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December 2023 by Missi Carruthers
Moved here from PA. Bella was very helpful over the phone helping me get what I needed to get accounts opened and wire transfers completed from state to state. She made this process so much more stress-free. 5+ star service no doubt.
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September 2023 by Steven Starr
Please be advise this review in no way implicates the Memorial Branch or any one particular employee. My experience this over the past 2 months have been less than acceptable way. In the middle ofJune my Weokie Debit, Chase Visa and Discover numbers were confiscated and random charges began to appear on statements to Uber, Walmart, various 7-11’s. Most of these are places I NEVER shop. I have remained extremely diligent trying to help rectify the problem. I have expected a resolution for the past two months only to The told some charges were not considered “fraudulent”. I am still not exactly sure when I will be able to use any of them!There are folks who answer the phone in the call center who might think of finding work in another direction. Their empathy, eagerness to assist, courtesy must have been locked in a closet. Two of them were “RUDE”. Over the past years I could not rate your call center any higher than a 2. Customer Service is a hard, thankless job. I had to call back 3 times to get the matter initiated and may not be resolved for another 60 days. I am very attempted to jump overboard off the Weokie ship. Secondly, the place you send members to dispute charges is almost a joke. I spent 2 hours, 2 different days trying to lead them in the right direction. The big, gigantic, monumental problem is I would like to speak to a representative who’s first language is English. Having to ask the rep to repeat themselves almost every sentence makes a bad experience for me, the rep and especially Weokie. It seems every employee is anxious to transfer the call to another department. No one, knows anything about anything so they transfer, ever when I asked not to be.I will give this a month and if Weokie can’t assign one, English speaking, courteous representative to get this mess fixed, I will be forced to move .. thanks for the opportunity to share!
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May 2023 by Crystal Lozano
Shirley is so great! She helped me with my application and was so sweet & helpful. She was so patient with me regarding all my questions I had. Explained everything so well. I am glad she was the one to help me! :)
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May 2023 by Gary Williamson
Very service oriented. They have been around for decades with many locations in convenient places.
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February 2023 by Nyree
I went to my bank to get a car loan and Lupe oh my she was professional she answered my phone calls when I was unsure of what I was doing she made everything so easy for me to understand and free of stress. Because making a purchase for a home or a car it’s not like going out there and buying an outfit for a date night its stressful. lupe knews her job I am so blessed that I was able to be indirect contact with her
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February 2023 by Evelyn G
Great team, always willing to work on the best deals available.
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February 2023 by Deborah Blackburn
Easy process and very helpful!
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February 2023 by king clash
Love Weokie, friendly employees and have went above and beyond to help us
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January 2023 by Larry Smith
WEOKIE Federal Credit Union was absolutely great in helping us with our loan. Scott had excellent suggestions in helping us to revise our budget and consolidate some debt we had. Thank you so much.We are so glad we called them. We highly recommend them and appreciate all they did.
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January 2023 by Tammi Mills-Stansbury
Shirley did an amazing job!! Patrick and Justin were awesome as well!! They did a great job. We are very pleased. I actually got to talk to the salesman where we got our SUV. He liked how everything was handled. He’s going to switch from Chase Bank to Weokie. Good job guys!!
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January 2023 by Brandon Taylor (Supah)
I worked with Allison and Justin. They were very curtious and timely. Got my refinance processed and worked with me through every step!
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January 2023 by Pamela harris
Very hateful people not helwould never come back to the branch
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January 2023 by Esifredo Porras
Fast and so very convenient!
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December 2022 by Niki Laffoon
Tanya the loan officer did a refinancing for me she did it quick fast and got what I almost wanted and it meant my needs totally grateful for her awesome person
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November 2022 by Paige Barron
let me start off with I love weokie bank! My lender Scott made my process of applying for a loan effortless! He was very helpful and kind!
