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February 2024 by John Gray
On Feb 16th, I went to the T-Mobile store in Claremore, to open a new account. I spoke with a sales person there, who stated I would fare better with a business account. He stated somebody would be contacting me by the end of the day to help set that up. In about an hour, I received a call from T-Mobile, who gave me the rundown of the business account. I agreed to sign up for the business account, sent in the necessary information and was told they would get back with me shortly. That was on a Friday, I did not hear anything Saturday, Sunday or Monday. I emailed my T-Mobile rep who said he will check on that and get back with me by the end of the day. I have not heard anything up to this Thursday, so I went into the T-Mobile store in Owasso and told them what had happened. The store in Owasso assured me that I would hear by 11 AM the following day and have the matter taken care of. I did not hear anything the following day nor sense. It should not take over a week to have my new mobile plan set up. I will be using another network.
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November 2023 by Deva Dobbs
These people were the most helpful I've had in years...
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October 2023 by Jim Morris
Excellent cell provider with great pricing on cell phones, cell plans, and internet service.Employees are well trained, caring, and considerate.
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September 2023 by Michal Haddock
T-MOBILE customer service is the best there is. You hardly ever have to wait for someone on the phone and they are able to resolve your issue quickly.
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August 2023 by Tammy Durkee
We left and came back a couple hours later, and the same customers were still in line at T-Mobile or just being helped 2-3 hours later!! We went to Verizon and added my husband to my Verizon plan and called and cancelled T-Mobile a couple days later.
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June 2023 by wayne tram
I have to travel from Bartlesville to Owasso to a T-Mobile store this particular store is a very good store I will no longer do the one in Bartlesville because of the manager of that particular store I would highly recommend anybody to go to the one in Owasso Oklahoma very courteous very friendly their service is excellent
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May 2023 by Titan
You guys are awesome! I had a bunch of barriers from switching to T-Mobile from Verizon and the employees helped a lot.
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February 2023 by Trish Allen
We went in to sign up for the Test Drive. Both Derek and the other 2 guys we dealt with during our trial run were so friendly and helpful. They were very patient in answering all of our questions, and we had a lot of them! The Test Drive is a good way to see if T-mobile will work in your area. We did switch both our internet and cell phone service over. So far, so good. Thanks guys!
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January 2023 by Andrew
I spent full price for a new Samsung S22 Ultra but it didn't come with a SIM. I called T Mobile and they said they could mail one or I could just stop by the store to get one. I tried that at the store in Owasso but was told it would be a long wait. I tried to explain, I just need a sim card and I could do the rest online. He said he couldn't do that because he needed to activate it on my account and they are backed up. It shouldn't be hard to get a sim. It may be a small thing but it's just one more reason I am going to switch to another carrier after being with Sprint/T-Mobile for over 20 years.
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January 2023 by Judy Hicks
Customer service at this store has been outstanding. Derek is knowledgeable and works hard to ensure the customer is happy. Thank you Derek!
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January 2023 by Gloria Britton
Derek the Mgr, Shelby & Hawk went above & beyond to help me get my phone up & running again, I can't thank them enough for their time, talent, professionalism & patience in dealing with my situation, II recommend this store highly
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December 2022 by Alex Bradley
All the team members derek josh and Shelby exceeded my expectations and helped me with all my questions. They always make it a positive environment to be in their store.
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September 2022 by Robbin Newton
They replaced my Sims card quickly.
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August 2022 by Shane Brinkley
Management here could care less about their customers. New manager told me credits they owed me were not his problem and he didn’t care.
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July 2022 by L.G. Saya
Very rude and ignorant. Would nkt listen to our issue. Just wanted to take our money. Woukd not shut down our Mifi and just kept shuffling us off. THey even tried tried to tell us we didnt have mifi, after bringing up another customers account. We switched to Verizon due to this.
