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February 2024 by Toni S
I dropped it off with no issues. Very quick and polite.
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February 2024 by Jessica
So miss charity out there helped over the course of what I believe to be around 80 days! This is your go to woman! She is going to meet your needs, provide reliable transportation and help you every step of the way! Thank you so much miss charity for helping me and my girls keep wheels underneath us for such a long time!! She was also extremely polite and considerate to my situation, we greatly appreciate all your help!
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February 2024 by Michael Byrd Sr.
The staff is very helpful and knowledgeable about their vehicles. Prices are reasonable and customer service is great! I will definitely go there again if I ever need transportation rentals.
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December 2023 by Bradley Reyenger
Never had so much trouble to renting car.
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November 2023 by Gail L.
I went there to pick up the car that they said was ready it was also supposed to be ready yesterday but it wasn't ready then either and I had to walk home 10 miles in the dark
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November 2023 by Mariyah Malone
We receive top-tier service from them! They were able to get us a rental vehicle as fast as possible! My insurance company also had a easy time working with them while everything was getting taken care of and we were able to be held over till we were able to buy a new vehicle. Every thing worked out perfectly to where we never went without! It was my first time experience dealing with all of this and honestly they made it easy Peezy!
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November 2023 by Roy Reece
My insurance turned in a request at the Enterprise in Shawnee, Ok. I was contacted by enterprise and scheduled to receive the vehicle Wednesday. They told me to call Monday & Tuesday at 3:00pm to possibly get something sooner. I did that but nothing was available and they said it would be Wednesday. I called at noon on Wednesday because I hadn’t heard from them. They told me my rental was available at 8am but no one showed up? So we rented it to someone else? I said what part of my insurance requesting a rental was questionable? With all the e-mail and text alerts available to companies these days or pick up the phone and call someone? I assumed once a unit was available they would contact me? That’s why I was told to call every day at 3:00pm? Whatever happened to enterprise rent a car, we’ll pick you up?
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October 2023 by Ronell T.
I rented a car last year after having an accident, I had no problems whatsoever, it took a few days for them to have a car available but the staff was helpful and friendly.
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October 2023 by GothMomMUA
Charity was A+ in customer service. I’ve tried renting cars before and gave up because it was such a process. She made it easy and truly wowed us with her kindness and great attitude. Seriously cannot say enough good things about the experience. She made our vacation much less stressful and even gave us a few laughs in the process! THANK YOU!
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September 2023 by Jana M.
They deserve a zero. What a pathetic joke of a location. Had my reservation for over a month due to a accident and when it was time to get my vehicle before it went to body shop. I went in the day before rental pickup oh yes we have something. Then the day of picking up all sudden I get a call @9am one hour before pickup time. Oh we don't have anything. Are you freaking kidding me. A reservation for a month and this is how they take care of a customer. They need some new workers cause obviously they are lazy and don't do their job. Had to drive an hour to Stillwater. Guess what all employee friendly helpful and got me in a vehicle. Shawnee so pathetic it should just be closed down. Waste of space!!
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August 2023 by Manda P.
enterprise reservation line is a joke. they reserved me a car, and no locations within a 100 mile radius actually had a car available. but, at this location there is Charity. a wonderful lady who made a way and found me a car. she was kind and understanding. i will only go to shawnee location from now o. and deal directly with Charity. she was the bright spot in enterprises crappy system.
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August 2023 by Colby Murphy
They continue to add more and more policies as they go and I asked when it said the complete total was $166 if that included everything as it suggests and I was told yes. Then they add $330 more dollars to the total after I jumped through all their hoops and spent an entire day I am more than fed up with this company.
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July 2023 by Kylee Belvin
I went in after I drop my truck off at the body shop by insurance, had sent me up with a car through enterprise. When I get there they said that they have no cars available and then I wouldn’t be able to get one until Friday so I asked for a ride home and they told me no because “you slammed our door”. So I am currently walking home in the middle of Shawnee.
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July 2023 by Jessica Gunter
I have rented a vehicle from this location every summer for the past 10 years. They have always done such a great job taking care of me. I’ve been treated as if I was the only person they had to work with every time. They have gone out of their way many times to help things go smoother. Always joyful.
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July 2023 by Eryn B.
Wish I could give 0 stars. This location is absolutely horrible. Made a reservation for there they didn't have the car, we left and they called us told us to pick up now. Got there and still wasn't able to get the car. Gives you nothing but the run around. I'll never use enterprise ever again. I recommend using someone else.