybody can come and go. When i contacted the individual in the office she was very condescending. I asked for the supervisors number. She claimed she couldnt give it out. She would have her call me. I never heard back. I have now moved my belongings to another storage facility. It is very clean. Much cheaper. Operated by individuals who believe in customer service. If I sound like a disgruntled customer, I am! After 10 years in this location I expected better treatment. I would strongly suggest going somewhere else.
