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March 2024 by Robert Eastham
Nice place to do business. Friendly people.
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December 2023 by Dj
Very horrible experience today ... I have been banking with UMB for over 13+ years ... Today's experience at the bank was by far the worst experience I have ever had ... There was a new Branch manager by the name of Karlos who wouldn't allow me to cash my check from my job that I have been cashing at this particular location since January .. Karlos was very unprofessional rude and kept stated he wouldn't cash my check because " he didn't know me"... Which is completely absurd considering Karlos couldn't possibly know everyone who banks at UMB ...At that moment I decided to call UMB customer support line in which I talked to a lady named Asia who witnessed everything that was being said and tried to tell Karlos (via speaker phone) that I have an account and I should be able to cash my check just like every other time I have done it there .. Thankfully it was on a recorded line so that this whole conversation was captured ...The young lady behind the counter was so scared she said that she didn't want to cash my check because " she didn't want to lose her job" ... This is all happening in front of another worker there and Asia the customer support specialist . I stated to Asia that the young lady fears retaliation from Karlos if she cashed the check ..Anyways ultimately I was able to mobile deposit my check and was able to make a withdrawal .Not without out Karlos bullying tatics and verbage stating "you don't know me " ..."get out of here " .." i don't have to listen to her she is not my boss" .. He Asked me to come into his office which i vehemently refused due to the language and body language Karlos was using ..UMB this was a horrible experience and nobody should have to go through ... (I couldn't imagine if that was my wife or my mother) ... Whether it's a customer or an employee ..UMB as a long time customer I'm asking you to do better at this location on Penn .. because this was a horrible experience from your Branch Manager Karlos A. LeSure... I shouldn't have to worry about putting my money in your bank and I shouldn't have to witness your employees being fearful of retaliation ...I am open for any questions comments or concerns related to this incident ..
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August 2023 by Gail Wise
Great people! The staff is always helpful, friendly, and professional. I recommend this UMB branch.
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August 2023 by Gail “Red” Stoltzfoos
Great people! The staff is always helpful, friendly, and professional. I recommend this UMB branch.
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May 2023 by Sandy Lynn Duren
Excellent cheerful service by all team members. I feel safe. I feel very comfortable with the team members: each and all of them. Plus, they know banking well and stand ready to help me specifically with my changing financial needs. The UMB banking programs are well written and done to be helpful and straight-forward. If I ever have questions those are always met with prompt answers. Great banking service at UMB Penn Square with a positive attitude and smiles! I could not be more satisfied.
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May 2023 by Justin Boyd
Staff are always helpful and knowledgeable. In these days where every bank seems like a mega bank and customers are just numbers, UMB has always given me the personal attention of a small neighborhood bank with the security of a multi state bank.
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April 2023 by Sandy Lynn Shannon
Excellent cheerful service by all team members. I feel safe. I feel very comfortable with the team members: each and all of them. Plus, they know banking well and stand ready to help me specifically with my changing financial needs. The UMB banking programs are well written and done to be helpful and straight-forward. If I ever have questions those are always met with prompt answers. Great banking service at UMB Penn Square with a positive attitude and smiles! I could not be more satisfied.
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January 2023 by Mustafa Ibrahim
Janiece and Tejal are awesome and very helpful when comes to banking experience and I recommend this bank to anyone who looking for excellent service!.
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October 2022 by Nicholas Merritt-Littlecreek
I have banked with them for seven years with no issues and they are closing my account because of this rude teller Karla. I will never recommend them to anyone again. Maggie and Maria are they best. Stay away from Karla
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August 2022 by Mr Fairino
Professional, courteous and regular.
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September 2017 by Jay Blue
Awesome little nice bank. I haven't visited in months and they still remembered my name. When you really want personal, caring, service, back here!!!!!!
