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December 2023 by Dawn Gambrell
I lost my debit card and needed a new one. They fixed me up right away. Had it in less than 30 minutes once I went down there.
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April 2022 by Jack Barrett
It’s a bank. They’ve never screwed anything up. Five stars.??♂️
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November 2021 by Dustin Lindsey
Wrost bank ever made fun of some one who was disabled and fell in the lobby and was laughing at him, karma will get y'all and they don't cash their own checks
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November 2019 by K. L. S.
Deceptive practices, enrolling me in bank overdraft protection without my knowledge. Telling me that it is an auto opt-in service and by law the customer has to sign-in for that service. When I open my account I signed a document that stated I did not want this service but one of the assistant loan officers, without my permission, paid my check which made my account overdrawn. I paid 2 insufficient fees for the check being returned twice before I received any notice that I was overdrawn. I have a voice mail of the Shawnee branch manager stating she didn't know why their bank returned the check the first time unpaid and then paid it the second time it was submitted for payment. The overdraft protection gives the bank authorization to pay on a insufficient check. That is the reason I never had overdraft protection. If they had just returned my check the second time, like they had done the first time, I would have a zero balance account and I could have paid my check and closed my account at that bank. Banks have been using this illegal practice for years in order to steal money from customers. I'm currently seeking council to sue this bank for their illegal and deceptive practices. Another large bank in Oklahoma just paid out millions of dollar in a class action lawsuit for the same practices. I strongly suggest that people not deal with this bank. If they did it to me, they will do to the next person for sure!
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October 2019 by Matt Cousins
Great bank with friendly people and great customer service!
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March 2019 by Jody Edmonson
I have banked with First National Bank for years. Since I have banked there they a closed the Tecumseh branch and now the ATM in Tecumseh doesn't work either. I had to use a different ATM and was charged a foreign ATM fee. I called them about it but of course they did not apologize for the inconvenience or over to pay me back for the fee. Today I was charged a $30.00 insufficient funds fee that I should not have been. A payment came out of my account and I made a deposit to cover it at 3:30 on the same day. I was always told before that if the funds were in by the end of the day I wouldn't be charged the fee and this was always proven to be true until today. Today I was informed that it didn't matter that I made the deposit before the end of the day and they would not refund the insufficient fee. You can guarantee that I will move my account and never bank with them again.
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January 2019 by Kawaii_addlorance
I love this bank. The people who work there are wonderful and helpful. I won’t bank anywhere else.
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September 2018 by Conner
The worst bank I have ever been employed at. They have broken cash counters, broken software, supervisor that blames everything on everyone else because of her inexperience. They have 2 or 3 tellers and can't keep anyone because their pay is terrible and work hours are bad. As soon as I started there the teller's who had been there for only a couple of years said it's a terrible bank and the supervisor will throw you under the bus any given moment. And the supervisor would ask one of the tellers how to do things. They charge ridiculous fees for statements and even 50 cents per temporary check! Just visiting their website and app you can see how far behind this bank is. Would NOT recommend this job to anyone or even banking here. Hopefully they can someday catch up and hire well trained supervisors and managers but I highly doubt it.
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September 2018 by Darla Lorance
I love this bank. The people who work there are wonderful and helpful. I won't bank anywhere else.
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February 2017 by Monte H
I don't use banks that are for profit. I suggest everyone to use a Credit Union instead...
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February 2017 by Tisha Tison
Never baked here but it's a pretty bank
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January 2017 by Uriah Zeller
I used to work there! ! ! 😉
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November 2016 by Timothy Jiles
Wonderful popcorn and people there
