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March 2024 by Dale F.
Great friendly service. Sales team was very helpful.
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February 2024 by Griffin Bronstad
Angelece was wonderful, very considerate of my budget and not trying to upsell me. i will definitely be returning when i get my engagement ring!!
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December 2023 by Adrian Fuentes
My wife and I went to pick up on of rings that we sent out to get repaired. The old man that worked there is probably one of the rudest person I have ever met that works in customer service. He acted as if we were there to bother hi. We paid what the cost of the repair was, he said sign here and walked away. Not bothering to give us a receipt or even a thank you. I've spent thousands of dollars at Zales but never again.
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December 2023 by Susan Honaker
The older male associate was dismissive when I tried to speak to him tonight. He didn’t want to help me. I wanted my wedding ring looked at because it had become too tight. Little did he know I was also wanting to buy my husband a new ring for Christmas. He lost a sale for sure because of how he treated me.
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December 2023 by Sarah Peyton
The customer service here is absolutely terrible! I will NOT go back to this locations ever again. Everyone that works here is so rude. Spend your money somewhere else!
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October 2023 by Jaye Majid
I wanted to buy my wife a diamond necklace and the woman behind the counter asked me for my details as I did not have the zales card.When she checked my information she can see I have a limit of $3000 but explained it isn’t active and it hasn’t been used in a year.When I asked about using the card she responded by saying we don’t leave accounts open since 911, (I have a Muslim name) her remarks weren’t only d**** but also irrelevant.Coming from a financial background I know for a fact that accounts opened will not be closed by creditors because of 911.Because of this woman’s discrimination and total lack of empathy, professionalism, and basic customer service skills I chose not to continue.I asked to speak to the manager and he explained that they would run the credit again as the card hasn’t been used in a while but not because of 911.I did not buy the 3/4 diamond necklace due to this farce. One bad apple doesn’t make the entire organization bad, and I’ve spend $10,000 over 3 years at zales, but I won’t be shopping here anymore.
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September 2023 by Nena M
Doesn't open at 10am. Here trying to buy a Movado. Guess I'll get it online. Smh.
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July 2023 by Kiona D.
The ring my husband picked out for me is beautiful! I get lots of compliments. However, the white man sales person, Carlos, was racist towards me. He barley acknowledged me and made me feel really uncomfortable. Not to mention, while I was looking this place up to write this review, a person below me complained as well saying a white man that works there is racist. This needs to be addressed and no one should be treated the way I did when making such a big a purchase.
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May 2023 by John Paul Pennington
Store hours are when they want to be open. So inspections are done when they can get around to you. Pennington Square mall is open until 9pm Zales around 7pm. COVID is over get some people to operate your store or explain to the customers that you aren't able to provide service after the sale. I paid for these 3000 dollar earrings from a job I have to stay at until we close at our posted closing time not sure why Zales can't do the same thing. Short of these inspection's Zales hasist me as a customer.
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March 2023 by Courtney Komala
If I could give this store a zero I 100% would. I am a military spouse that was stationed overseas for 3 years and one of my diamonds fell out of my ring and I needed it fixed as I have a warranty for the ring. They refused to speak to me since I’m not the purchaser even though I have power of attorney and refused to help me and snarked at me when I asked to know why they can’t speak to me without my husband there. Were INCREDIBLY RUDE and guy walked away from me. No wonder these stores are closing they are awful and produce awful jewelry. In the 4 years I’ve had my wedding set it’s fallen apart 4 times FOUR. Absolutely disgusted with the customer service.
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February 2023 by Milana Redd
Bought some earrings here about a month ago. They were beautiful! The lady who helped me was very nice at first. But when I had to show my ID to pick the earrings up, the lady went kinda cold. As a transgender woman from Texas, I’m used to that reaction. Not everyone agrees with the way I live my life. But as a paying customer, respect should always be #1. How u feel about someone’s personal life should never affect your professionalism. I found another Zales I will have my jewelry delivered to now. And I suggest any other LGBTQIA+ ppl to go to the one in Norman. They even advertise being LGBTQIA+ friendly.
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July 2022 by Joel
The white man at zales penn square is a racist. A few months ago when I tried to buy a wedding ring for my partner he acted as if I were bothering him. His attitude was horrible then and it’s horrible now I left and purchased at helzberg.Fast forward today. I’m working with someone and that same rude nasty man said my salesperson couldn’t work with me I’m guessing because I didn’t want his lab created diamonds that he all resady knew I didn’t want*. So my sales person is taken away because he can’t work alone yet when I turned around there he was working alone.The only thief is the racist that lost 4,0000 or more in less than five months. Im sure there are more but let’s say he losses 4,0000 per quarter he’s costing zales 16,000 per year and Interest not included. If I could return the ring we purchased yesterday I would.
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July 2022 by Kindra Milligan
I originally suggested Zales to my fiancee this morning, as mother always had for special occasions. Our first my fiancée found a ring he liked and in a size 8! Which, believe me, I was grateful for (I didn't think we'd find a ring in his size on short notice) The woman helping us was being very cold and short with us. My fiancee said he wanted to think about it and we left. He was hoping to make a more magical memory, for me. We shopped nearby and although one store had a size 8, it was not his style... I convinced him to give Zale's another chance. Maybe if we got another associate... the bad service was so unexpected!? We returned, to another associate and we're equally underwheled. I explained we were on a time crunch and needed a size 8 band. The new associate said, he 'wasn't sure if there were any'... we opted for the original ring. Then i asked if he could show me any yellow sapphire pieces. He told me he did not have any, I asked about citrine, instead? He pointed towards another cabinet and after locating them myself, I found a citrine necklace that would suffice. I asked to purchase it and the wedding band, when I noticed a yellow set and asked what it was? He answered "a yellow sapphire". Frustrated but grateful to have found one I purchased it instead, as well as the ring.... without the support of my fiancee. And after many purchases from your store, for every special occasion, for three generations... had we not been short on time, I would've have agreed with him. I pretended to downplay the event, but there was no excuse. We were the only customers, we mentioned being on our way to get married and we were still completely dismissed. I have been waiting for this day for quite sometime, as you may imagine. So when we received the good news that we could finally get married without it further delaying my Veteran's disability case, we decided today was the day. 7-11-22, it has a ring to it right? I thought so too, I'm sad to say that the additional time spent shopping around, put us behind schedule and while stressed and stuck in traffic, my fiancee suggested we wait.Today was supposed to be our day, it wasn't going to be what I dreamed of, but he wanted it to be as special as possible and today, wasn't thatSo many happy memories including Zale's, and the story of choosing his ring and the yellow sapphire necklace (symbolic in my native culture) will instead be something I hope to forget.I don't know if it was mentioning I'd received disability, my husband's South American accent, our casual attire, or what was off putting, but it clearly was, and twice. Today will be our last purchase and visit to Zales.
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June 2022 by Hanna Hulsey
Made a purchase but the male employee helping me was extremely rude and dismissive. Sounded irritated the entire time I was there.Like he was annoyed that he had to help me. Never once even made eye contact with me while speaking.
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May 2022 by Jessica Hernández
I got some jewelry from there and till this day they give good customer service ??
