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February 2024 by Lee Watson
Will never use this uhaul again. Walked in smelled like straight weed, not a problem as idc, however the guy who helped me didn't explain anything to me. Just took my money and said fill it up before returning. Once again not an issue it has a full tank when I got it. Heres where we run into an issue. 19.99 for the pick up, .48×86miles=$61.23. however they charged me 112.56 because I jad the truck for two days. No I rented it for 24 hours, got there to drop it off they were already closed. They said I was supposed to check it in online. NOONE explained that two me. So now I'm just out of money. This is why people get mad. People be at places just for a check, no work needed apparently.
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December 2023 by Kamonie Mcdowell
Went here yesterday and rented a truck & tow dolly. Everything went fine, besides getting charged for about 10 extra miles that we knew for a fact we didn’t go.I don’t recommend the trucks, they have incorrect readings and that of course cost customers more. The men that were in there yesterday morning around 10am-11am were unprofessional and they make the business look bad. What are you guys working there for if you don’t want to pull the truck out. Another reason not to rent, the staff is not good.
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December 2023 by Henry Stowe
The place was reasonably clean, the personnel were nice, but i was not given a receipt for checkout and was told that i didnt need to fill the tank with gas. Therefore i left as it wss raining. I ended up being billed an extra 21 for fuel..Not good. In addition, the movers they sent were terrible
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October 2023 by Harris Nguyen
I usually do not leave a bad review but I would like people out there to be aware. I rented a 15 ft u haul here and I was told to take a pic of my ID and verify the condition of the car and told them how far I will be driving. Typical car renting procedure. I was told that the uhaul had 3/4 gas. When I received the key, I verified the condition of the car and it was fine. When I got into the car, I verified it did not have 3/4 gas. I was not told if it is not 3/4 gas, I need to do something. I took a picture of the odometer and the gas tank. I brought the uhaul back with the more gas in the tank and was charge 30 dollars for gas. I will dispute this transaction. Avoid this place at all cost.
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October 2023 by Melodee Thurman
Absolutely worst place in OKC!! Very unprofessional, very rude workers! Don’t rent from here!
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August 2023 by Genaura MCcowan
I ordered certain things on the website they said they had them but when I got there they did not have the dolly, and instead of finding one they told me to just keep stopping by the other locations. So I went to 4 before I found one, when you on a time schedule this is inconvenient. Then I get to my destination 3 hours away and there is no ramp on the truck! So we had to lift everything on to the truck and it was just me and my mom and her husband who are 70! So it slowed us down by a lot! Asked for an extension they said no the car needs to be back by midnight. So my parents had to leave the new owners their motorcycle with title because we couldn’t take everything out of the house! Nor could we get the motorcycle up the ramp we did not have!! I was pissed!!!!!
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July 2023 by Karl Risinger
Went there to get my propane tanks refilled was told they didn’t have anyone certified to fill the tanks. They were very unfriendly and didn’t make any attempt to greet me or ask what I needed. Never go back there for anything and I’ve been there numerous times before.
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July 2023 by I W
Worst experience ever when you pre check in 2 days in advance and when you arrive you still have to check in. Why ? They wasted my time just to do that. Gave my truck with a full tank to someone else and provided me with a truck that someone had recently vomited in. Proof that my full tank wasn't full. Asked rep to change invoice. Nope. This location trash.
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June 2023 by Isaac Williams-Winters
Worst experience ever when you pre check in 2 days in advance and when you arrive you still have to check in. Why ? They wasted my time just to do that. Gave my truck with a full tank to someone else and provided me with a truck that someone had recently vomited in. Proof that my full tank wasn't full. Asked rep to change invoice. Nope. This location trash.
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June 2023 by Derrick Rhone-Dunn
These guys are not focused on getting it right or customer service. Lots of add-on fees and poor communication and worn-out equipment. This not a good location to do business. Please seek another location to save yourself from disappointing experience.
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December 2022 by Catalyst_YT
Black ladies in this store are very rude highly recommend avoiding this location. Go to the 39th location! Much more respectful people. Guess that GM probably needs to fire them.
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September 2022 by Mimi Mitchell
The two black women in there are some uncle toms period. Went in today and they were horribly rude to me I was sent Tony his store from Midwest city they told me I couldn’t pay with the card I had but that was a lie. I went to a different location because their lien butts said they didn’t have any trucks when they know they had 7 available. These two women need to be fired for the way they treat everyone like how is this company even making money
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July 2022 by Shelby Victory
Booked an early pickup and drop-off in Arkansas online. The day before pickup they called and told me they could only get me the truck at opening time. When I got there to pick it up they told me if I picked it up there i had to drop it off there. Even showed the wrong moving from address. Lady was very rude and rolling her eyes at me and said it was my fault which I had verified several times I put in the correct information. Told them to cancel my reservation. Not using uhaul again.
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July 2022 by D2theJ
To the lady who hooked up the trailer to my truck as i wasn't allowed to help she deserves a raise. It would be for her alone i would go back if i had to. Her customer service is awesome.I was greeted by a rather unhappy lady. I was early to pick up my trailer rental as i have never used/rented a u haul before and and wanted to make sure i was early incase there was other things i needed to do. the customer service rep who was helping me turned to the other rep at the other end of the counter and asked her if there was a trailer back yet with out even looking she said no and the rep asked again with being told no then she said just turn around and look!!! GUESS WHAT THERE WAS A TRAILER THERE. it really was only this lady that i had contact with that didnt really seem to like her job or was having a bad day.I was informed that i had to buy a trailer hitch and ball at a price of $30 plus tax, i could not rent it, leave a deposit or return it. when i asked why she said if we let you barrow it how are we going to make money. Um renting me the trailer!!!!!I booked my reservation with customer service when i googled u haul. I was told trailer rental is 25 plus tax. I left paying almost $70. Also from what i can tell you dont have a choice to not purchase there insurance minimum is $8 and goes up to $20 i think. If i did not absolutely needed the trailer i would have walked away.U HAUL i hope you read this!!!!!! there is no reason what so ever that you can not rent a receiver and ball to go along with the trailer i am renting. the excuse i got was people dont return them so you have to buy it if you dont have one. and you cant return it. GUESS WHAT you have a card on file charge them or dont refund the deposit for the item. YOU will lose so much business because the easy of doing business is not there. I used the trailer for 3 hours and it cost me about $70. Because of the experience i had at this store ill be purchasing a trailer for the few times i need one instead of renting.To the tall young man at the door and the lady who helped hook up the trailer with the tattoo on her arm Thank you so much your customer service was great. The attitude of the young man even though all he did was greet me was amazing he was kind and the lady out side who helped me again she needs a raise. only reason for the 2 stars is for these two workers. I did not feel welcomed i felt more like a bother.
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July 2022 by Doni Poahway
I made my reservation 2 weeks in advance got there today and I'm moving today 5 minutes down the street and the girls at uhaul were so rude and told me my reservation does not exist and turned me away. Very rudely!!! I will never use this location ever again!!!
