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June 2025 by Michael Collins
The location is really the only good thing about this hotel. Our room was pretty bad. Here's a list of things that were wrong with our room.
1. No shower curtain. We had to ask the front desk for a shower curtain.
2. Electronic window shade did not work. There's a cool control on the wall, but it didn't move the curtain at all. Room service had just thrown the bottom of the curtain up over the valance to make it look like the window shades were open.
3. The shower/tub faucet handle was broken off. It was still there, so you could still turn the water on, but it kept slipping off and making a horribly loud clatter when it hit the tub.
4. The tub fixture was not mounted in the wall. When you turned the valve, the whole fixture moved back and forth, sticking out of the wall much further than it should.
The fact that room service just overlooked all of this and maintenance was not done on the room means we will look for a different place to stay on our next visit a month from now.
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June 2025 by Brandi N Brown
Stayed here because it is really close to OSU. The rooms were extremely roomie and the staff is seriously the nicest! Jerry and Tiffany were an absolute gem. The absolute sweetest people ever. Also, Jerry was busy busy making sure everything was so clean.
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June 2025 by Michelle Musto
Rooms were nice, staff was friendly. Hallways were kinda gross -stuff all over the walls; probably from the boisterous teenagers that were running around with no parents stupidvising. Sorry Best Western had to clean up after them.
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June 2025 by Elaine Hedary
Everything was amazing the rooms are nice but the customer service was amazing. Daniel very helpful thank you!
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June 2025 by Keith Adams II
Great property! Room was nicely appointed. Service staff was super friendly. I highly recommend!!
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May 2025 by Christie Johnson
I was very disappointed we reserved room a month ago to make sure I had Jacuzzi in room of course I didn't get it. Then to top it off the one downstairs was not working .. so I expected a tin I figured I could soak from my long trip well it's only a shower so it extra upset so never again I could have had what I needed at a different place ,
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May 2025 by Zach DiPaolo
Chaska saved the day! 3rd party made some errors on my reservation, she handled it immediately and was kind to me. Top notch service and for what this hotel is, it is very nice and clean. Would stay again, great service, value and location ✅️
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July 2024 by cheryle Dillingham
Pool green on bottom and had paint chips in it. Elevator needs work on it. This used to be really nice but going down hill!
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July 2024 by Felicia Muniz
Terrible experience. We booked the 2 queen room with the whirlpool. First day the plugs in both bathrooms did not work even after hitting the reset button. The A/C fan didn’t work in the bedroom. Light bulb out in a lamp. We were then woken up at 5am to water leaking from the ceiling onto the bed and also the carpet. We were told maintenance gets there around 6-7am so we waited. Finally after 9am we called and we were told maintenance is making his rounds and will get to our room at some point. We were not treated like a priority even though water was leaking from the ceiling. No general manager that day to assist, and no regular manager. No maintenance guy on a holiday so good luck if something goes wrong. They were able to give us a new room but not until 1pm that day. We needed to waste our time packing everything back up and moving to the 2nd floor. The new room was missing the trash cans and blow dryer so I went to the old room and took those myself to the new room. The new room had dirty blankets, hair under the blankets, hair on the shower wall and sticky stuff in night stand drawer. The hot tub jets did not work in the pool area. The hot tub water was luke warm! The soda machine out of order. This Don’t be fooled by the online photos. It’s a run down dated hotel. They advertised having a bar on the 4th floor which was one deciding factor in booking here. But the bar was not open anymore due to staffing issues. The employees at the front desk were very friendly but could only help so much. Location is good but their are other nice hotels in the same location. We don’t feel the discount provided made up for our experience. We had to waste time away from family dealing with these issues and hardly got sleep the first night. We will not be staying at a Best Western again, especially not this one in Stillwater OK. We were in town for a wedding and spent so much of our time dealing with these issues or being disappointed. You book a hotel and expect it to be clean, amenities working, and a manager available to help when needed! Very disappointing experience. Hardly an apology as well.
Rooms: Dirty, missing items, dated, broken items, and water leaking from ceiling issues in many rooms.
Food & drinks: They advertise a loft bar but it hasn’t been opened for awhile!
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June 2024 by Jessica Lee
For the first time, really unhappy with my stay here. Unadvertised charges for parking, the lounge not open as advertised. Front desk agent rude upon checkin.
Don’t think I will stay this Best Western again.
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June 2024 by Kaaren Babb
Sheba, Chaska, Antonio: The service of these three people alone was beyond measure. They were kind they jumped into help at every turn, remembered our names, asked all the right questions and gave all the right answers. I would come back here again, just for the service alone. That said, this plant is on the tired side and needs a little upgrade internally. however if I had to come to this town again, I would definitely stay here just for the people and the kindness
Walkability: Very near OSU, right across the street.
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June 2024 by Jasper Lockett
Nice hotel not far from the college. Very well taken care of.
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June 2024 by Jenny Casey
Had a great stay, very friendly staff and cozy decor. Nice bar on the top floor and great breakfast in the morning with exceptional coffee.
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April 2024 by Jennell Barrows
As expected, sufficient breakfast, comfortable beds, quiet
Walkability: Easy to get to OSU
Food & drinks: Breakfast was fine, enough options to fill everyone up
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April 2024 by Landon Holcomb
Rooms: Very clean and roomy. Great calming atmosphere.
Walkability: Walking distance to several resteraunts and the university.
