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January 2024 by Steven Donihoo
After one employee said they couldn't refill a propane tank because her certificate had came in the mail but I could return the same time the next day for service.. it was going to be in the teens overnight and I had to have propane so I had to pay double what I would have at uhaul else where jus to return the next day for the same wonder young lady said the other person wasn't filling good but would go check than 5 mins or so went by which it was 23 degrees with the wind chill and i was standing out in the wind waiting for service. The one great young lady comes to tell me that they are actually outta of propane and are currently waiting for delivery.. very very disappointed and upset... The young lady did tell me where I could get my tank refilled tho.. she's great the other one.. not so much.. soo I would definitely call before wasting gas money and time.
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January 2024 by Noodles
Pretty decent storage facility that offers good security for your belongings. The building itself is a brick box (was once an old biscuit factory from wayyy back), with different floors of indoor, climate-controlled storage units, so I certainly wasn't worried about entrusting them to keep my stuff safe. The staff were adequately knowledgeable and quick to assist me with moving in and returning a trailer. For being closer to downtown Oklahoma City, the surrounding location didn't seem all that bad either. Compared to most self-storage locations you've probably seen, this place in particular certainly won't have any issue with people walking up off the street gaining access to your individual storage unit.
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July 2023 by B Clizzle
I’ve had this location instal a receiver hitch on a car before and it was great. Saved about $150 over going to the dealership or an automotive accessory store. Second time around, with another vehicle, it ended up being a disaster. Auto Accessories Unlimited in Norman wanted about $500 to instal their hitch and going through Uhual again saved me almost $200, so I thought “No question about it.” AAU in Norman cautioned me that other places have botched simple bolt-on applications like this before, and that replacing and fixing it can be a huge burden. I can attest that that is incredibly true sometimes. After receiving my vehicle back after a few hours, I noticed the rear hatch wouldn’t open… Long story short, the subframe was tweaked and had to go into a body shop and I had to rent a car so my Wife could get back and fourth to work and daycare for about 2 weeks. That cost me nearly $1400 out of pocket. So, after months of working with management and their insurance company, a $1700 lesson in plausible deniability. Save your peace of mind and go elsewhere; even if it costs more.
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February 2023 by Tyler Grant
Had the pleasure of working with Brandy. She was extremely helpful and polite. She helped me get in and out was pleasant the entire time.
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February 2023 by Phillip Burlison
Nice old building built back in 1920s as a bakery.
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February 2023 by Ty G.
Had the pleasure of working with Brandy. She was extremely helpful and polite. Helped me get in and out and was pleasant the entire time.
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January 2023 by S H
Beware of upper storage units, the smaller wooden doors that require a ladder to get to. 3 units were broken into alone at one time. Apparently a guy rents a unit, & he & his team come to take what they deem valuable.
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January 2023 by Red Kells
It's an der building. The elevator doesn't really work.
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July 2022 by EGS
Incredibly rude man at counter. Needed to find drop box for keys and he completely ignored us. Truck was also very dirty.
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July 2022 by michael larsen
The best service I have gotten from U-Haul. This facility is no doubt the best.
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November 2021 by Emily Dawson
Nathan was extremely helpful and professional. He even helped us get a truck set up at a different location when they didn't have one available for a one way trip.
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October 2021 by AJ S
So I scheduled and paid to get just a hitch installed. They knew the make, model and year of my vehicle. At one point I called and since the call doesn't go straight to the site, I left a request to get a call in regards to when it would be done. I finally get a call 2 hours after the appointment time to be told that they can't install it because their technician doesn't know how to install it. But their other technician the next day could. Considering that it wasn't last minute or a mystery about my vehicle this screams lack of professionalism and no respect or consideration for their customers time.
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September 2021 by Alysia C
This particular location has auctions that they are rigging themselves. Constantly changing the time frame and running up the bids. I’ve done lots of auctions and never seen something as that was this unprofessional. Tried to get in contact with someone and I’ve been hold for almost 10 mins. This is the third time calling to ask about the validity of their auctions and no answer.They changed the time frame several times and added proxy bids to each of their many listings.I just watched them run up every unit they had to over $200+ & constantly extend the time. I took video to send to the auction website. Please don’t waste your time nor money with these fraudulent people.
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September 2021 by AJ Snyder
So I scheduled and paid to get just a hitch installed. They knew the make, model and year of my vehicle. At one point I called and since the call doesn't go straight to the site, I left a request to get a call in regards to when it would be done. I finally get a call 2 hours after the appointment time to be told that they can't install it because their technician doesn't know how to install it. But their other technician the next day could. Considering that it wasn't last minute or a mystery about my vehicle this screams lack of professionalism and no respect or consideration for their customers time.
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August 2021 by Miranda Kurtis
Only got offered the $14.99 insurance an I ran into a pole an the $14.99 DOESNT cover it! But I wasn’t told about another insurance choice! Lady with red hair was trying to be friendly but couldn’t really help with the things I needed. Value your customers! Everytime someone comes in you should treat them like they matter an their things matter! I will NOT be coming back to this location!
