PetSmart is a large pet supply retailer offering food, treats, and products for many types of animals, with knowledgeable and friendly staff. Customers report always finding what they need for their pets, including quality food made with real meat at comparable prices. The staff is consistently noted as super friendly and knowledgeable, especially regarding fish and small animals, and they have the animals’ best interests in mind. This is demonstrated by employees who deny impulse purchases to ensure livestock go to a safe environment, such as refusing fish for an unsuitable tank. Services like pet grooming are also available and receive positive results. The store provides a pleasant browsing experience and features adoption partners. A rewards program helps save money, and online shopping with in-store pickup is offered.
