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January 2024 by Bruno Mazzola
Terrible customer service
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September 2023 by Adam Peña
Terrible customer service. Employee told me one thing and I was charged double. They closed at 5pm on Sunday and my rental was due at 6:45. I specifically asked if there was a late fee and Employee told me as long I returned before Monday morning when they opened it wouldn’t matter since they would be closed when I returned. I Sunday night after 6:45 (but before Monday morning as instructed. I called and complained and they didn’t care. Then employee said she never said that. Lied to me and her boss.
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July 2023 by Cody Dean
Filing a lawsuit agains this location! Our storage unit flooded with 6-8” of water. Their insurance company is not covering our items for some odd reason.
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July 2023 by Helen Paulsen
Booked a u-haul last weekend. Went to pick up today and no truck so frustrating. Today is our moving day and all the moving trucks are unavailable. Need a better system than what they have for real.
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April 2023 by Shad Brinkjr
Best U-Haul around the manager is the most helpful person I only go here for all my moving needs
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March 2023 by Chris Lee
Low quality service. Bare minimum efforts here. Used a dealer instead.
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December 2022 by Lafe Cain
This U-haul has been my go to place. They have never not had a Truck or Trailer When I needed it. Online reservations makes the process much faster. Dropping off is just as fast.
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August 2022 by bassinbum0612
Horrible Horrible Horrible customer service!!! If you want your propane tank(s) filled, DO NOT GO HERE!!!! Every time I attempt to buy propane I get the same rehearsed answer. "We do not have a certified person here to fill tanks" it's the same girl every time and she has been there at least a year that I know of and still claims that she is not certified. Manager as bad if not worse with absolutely no care what so ever about NEVER being able to provide service needed.
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July 2022 by Arlene Amos
Wasn't able to rent a truck because of a problem from 2013 ? but they were really nice and I'll get it taken care of soon.
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May 2022 by Ashley Corter (Messy Bun Mom)
I do NOT recommend renting a truck or trailer from Uhaul. When we received our truck and trailer from an Indianapolis location, we were not walked around the vehicle to inspect it before we took possession of it. When we got barely an hour down the road, one of the tires went completely flat. We pulled off and called for emergency roadside assistance which was over an hour of waiting on the phone to even get a response. (I want to make sure it's noted that this trailer was recommended for our vehicle by uhaul and was not anywhere close to the weight limit of the trailer) Once the gentleman came to fix the tire, he was kind enough to check the rest of the tires and noticed that one of the other tires was rubbing on something on that side. So he recommended us getting a completely different trailer. He also informed us that he has red tagged SEVERAL uhaul trucks and trailers. When we took this trailer to the closest uhaul location, the manager looked the trailer over and IMMEDIATELY noticed the axle was bent. Our family couldve been in a much more serious accident if circumstances hadnt happened the way they did. He was kind enough to swap out our trailers and help get us back on the road. No extra charge and we were very glad to see that uhaul didnt charge us for the flat tire repair. So that to me is a good thing BUT unless some inspection changes are put in place, I will highly recommend ANYONE to go else where for a truck or trailer rental. This issue couldve been completely avoided if the trailer had been inspected properly and never given to us in the first place.
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May 2022 by Haas Entertainment Films
Went in for a hitch receiver sleeve. Timothy was very professional and helped me find the perfect sleeve. Got me back on the road so I could pull my trailer. Amazing service thanks!
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February 2022 by Shantell Moore
DO NOT RENT A UNIT FROM THIS GOD AWFUL PLACE IF YOU PLAN ON GETTING YOUR BELONGINGS BACK. I rented two units here after uhaul had failed to have another unit available at another site. When I came and got ny belongings I had over 5,000 dollars worth of things missing! Shoes, iPad, entire entertainment system, my Sons shoes and clothes, and the screws to my kids beds, these people who WORK here robbed me and knew what to do so my claim would be denied. Please never use this place or their fraudulent insurance company!!!!!!
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February 2022 by Barry Fox
The fuel in the truck was just a needle’s width past ¼ tank. I returned the truck with a half a tank, not worrying about over filling it because when I rented a truck a few weeks ago from an Edmond location they gave me a fuel credit. When I returned the truck the lady said that they do not give credits when the fuel is past a quarter tank. It’s obvious that they are doing their best not to let you get any of your money back. I understand a business needs to needs to make money, it’s a shame that U-haul does it by squeezing their customers rather than provide a decent service.
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December 2021 by Hoo_ maan87
Don't come here they are not helpful in anyway. Don't trust Suzanne Clark is is the rudest "manger" I've ever come across, she will lie to you and try to get every cent out of you. Not helpful in anyway
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November 2021 by 7OKC-com
This facility is very well maintained. There is almost anything you could use to make your move easier. From hitches to trucks Van's and trailers.The gentleman that works here was very nice. He was nice to answer all my questions.The storage area is great too. You can can rent a space for as low as 45 dollars a month.Please like share and follow for more honest reviews.Thank you so much
