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April 2024 by Wayne Walker
Rude rude rude. The rudest staff ever. Would love to visit this store but the staff is never friendly or very accommodating.
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September 2023 by Aileen Perez
Rude— employees never greeted us and promptly 7 on the dot said, “excuse me we’re closed.” I don’t expect employees to wait well after closing but the attitude was unnecessary.I’ll take my business elsewhere.
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September 2023 by gregory ennis
We used to really like West Elm. So much that we spent 6k on a sofa from them that has turned out to be garbage. It is less than 2 years old and has developed issues it should not have after such a short period of time. This thing gets light use and it squeaks like crazy. The bigger issue is that the batting in the cushions has gone weird and lumpy and West Elm won't do a thing about it, not even offer to SELL us something to fix it. Their phone service rep was rude and unhelpful. Their social media management was equally useless. Given that they don't seem to care at all, we are done with them. The stuff looks nice, but it is clearly built very poorly. A sofa that costs as much as a used car should last more than 20 months before starting to fall apart.
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September 2023 by Alicia Miller
After owning the Haven Loft Sectional for two years, I'm so disappointed in the quality of this $4500 sofa. The cushions have an internal zipper compartment filled with batting that goes around the foam, and the battling has started to shift and clump, making the sofa lumpy, uncomfortable and unattractive. After one year, I had to buy additional filling for all of the back cushions. For the amount of money it costs and the three-month wait for it to arrive, I would not recommend their furniture to anyone. I have contacted West Elm and they refuse to remedy this situation. I will no longer be a West Elm customer.
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September 2023 by Glenn Brennan
Sales staff is the rudest group of people we had seen in a retail store.
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August 2023 by Gwen Daniel
Very helpful staff. I love to go here.
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April 2023 by David Dustmann
My experience with the local OKC store was fine. My issue is with corporate. I placed a special order on January 15, 2023 that doesn’t deliver until August 23, 2023. When I called to cancel they said it was too late. Really???
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March 2023 by Abbey Thompson
The people who work here are RUDE RUDE RUDE and incompetent to do their job. Two of them wouldn’t leave behind the counter and when I asked about a candle they acted like I was stupid for asking. The lady who helped me was nice UNTIL I hesitated on buying a table because of the high shipping cost. Almost every store in the world will ship for free when you are spending a good amount of money. When I second guessed purchasing she acted so insanely put out and I felt pressured to buy it. Now I’m out the money and with no product. It was going to delivered in march and now it’s pushed back to mid June. Why run a store if you can’t even give customers your merchandise? Absolutely disappointed in this company as a whole.Edit: after reading other reviews it seems customer service at this location has been an issue for 5 years at least. West Elm, why not fix the issue?
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February 2023 by Jovianne Tabraham
Lots of natural lighting that makes the store look and feel nice. Staff left me alone so I could browse in peace without me needing to ask; only greeted me and said goodbye and were friendly and quick to help when I approached them. Knew a lot about their products and which fabrics to recommend or not. Only wish it was bigger so I could see even more collections in person.
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December 2022 by Katie S.
Wish I could give zero stars. Worst in-store customer service. Came to look at ordering a custom sectional. The girl and guy working were not friendly or helpful at all. Immediately left and will take my business elsewhere.
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November 2022 by Sharon H.
So disappointed. Finally found a couch that I wanted! Purchased on 10/7/22 with estimated delivery of 10/21/22. Had thought about custom material but was told that would be 5 weeks to be delivered. Decided to stick with what was available. When I tracked the order, it showed "in transit to store" with estimated pickup of 10/21-11/9. Ok...was hoping to get sooner, but I could live with that. Decided I should call customer service to confirm. Come to find out, the order hadn't left fulfillment, meaning it hasn't even left the warehouse which is overseas. Now the website is saying estimated pick up 11/7-11/28. So, who knows when, or if, I will receive. Guess it's good to find out about shipping issues with West Elm before I moved onto bedroom furniture replacement.
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October 2022 by Shiela Barefoot
Nice selection of mid century inspired furniture.
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September 2022 by Laura B.
If I could give a 0, I would. The customer service of West Elm is completely impersonal. This store is so disappointing. In a digital age, when you can find nearly anything you want online, you'd think they would desire to take better care of the people that actually go in there to make purchases. 53.5 weeks ago I made my first ever purchase at West Elm. I was super pumped about the marble & wood cutting board I bought. Until last week when the handle broke off. No problem, I thought. I'll just take it back and see how they can help. "We're sorry, it's been over a year. It's outside of our policy to help you...unfortunately" with a fake smug face, they said. Really? You mean if the handle broke 1 week earlier (at 52 weeks) you'd happily replace it. But for me....53 weeks is just too long. Whatever West Elm.
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August 2022 by Roopali Gupta
Whatever you do, do not deal with Tracie there, not only she has negligible computer skills, she also is rude and short. It took her so long to find the chair online and I waited patiently but when I asked her if the delivery time is the same whether I order from the store online or online at home, she started lecturing me about community service and how it will help the community if I order the chairs online through her and not from my computer at home.First of all I do not need lectures and secondly with her computer skills I do not trust that I have the right details in there.I asked her to show me a stool that was stacked high and she kept showing me 3 other stools pretending that they are exactly the same so that she does not have to bother taking that one down.I am a regular customer at that store but will not go again after that experience. Might as well order online rather than dealing with impolite and arrogant people with little or no customer service.
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July 2022 by Ginger Simonton
Just leaving West Elm in OKC. Absolutely loved the lay out of the store and the inventory. Was so excited to purchase new office furniture however, the two employees working in the store never left the register area where they appeared to be happily gossiping about shared individuals. Not at any point did they ask to help or provide any assistance in any way, shape, or form. Leaving to purchase desired items online.
