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December 2023 by Jeremiah Smith Ministries
This place was wonderful! I had messed up a Z Fold 4 screen and they fixed it and made my phone like new. These people were great to work with.
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November 2023 by Leon DeSecottier
Technician was great, friendly and courteous. He represented your company well. However, Assurion, no. Their phone "customer service reps" are only interested in selling you more, not helping a customer.
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November 2023 by Erin Brown
I really appreciate this type of service! The convenience of staying home with kids and the tech repairing at my home was the absolute best. He was very friendly even after having such a long day! Lots of people do not like purchasing insurance but this was so worth it all! Thank you so much for the ease, customer friendly service, and quick reliable repair of our phone. You guys are awesome.
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November 2023 by Willow Doe
Absolutely wonderful service! The techs were extremely knowledgeable about all of my questions, and I left with my phone in perfect condition! Would highly recommend this store to everyone who needs something fixed!
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November 2023 by Kayla Thompson
Ditch the cell phone techies and only use these guys!My carrier couldn't transfer my data from my old phone to my new phone because I had a black screen. 2 hours later...everything was taken care of. My cell phone carrier recommended these guys, and there's a reason. They are THAT good!!
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November 2023 by Songbird
These guys are amazing! I've dealt with uBreakiFix several times due to a manufacturing defect on my phone model, once prior to the OKC location opening, so I've been to Tulsa and Stillwater--this location absolutely blows them out of the water. This last time, I had my screen replaced so I could trade it in; as it turns out, a screen replacement on this model is much more involved than some other phones. The repair techs who ordered the part and worked on my phone were kind and courteous throughout the process, from ordering the part to doing a quality job on repairing the phone. They kept me updated on the repair status, set realistic expectations for how long it would take to repair my phone safely and effectively, and made sure to test my phone before I left the store and ensure everything was functional and ready for use. I was pleasantly surprised that despite the complexity of the repair on my 4 year old device (and the likelihood that they don't get much practice on this model anymore), everything came out perfect!I work in phone repair at a different business that unfortunately doesn't service the type of phone that I use. I can guarantee that this place does the job right & takes pride in their work. I'd easily recommend them to anyone, and when clients come into my workplace with Samsung and Google phones, I will 1,000% direct them to make an appointment at this location.
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October 2023 by Austin Shaw
Sam you are the best. Spent 2 months with the lower half of my screen completely blacked out due to the locations in Houston not having a single s22 ultra screen in phantom Black. Decided to give the one in Oklahoma City a call while I was in town for work. They had my screen in stock. I ended up bringing my phone on a Sunday at 3:00 p.m. when they closed at 5:00 since it was the only time I had off of work. At 5:00 I show up and Sam said that one of the tests he was running was failing. Instead of him telling me to come back tomorrow or handed me a fixed but faulty phone, he took an extra 30 minutes past his shift to make sure all tests passed. I am extremely happy with the service of this shop and the quality of my repair. Unfortunately I live in Houston. I wish this could be my repair shop for all of my electronics. I might bring him a couple of my gaming accessories before I leave town that have been needing repair/cleaning.
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September 2023 by Travis Johnson
Went to this store near my house and they didn't have the part so I had to drive across town to this store where the guy there had terrible customer service. I didn't see him smile or be customer friendly once, in fact he was pretty short with everyone I seen going there. Then I go back after I get my text that my phone was ready which all I had done was the screen, and there was a sign that said out for lunch and wouldnt be back for an hour. This was at 2pmtil 3p. When i got my text at about 1:50 pm. So he sends a text my phone is ready instead of calling me then locks the door and goes to the back for lunch without calling me to ell me. I opened the door for a handicapped guy after waiting 45 min to be kind, and he helps the guy I let in before me who had taken about 20 min just to tell him there's nothing he can do. All I needed was to pick up my phone and walk out and he recognized me because he said you have the s22 right? So instead of just here's your phone sorry for the wait, I was robbed of an hour and a half of my time.
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September 2023 by Mary Schubert
Fast, Friendly service. They were able to work on my Microsoft Surface Book 2 computer when other locations could not. They came recommended to me and I was very pleased with their service.
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September 2023 by Madi
Absolutely amazing service! My laptop was probably beyond repair after some water damage, I handed it over to the guys at UBreakiFix and within about a week (they kept me updated the entire time too!) they gave it back to me in full working order with no charge ! I can't praise the employees here enough for their hard work and professionalism throughout this process, I would trust them with any device, I highly recommend!!
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September 2023 by Nick B.
I filed a claim for a phone on my account and selected this location to repair it. They called and asked when I'd bring the phone in. I told them the next afternoon and that the back of the phone had been broken and was what was in need of repair. Then the next day the phones taken in there and not only do they tell us they can't fix the phone but don't offer us a chance to ask questions or provide background information and where completely unprofessional. Ubreak I fix??? Hardly.
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September 2023 by Bryan Hanes
Replaced screen on iPhone 13: Very Competent, personable and punctual young man. Very good face for your company. Had the required tools and repair parts and showed up when promised.
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September 2023 by Jasmine Pastrano
Troy at the Oklahoma City, OK location was a awesome. He tried to help me as much as he possibly could. Even though the issue had to be transferred over to Texas. But, I am very thankful he leaded me a loaner phone so I could get back home.
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August 2023 by Misty Martin
The guys are friendly, helpful and do a great job! I had my phone at another repair place and they couldn't identify the problem and these guys not only found it but took great care in giving details in the repairs needed and didn't charge an arm and a leg.
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July 2023 by mark kimble
Made an appointment a week out online. They asked what brand and model of phone I had and what needed done (a new screen). I waited a week and dove 40 minutes to my appointment, when I arrived they said they do not have the screen and it'll be 2 to 3 week before it comes in. What was the point of making the appointment online? I got multiple emails and text reminders, they should have called me and let me know they didn't have the part, instead of having me wait for my appointment and driving 20 miles in traffic for nothing.
