-
March 2024 by William Tilson
I called the store about a Receipt for a case I had bought back in September that fell apart the guy on the phone said he would email me it its almost 4 and no email not happy and they never answer the phone
-
February 2024 by Jerry Larkin
It's been a long time since I've been on a used car lot, but my experience with this store reminded how frustrating it can be. I was sold a phone that had a manufacturer defect. 2 days later I took it back, the staff knew what was wrong immediately and told me they had been having that trouble for a few weeks. I asked why they didn't mention it when I bought the phone. No answer. They said an update was coming the next day. It didn't. Then they kicked the can on down the road saying the update would be ready by mid month. I asked for it in writing. Couldn't do that either. They told me they would set me up with a new phone, I'd just have to pay $35 return fee for a defective phone, apparently so they could resale to the next sucker. (Someone else was in the store at the same time with the same problem.) Every staff member I've spoken with has a different story. Would not recommend this store. Unless you enjoy feeling like you've been gamed when you leave.
-
February 2024 by Andrew Yearwood
Great service
-
June 2023 by jeff
Came in to get a new phone and account with my mother.5G is trash compared to 4G, and the representative lied to me about the monthly price of our plan.I felt like I could trust her but I was wrong.
-
February 2023 by Gaige Brown
I would like to say a good thanks to the employee Skyler flowers to help me so fast to get the best phone plan for me. He was extremely friendly and got me in and out fast. I appreciate the great customer service. I will definitely be staying with this company for a long time.
-
December 2022 by James Patton
Great customer service!
-
September 2022 by Ron Lyon
They're commercial said free phones for everyone. Even with an existing plan. We were due for upgrades to our phones. These people are crooks! $219 dollars and 30 more dollars per month later we got our new phone. I love how the salesman waited until the very end to tell us we owed $219.
-
September 2022 by Nancy Wilson
Skylar was amazing explaining everything as we changed plans and added wireless home internet.
-
August 2022 by Lauren Pulieri
I dont have experience in the store, they may have great customer service, but the service is the worst you can get. I don't even have service in my own house in the middle of Owasso. Unfortunately, I'm on a family plan and my parents don't use their phones very much, so I'm stuck. Will continue to spread awareness though. Do not use them!!!! You will thank me later! Seriously no service in the middle of the city!
-
November 2021 by Adam Deeds
Their satisfaction guarantee is a hoax... I was told that I would have great signal based on their "service map" for a whole home system. I was told that it allows for zero risk on my part and I can return the equipment for a full refund. When I tried it at home, the service buffered about every 5 minutes for almost a minute each time... I tried to return the equipment and cancel my service based on their guarantee, and I was informed that I had to pay a restocking fee. I paid it to get the service canceled... Then I was charged with a month of service after trying it for 30 minutes one day. Please do not trust anything they tell you in the store. It is likely just to get you to sign up for the service and they do not care for you after you are hooked. Shout out to VERIZON!!!!!! They treat you right and have great service!! Please try all other carriers before you go with US Cellular!
-
November 2021 by dana mathes
Extremely long wait to pay bill.
-
October 2021 by David Paura
Absolutely horrible staff..manager screamed at me last time I was in there. Staff is extremely rude and poor mannered. Do yourself a huge favor and go somewhere where the company and employees value their customers. These people make AT&T look like all stars. Spent 18 years with uscellular and they've done nothing vutgo down hill.
-
October 2021 by Marylou Macario
They was very helpful
-
October 2021 by David P.
Absolute worst customer service around! Manager yelled and screamed at me till I left when I went to pay my bill.ive been a uscellular customer for over 18 years but thst is over. Do yourself a favor and go somewhere where they value their customers and don't bully and attack them Absolutely HORRIBLE AT OWASSO USCELLULAR
-
September 2021 by Amber W.
If there was a way that I can give zero stars I would I have been a US cellular customer for 10 years as soon as they switched everything over to 5G everything went downhill I have no service to spotty service everywhere that I go and you at the customer service representatives there tell you that if you have a 4G phone you don't have to upgrade to 5G that's a lie the service is junk don't renew your contract switch to a different carrier if it all possible
