-
March 2024 by gibson owi
That lady at the front counter claimed she’s a manager or whatever and she refused to rent a truck to me. I don’t know how she became a manager but it seemed like she doesn’t know her job and doesn’t deserve to be a manager there. Very disrespectful and refused to rent a truck to me even though I had a reservation and the truck was available.
-
January 2024 by Bruce Ingram
We close at 7 but we just shut propane down at 6:20.......translates to me "I don't want to do propane so I'm telling you it's shut down". Lost my business because of your attitude!
-
December 2023 by Muscle Bound Movers
Great Uhaul location, easy access and all the amenities.
-
November 2023 by Marisa Maher
I tried to contact them regarding not giving me the rentals I ordered extra that were supposed to be in my truck. 2 dollies, wrapping and boxes of which I paid an additional $50 and then did not get contacted for a refund or anything about my concerns. None of it was there but they took my money.
-
August 2023 by Calvin Hiel
Extremely unorganized, and that’s mainly U-Haul‘s fault. If you reserve some thing online, it’s not even guaranteed to be at the location. Happened to two people in front of me and me. The only reason it’s getting three stars is because they have a lot of moving and packing supplies as well as climate controlled storage.
-
July 2023 by Ashton Henderson
These guys went above and beyond for me when I brought in a trailer for a simple repair. Fast, polite people who I’ll be happy to work with again in the future. Big props to the GM, went right from professionally handling a difficult customer to assisting me with my issue without missing a beat. Good people here
-
June 2023 by Dylan
They have a million stickers all over all of their vehicles but not a single one that says all of their trucks are gas. No one mentioned it and it was not mentioned anywhere in the vehicle or the information form about refueling. He was in the fine print of the rental contract.
-
November 2022 by Caleb Baxter
DO NOT RENT FROM THIS LOCATION.They will try and take more money than they are supposed to. And when they call you they hang up on you very unprofessional. I have never had so many problems before I’m my life. Please use a different location.
-
November 2022 by Violet M
This woman....horrible customer service. She's sitting in the office and I'm calling her a hundred times and she can hear me and I can hear her typing but totally ignored me. Then she finally screamed " what do you want"? She then came out of the office looking so upset. I think she doesn't like the job at all. She needs some customer service training.
-
October 2022 by Violet Obonyo
This woman....horrible customer service. She's sitting in the office and I'm calling her a hundred times and she can hear me and I can hear her typing but totally ignored me. Then she finally screamed " what do you want"? She then came out of the office looking so upset. I think she doesn't like the job at all. She needs some customer service training.
-
August 2022 by Joel Jenkins
Very nice and courteous staff. Hot summer day and all the ladies at the facility were clearly working hard. I had U-boxes and they made pick-up and drop off easy. I was specifically dealing with Candance and she was phenomenal on addressing some issues that arose as well as getting the trailers hitched up.
-
April 2022 by Rockstar Pandey
Easy online booking process, employees were helpful and professional. Pickup took less than 15 minutes.Our rental truck was clean and everything was functional.The store is well managed and everything was kept clean and organized.Return process took less than 5 minutes ?Highly recommended based on our experience.Thank you
-
February 2022 by Kantrell Walker
This specific u haul was not very professional...the Morning staff was great, but the afternoon staff( not so much) I called before I returned the vehicle to ask if they had a dumpster that I could use, the customer service rep told me that some do, but they may charge and he was not sure if the location that I was using had that at all, even if they didn't i would have understood, but noone answered because he stated they may have been busy( he sent them a message asking them to call me back ASAP, of course noone did, so I tried to call again after about 20 min. No answer again) when I arrived they had 1 customer who did not speak English, he asked everyone if they spoke his language to which noone did, but someone came from the back to help..so now we have 3 reps surrounding this Man and noone asked to help me.. I went to the lady who runs the storage facility and asked her about the trash and she was unsure, she had to ask for me because at that point noone else acknowledged my presence...but of course looked at me to say no we can't let you put your trash In Our dumster, after they asked me how many bags( 6 or 7).I even offered to pay to use their dumpster.(would have been cheaper to pay to dump, than to pay more gas and more mileage)...I then asked if they knew of any place that I could possibly use a dumpster? Everyone says no.. I even explained that I tried to call first with no response to my call the 1st and 2nd time.. now I have a uhaul van with trash that I need to dispose of...if I had to drive somewhere else to find a dumpster or even take it back to Tulsa OK, I would have to pay for mileage and more gas ... I went next door to the carwash to which they were nice enough, to let me use their dumpster and accommodate me so I did not have to pay any extra fees to uhaul...
-
February 2022 by Angel Aphrodite
Worst one in America.If I could give it a 100 below 0 I would.Lazy useless employees, Rude disrespectful Simply because they don't want to be faced with their failure, failure of NOT doing their job.
-
January 2022 by Wallace McLeod
I was recently in a bind and needed a truck quickly, so I decided to go to this U-Haul because I was told by a coworker this location always had what they needed and for how long they needed and I wasn’t disappointed. The employees were also amazing, caring, and accommodating. I will definitely return.
