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February 2024 by Kevin Ganote
The people that work here are typically the laziest and most unhelpful individuals that evidently do just enough to keep their jobs. Anytime I've ever asked them for help, they take a deep sigh and look as if I just asked them for money. I wanted to return a mattress topper to Amazon. They compress and pack these memory foam mattresses into a small box with a machine, so it's impossible to put them back in the original box. I brought the box with the mattress rolled up in it but sticking out the top. I thought they could put a box or plastic wrap over the end Of it, but the girl at the counter acted as if this was the first time she had ever seen anything like this. She had no solutions other than to sell me a $35 dollar cardboard box. I told her that it defeated the purpose of returning this to get my money back.She stood there with a blank look on her face. I dragged the mattress back to my car, I'm sure to her delight because she didn't have to do a thing.I
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January 2024 by ollie oglesby
Customer service
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December 2023 by Ashley Irby
This review is SOLELY for Ashley. I've been in a few times, and she's ALWAYS went above, and beyond to be helpful.....Thank you. ?
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December 2023 by Serena Kunstwerk
After 7 years of having a mailbox there with great customer service and mail/package handling, this year has been the absolute WORST in package handling of our packages (to where they handed our package to someone else and had to write us a check for the amount we paid for the package...the mailbox holder it was given to refused to return OUR package...because of the employee's incompetence of mishandling a VERY clear labeled package of who and what box it was to go to...that employee can't read a 3-digit box number and get it right!!!!) and today, has been the ABSOLUTE WORST customer service EVER by a woman employee there and she hung up on me when I was explaining what happened, AGAIN, with a package that says it was delivered and she came back and said to us that 'no it wasn't'!!!!! DO NOT LET THIS STORE HANDLE YOUR MAIL OR PACKAGES!!!!!!!!
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August 2023 by Linda P
Needed to notarized my documents. They got me in quickly. Staff was nice and friendly. Very helpful. Notary only cost me $5
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June 2023 by Patricia Lewis
Always exceptional service!!! I travel many extra miles to utilize this UPS Store just because of their Customer Service, which is consistently excellent… consistently outstanding. Ashley, Christa, and Brian are amazing … knowledgeable, attentive to details, prompt yet thorough, helpful, and they have great professional communication skills and boundaries while still relational and engaging… their interaction with customers is not scripted but rather from their hearts…Absolutely makes my stop pleasant… I always leave uplifted, knowing everything was successfully completed. Thank you UPS for Ashley and the other UPS Team Members at this store, from my viewpoint, they are awesome, appear to work well together, treat every customer with dignity and respect, which reflects well on UPS by providing the highest quality customer service!!!
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April 2023 by Thomas Di'Mercurio
I've been a box holder at the Tulsa/Bixby store for five years & expect and get good service from Notary, printing and shippingYesterday. Trisha at the store, calmly and professionally got the document ( a RUSH Subpoena) from my system, got it printed out thusavoiding a trip to Coweta and then back to Owasso to serve the papers. For a $2.34 sale, I was treated like I was the only customer.
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March 2023 by Jael Smart
Having to ship or return items is never an exciting errand, but at the Owasso UPS store, Dixon always makes it an enjoyable experience. I've had to make several returns lately (Amazon, ATT equipment, etc), and by happenstance each time Dixon was the associate to assist me. He is kind, curious, knowledgeable, and highly efficient. My husband was making a return today, and we were taking a little long to forward the return label to the correct email (our fault), as Dixon was helping us with the correct address, he was efficiently packing boxes and his service was incredible.Thanks for making boring errands a little better.
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February 2023 by Loren Van
Ashely keeps the store going, she is fast and professional, most of everyone I’ve dealt with are helpful and polite. I’m in there almost every week day to ship orders. When people say this is bad or unprofessional they need to go to USPS that’s unprofessional and could careless if they get your business there pay check comes from our taxes not doing good business
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February 2023 by Taylor Feely
Couldn’t bring in a package for me while I had sleeping children in my car. Never had a problem with any UPS store coming out to my car to pick up my package.
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January 2023 by frerrroi dernaba
I frequently go to UPS Stores in the region and have found that the staff at this store are very helpful and friendly. Definately 5 stars.
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December 2022 by Jerry G.
Came here Dec 28 and the place was packed with only one employee working. She was a firestorm! Trish did an amazing job quickly, efficiently and with a smile.
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December 2022 by Lena Yang
I’ve had issues with this store a few times now. First was when I was trying to ship a small box to a friend. The lady that handled my package was extremely rude and unprofessional. The second time, I was shipping a defective Dyson vacuum back to the retailer and they again were extremely rude, didn’t give me my tracking number until I realized that I didn’t have it and had to go back in to ask for it. Today, I tried to return a small item back to Amazon. The cashier told me I had to purchase a mailer when the instructions from Amazon clearly stated I just had to drop it off for FREE. No where else had I encountered this issue with a return to Amazon. This place is extremely unprofessional and the workers have no customer service skills.
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November 2022 by Kendra Mark
This store underwent a full remodel and is under new management. My experience was fast, friendly and professional.
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October 2022 by ashley brenning
Ashley is amazing. I am in often, and she is always quick, efficient and friendly!